Open Petroleum and Natural Gas NPROCURE

Government Tender for Spot Billing Services in Gujarat - Gujarat Gas Limited

Bid Publish Date

26-Nov-2025, 3:00 pm

Bid End Date

15-Dec-2025, 6:30 pm

Location

AHMADABAD , GUJARAT

Progress

Issue26-Nov-2025, 3:00 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Petroleum and Natural Gas

Contract Form

Fixed-rate

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

MISCELLANEOUS SERVICES

This government tender invites qualified agencies to provide Spot Billing Services for Gujarat Gas Limited in Gujarat. The tender covers multiple locations including Rajkot Outskirt, Dhoraji, Gondal, Jam Kandorna, Jetpur, Kotda Sangani, Lodhika, Padadhari, and Upleta. The project aims to streamline billing operations, enhance customer service, and improve operational efficiency in the gas distribution network. Bidders must meet strict eligibility criteria, submit detailed technical and commercial proposals, and adhere to the specified timelines. The tender offers a fixed-rate contract with a bid validity of 180 days, ensuring transparency and fair competition. This opportunity is ideal for companies specializing in utility billing, meter reading, and customer service solutions within the energy sector. The procurement process is conducted online via nProcure, with detailed instructions available in the tender documents. Interested bidders should review all terms, conditions, and technical specifications carefully to ensure compliance and successful submission.

Scope Of Work

• Provide comprehensive spot billing services across designated locations in Gujarat, including Rajkot Outskirt, Dhoraji, Gondal, Jam Kandorna, Jetpur, Kotda Sangani, Lodhika, Padadhari, and Upleta.
• Meter reading and data collection at customer premises using approved methods.
• Generate accurate bills based on meter readings and customer consumption data.
• Ensure timely submission of bills to Gujarat Gas Limited within specified deadlines.
• Maintain customer records and handle inquiries related to billing.
• Coordinate with Gujarat Gas Limited for any billing discrepancies or technical issues.

Process Flow:

  1. Meter Reading: Conduct scheduled meter readings at assigned locations.
  2. Data Verification: Cross-check meter readings with existing data for accuracy.
  3. Bill Generation: Prepare and verify bills using approved templates.
  4. Submission: Upload bills and related documents on the designated platform.
  5. Customer Support: Address customer queries and resolve billing issues.
Key Deliverables Specifications
Service Coverage Rajkot Outskirt, Dhoraji, Gondal, Jam Kandorna, Jetpur, Kotda Sangani, Lodhika, Padadhari, Upleta
Contract Duration As per tender document attached
Billing Accuracy Minimum 99% accuracy required
Reporting Weekly and monthly reports to Gujarat Gas Limited
Certification Valid digital certificates for secure communication

Technical Specifications

Parameter Requirement
Meter Reading Devices Approved digital or manual meters with data logging capabilities
Data Transmission Secure digital communication protocols
Software Compatibility Compatible with Gujarat Gas Limited's billing systems
Reporting Format Standardized templates as specified in tender documents
Process Steps 1. Conduct meter reading
2. Verify data
3. Generate bills
4. Upload data
5. Customer support

Bidders should ensure their equipment and processes meet these specifications for seamless integration and compliance.

Financial Requirements

The tender specifies a fixed-rate contract with a total estimated value of INR 45,000. The cost breakdown includes service charges for meter reading, billing, and reporting. Payment will be made based on completed and verified services, adhering to the schedule outlined in the tender document. Bidders must submit their financial proposals in the prescribed format, including detailed cost components. The payment terms specify that invoices will be processed within 30 days of submission and approval of deliverables. The financial bid must align with the scope of work and technical specifications to ensure eligibility for evaluation.

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Eligibility Criteria

✓ Must have valid digital certificates compliant with IT Act-2000 (Class-III).
✓ Must have prior experience in utility billing, meter reading, or related services.
✓ Must be registered and compliant with local government regulations.
✓ Financial stability demonstrated through recent financial statements.

Qualification Criteria Details
Experience Minimum 2 years in utility services or related field
Certification Valid digital signature certificates
Financial Turnover Minimum INR 10 lakh in the last fiscal year
Legal Compliance No pending legal disputes or violations
Technical Capability Adequate manpower and equipment for meter reading and billing

Note: Bidders must submit all relevant certificates and documents as part of their technical bid.

Bidding Process

Process Timeline

1. Preliminary Stage

16-12-2025 10:30

2. Technical Bid Submission

16-12-2025 10:35

3. Commercial Stage

16-12-2025 11:30

Required Forms

Preliminary

EMD with UTR Details

User Defined Template-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Sample SOR for Meter Reading & Spot Billing - Rajkot Outskirt - Dhoraji, Gondal, Jam Kandorna, Jetpur, Kotda Sangani, Lodhika, Padadhari & Upleta

User Defined Template-Secured

Required

Required Documents

Documents required

1

Section - III Schedule of Rates (SOR)-Rajkot Outskirt.pdf

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the scope of the Spot Billing Services tender?

The tender involves providing meter reading, bill generation, data submission, and customer support across multiple locations in Gujarat, including Rajkot Outskirt, Dhoraji, Gondal, and others. Bidders must ensure accuracy, timely delivery, and compliance with technical specifications outlined in the tender documents.

What are the eligibility criteria for participating in this government tender?

Eligible bidders must possess valid digital certificates, have minimum 2 years of experience in utility services, demonstrate financial stability with at least INR 10 lakh turnover, and comply with local legal requirements. All certificates must be submitted along with the bid.

How can I submit my bid for this tender?

Bids must be submitted electronically via the nProcure platform before the deadline of 15-12-2025 at 18:30. Bidders should prepare technical and financial proposals as per the instructions, attend any pre-bid meetings if scheduled, and ensure all documents are uploaded correctly.

What are the key dates and deadlines for this tender?

The tender documents are available from 26-11-2025. The last date for bid submission is 15-12-2025 at 18:30. The bid opening will occur on 16-12-2025 at 10:30 for preliminary evaluation, followed by technical and commercial assessments. All deadlines are critical for participation.

Who can I contact for support or clarifications?

For support, contact Jignesh Desai at Gujarat Gas Limited, Gandhinagar. Phone: 7573946760, Email: [email protected]. Support hours are Monday to Saturday, 10:00 AM to 5:00 PM. Assistance includes clarifications, document downloads, and training on online bidding procedures.

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