GEM

Employees State Insurance Corporation EPABX Annual Maintenance Tender Hyderabad Telangana 2025

Bid Publish Date

21-Nov-2025, 5:44 pm

Bid End Date

06-Dec-2025, 6:00 pm

Value

₹1,28,856

Location

HYDERABAD , TELANGANA

Progress

Issue21-Nov-2025, 5:44 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Local office requirement: Service Provider must have an office in the same state as consignee (Telangana) with documentary evidence
  • • Malicious Code Certificate: mandatory submission to certify no embedded malware in hardware/software
  • • 25% quantity/duration flex: allowed at contract issuance and thereafter with bidder acceptance
  • • Comprehensive SOW: covers spares, consumables (as available), line laying for new connections, and cable repair/re-laying
  • • Escalation Matrix: must provide a clear telephone-based support escalation path
  • • No BOQ items provided: tender focuses on maintenance scope rather than new installations; emphasize AMC capabilities
  • • Compliance certificates: missing documents can lead to bid rejection; upload all required certificates
  • • Geographic requirement: service availability within Telangana; documentary evidence of local presence required

Categories 2

WATER LEVEL RECORDER EPBAX

Tender Overview

Employees State Insurance Corporation (ESIC) seeks an Annual Maintenance Service for EPABX System in Hyderabad, Telangana with an estimated value of ₹128,856. The contract envisions a comprehensive service agreement covering spares, consumables (as available), and on-premises maintenance. Bidders must ensure service availability through a local office within the state and provide an escalation matrix for support. An option clause allows a 25% increase/decrease in quantity or duration at issuance, with binding acceptance. AMalicious Code certificate is mandatory, and bidders must avoid liquidation or bankruptcy.

  • Location: Hyderabad, Telangana
  • Organization: Employees State Insurance Corporation (ESIC)
  • Category: Annual Maintenance service - EPABX System
  • Estimated value: ₹128,856
  • Key differentiator: on-site service, spares inclusion, and strict credential requirements

Technical Specifications & Requirements

  • Scope includes: comprehensive service contract covering all spares and consumables (if market-available), laying of telephone lines for new connections, and repair/re-laying of intercom and landline cables inside premises
  • Service support: escalation matrix with dedicated OEM/ Bidder contact numbers; service provider office must operate within the consignee’s state
  • Documentation: bidders must upload Malicious Code Certificate; failure to provide required certificates may lead to rejection
  • Compliance: no BOQ items; precise EPABX model details not provided; focus is on maintenance and service delivery
  • Deliverables: preventive maintenance, break-fix response, and replacement/repair of EPABX components as needed

Terms, Conditions & Eligibility

  • Quantity/Duration: contract quantity or duration may be adjusted by up to 25% at contract issue; post-issue, adjustments capped at 25%
  • Financial Standing: bidder must not be in liquidation or court proceedings; an undertaking is required
  • Security: EMD not specified; bidders must ensure appropriate security submissions
  • Compliance: must upload required certificates/documents; OEM authorization requested where applicable
  • SOW: inclusive service contract covering spares, lines, and cabling; on-site service within the state
  • Penalties/Warranty: penalties or LD not explicitly stated; ensure compliance with terms and service levels

Key Specifications

  • EPABX system maintenance & AMC

  • Spare parts and consumables coverage (if available in market)

  • Laying of telephone lines for new connections (including cables and PVC channel/pipeline)

  • Repair/re-laying of intercom/landline cabling inside premises

  • Escalation matrix with OEM contact details

  • Local Telangana office proof of service provider

Terms & Conditions

  • 25% quantity/duration adjustment permitted at contract issue

  • Mandatory Malicious Code Certificate and other compliance documents

  • Service provider must have a Telangana-based office with service support

Important Clauses

Payment Terms

Not explicitly stated; AMC commonly follows milestone-based or monthly invoices with standard net 30 days

Delivery Schedule

Not specified; maintenance services typically require immediate response on service requests and scheduled preventive maintenance

Penalties/Liquidated Damages

No explicit LD; bidders should seek clarification on SLAs, response times, and penalties in final contract

Bidder Eligibility

  • Not under liquidation or bankruptcy; provide undertaking

  • Must have Telangana-based service presence with documentary evidence

  • Experience in EPABX maintenance and AMC contracts

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Required Documents

1

GST Registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for EPABX maintenance

4

Financial statements / solvency proof

5

Proof of office in Telangana (local address and contact details)

6

Malicious Code Certificate for hardware/software

7

OEM authorizations (if applicable) and technical compliance certificates

8

Bid submission undertaking declaring non-liquidation/non-bankruptcy

Frequently Asked Questions

Key insights about TELANGANA tender market

How to participate in ESIC Hyderabad EPABX AMC tender 2025?

To participate, bidders must provide GST, PAN, experience certificates, financial statements, and Malicious Code Certificate, plus an undertakings regarding non-liquidation. Ensure Telangana-based service office and upload OEM authorizations if applicable. The tender permits 25% quantity/duration variation at contract issue.

What documents are required for ESIC EPABX AMC submission in Hyderabad?

Required documents include GST certificate, PAN, experience certificates for EPABX maintenance, financial statements, proof of Telangana office, Malicious Code Certificate, OEM authorizations, and bid submission undertakings. Ensure all certificates are valid and uploaded with the bid.

What is the scope of EPABX service contract for ESIC Hyderabad?

Scope includes comprehensive AMC covering all spares and consumables available in market, laying of telephone lines for new connections (including cables and PVC channels), and repair/re-laying of intercom/landline cabling inside premises. Escalation matrix and local service presence are required.

What are the eligibility criteria for ESIC Hyderabad EPABX tender 2025?

Eligibility requires no liquidation or bankruptcy, a Telangana-based servicing office, prior EPABX maintenance experience, and submission of an undertaking. Compliance with Malicious Code Certificate and documentary evidence for service capability is mandatory.

What payment terms could apply to the ESIC EPABX AMC contract?

Payment terms are not explicitly stated; typically AMC contracts operate on monthly invoicing with net 30 days. Bidders should seek clarity on payment milestones, any advance, and terms for spare approvals under the SOW.

What are the escalation and service levels for ESIC Hyderabad AMC?

Bidders must provide an Escalation Matrix with contact numbers for service support. The contract requires a local Telangana presence and prompt escalation for critical faults, ensuring timely resolution according to stated SLAs in the final contract.

Are OEM authorizations required for the ESIC Hyderabad EPABX tender?

OEM authorizations are recommended; at minimum bidders should provide relevant technical compliance certificates. In case of OEM-specific components, provide authorization letters to ensure warranty and service legitimacy within Telangana.

What is the value and scope of the ESIC Hyderabad EPABX AMC?

Estimated value is ₹128,856 for the AMC. The scope includes maintenance, spares, consumables, line laying for new connections, and cable repairs within premises, with optional 25% quantity/duration variation.

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