GEM

ICMR Chennai CAMC for Computers & Peripherals 2025 Comprehensive Maintenance Contract

Posted

30 Oct 2025, 04:44 pm

Deadline

20 Nov 2025, 11:00 am

Value

₹3,60,000

Location

CHENNAI , TAMIL NADU

Progress

Issue30 Oct 2025, 04:44 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Tender Overview

Indian Council Of Medical Research (ICMR) in Chennai, Tamil Nadu invites bids for a Comprehensive Maintenance Contract (CMC) for Computers & Peripherals under CAMC agreement. Estimated value is ₹360,000 with scope per Annexure I of the bid document. The contract requires a local service presence in the consignee state and dedicated support channels, including a toll-free number. Bidders must demonstrate prior experience with government/PSU or reputed private sector installations and provide relevant experience certificates. An escalation matrix and on-site Resident Engineer deployment are key differentiators. The award may hinge on uptime guarantees and adherence to scheduled maintenance.

Technical Specifications & Requirements

  • Maintenance cadence: Periodic Preventive Maintenance every 3 months; uptime reporting for all peripherals.
  • Uptime threshold: system availability not to fall below 75% for three consecutive months or contract termination may be triggered.
  • On-site staffing: at least one Resident Engineer in Tiruvallur unit with 3 years diploma in computers/electronics/hardware and minimum 2 years IT equipment maintenance experience.
  • Service response: on-call visits for server and peripherals with service calls attended within 4 hours; stand-by arrangements if unresolved within 48 hours.
  • Site survey: mandatory site inspection by all bidders; submission of a site survey report on letterhead.
  • Working hours: maintenance support from 9:00 AM to 05:30 PM on all working days.

Terms, Conditions & Eligibility

  • Experience certificate required for supply to Govt/PSU/established private entities, to accompany supply/purchase orders.
  • MSME/NSIC exemption: include EMD exemption certificate if applicable.
  • Quantity/duration flexibility: up to 25% increase/decrease at contract issue and after issue, subject to bidder acceptance.
  • Office of Service Provider: must be located within the same state as the consignee; documentary evidence must be provided.
  • Service & support: dedicated toll-free number and escalation matrix must be provided by bidder/OEM.
  • Compliance: bids failing to upload required certificates/documents may be rejected; ensure all ATC/corrigendum requirements are met.

Key Specifications

    • Estimated value: ₹360,000 for CAMC of computers & peripherals
    • Maintenance cadence: Periodic Preventive Maintenance every 3 months
    • Uptime requirement: minimum 75% availability over 3 months, failure could lead to contract termination
    • Resident Engineer: minimum 3-year Diploma in computers/electronics/hardware; 2 years IT maintenance experience
    • Response time: on-call service within 4 hours for servers/peripherals; stand-by within 48 hours if unresolved
    • Site survey: mandatory report submitted on bidder’s letterhead

Terms & Conditions

  • EMD: Exemption possible if bidder is MSME/NSIC (provide exemption certificate)

  • Delivery/Performance: uptime 75% threshold; 3-month PM cadence; escalation matrix

  • Documentation: mandatory site survey report; dedicated service desk details; certificates

Important Clauses

Payment Terms

Not specified in data; ensure to verify in bid document and ATC

Delivery Schedule

Periodic maintenance every 3 months; on-site support within defined response times

Penalties/Liquidated Damages

Contract termination possible if uptime falls below 75% for 3 consecutive months

Bidder Eligibility

  • Experience certificate for supply to Govt/PSU/reputed private organisations

  • MSME/NSIC exemption certificate (if applicable)

  • Resident Engineer with required qualifications and experience

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates for Govt/PSU/private organisations

4

Financial statements

5

EMD documents or MSME/NSIC exemption certificate

6

Technical bid documents

7

OEM authorizations

8

Site survey report (on letterhead)

Frequently Asked Questions

How to bid for CAMC of computers and peripherals in Chennai?

Bidders must submit mandatory certificates, experience proofs for Govt/PSU supply, and an MSME/NSIC exemption certificate if applicable. Include a dedicated service desk, escalation matrix, and site survey report on company letterhead. Ensure uptime guarantees and quarterly preventive maintenance commitments are clearly stated.

What documents are required for Tamil Nadu ICMR CAMC bid 2025?

Prepare GST certificate, PAN, experience certificates for Govt/PSU projects, financial statements, EMD or MSME/NSIC exemption, OEM authorization, service desk details, and site survey report. Upload all certificates with the bid as per ATC and corrigenda, and ensure periodic maintenance schedules are included.

What is the uptime requirement for the ICMR maintenance contract?

The contract requires at least 75% uptime across all monitored IT assets for three consecutive months. Failure to meet this threshold may authorize contract termination. Provide uptime reports in quarterly reviews and maintain records for audit.

What is the expected response time for service calls in Chennai CAMC?

On-site service calls must be attended within 4 hours for servers/peripherals, with standby arrangements if issues remain unresolved within 48 hours. Maintain an escalation matrix with direct contact numbers for rapid resolution.

Can MSME/NSIC vendors get EMD exemption for this CAMC tender?

Yes, vendors registered under MSME/NSIC should enclose EMD exemption certificates along with their bid. Ensure the exemption is clearly referenced in the submission and is valid for the bid period.

What qualifications should the resident engineer hold for ICMR NIRT Tiruvallur?

The resident engineer must hold a minimum 3-year diploma in computers/electronics/hardware and have at least 2 years of IT equipment maintenance experience. They must be available on-site 9:00 AM–5:30 PM on all working days.

What is the contract quantity/duration adjustment clause?

The contract allows a 25% increase or decrease in quantity or duration at contract issue and post-issue, provided bidders agree to revised terms. Any changes require bidder acceptance and formal amendment.

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