GEM

Directorate Of Medical Education And Training AMCs for Desktops, Laptops & Peripherals Bahraich UP 2025

Bid Publish Date

21-Nov-2025, 6:42 pm

Bid End Date

01-Dec-2025, 7:00 pm

Bid Opening Date

01-Dec-2025, 7:30 pm

EMD

₹18,480

Value

₹18,48,000

Location

BAHRAICH , UTTAR PRADESH

Progress

Issue21-Nov-2025, 6:42 pm
AwardPending
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Quantity

444

Bid Type

Two Packet Bid

Key Highlights

  • • OEM authorization required from listed brands (HP, Acer, Lenovo, Dell, Xerox, Brother, Canon, Lexmark, Delta/Vertiv).
  • • Office-of-service-provider must be located in Uttar Pradesh with documentary evidence.
  • • Dedicated toll-free service support number and explicit escalation matrix must be provided.
  • • EMD fixed at ₹18,480; estimated AMC value ₹1,848,000 across multiple device categories.
  • • Quantity/duration can be adjusted up to 25% pre- and post-contract issuance.
  • • Excess settlement option allows additional invoice charges up to a defined percentage with mandatory documentation.
  • • Past project experience accepted via contracts and self-certified invoices; separate proof may be required.
  • • Brand-specific service capability and OEM certifications are critical for bid eligibility.

Categories 9

LAPTOP COMPUTER PRINTERS MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE UPS ATM WATER LEVEL RECORDER BARREL ELECTRONIC COMPUTATIONAL DEVICE

Tender Overview

The Directorate Of Medical Education And Training, Uttar Pradesh, invites bids for Annual Maintenance Service (AMS) covering Desktops, Laptops & Peripherals including Desktop PCs, All-in-One PCs, Multifunction Printers, and UPS across brands such as HP, Acer, Lenovo, Dell, Xerox, Brother, Canon, Lexmark, and Delta/Vertiv. Estimated project value is ₹1,848,000, with an EMD of ₹18,480. Location is Bahraich, Uttar Pradesh 271801. The AMC aims to ensure sustained performance, timely servicing, and operational availability of office IT hardware. Notable differentiator includes vendor-authorized service, in-state presence, and tiered escalation. Unique terms include quantity/duration adjustment up to 25% and “excess settlement” for additional invoice charges.

Technical Specifications & Requirements

  • Scope: Annual Maintenance Service for Desktops, Laptops, All-In-One PCs, Multifunction Printers (Monochrome/Color, Laser, Mid Range), and UPS (Offline 750-800 VA).
  • Brands listed: HP, Acer, Lenovo, Dell, Xerox, Brother, Canon, Lexmark, Delta & Vertiv.
  • EMD: ₹18,480. Estimated value: ₹1,848,000.
  • Service requirements: dedicated service support, toll-free number, and escalation matrix; OEM authorization form required; office of the service provider must be located in the state of the consignee.
  • Documentation: bidders must upload certificates and comply with ATC/Corrigendum; past experience evidenced via contracts or invoices.
  • Compliance: no explicit technical specs provided beyond service scope; emphasis on service capability and access.

Terms, Conditions & Eligibility

  • EMD: ₹18,480 (payable as prescribed in bid document).
  • Office location: service provider must have an office in the state of Uttar Pradesh.
  • OEM authorization: mandatory Manufacturer Authorization or certificate for OEM/Original Service Provider.
  • Escalation & support: dedicated toll-free number and formal escalation matrix required.
  • Financial standing: bidder should avoid liquidation or bankruptcy; provide undertaking.
  • Quantity/duration flexibility: contract quantity or duration may change up to 25%; revised terms must be accepted.
  • Documentation: submission of GST, PAN, experience certificates, and technical/commercial bid documents per bid terms.

Key Specifications

    • Product/service: Annual Maintenance Service for Desktops, Laptops, All-In-One PCs, Multifunction Printers, and UPS
    • Estimated value: ₹1,848,000; EMD: ₹18,480
    • Brands: HP, Acer, Lenovo, Dell, Xerox, Brother, Canon, Lexmark, Delta, Vertiv
    • Service criteria: in-state service office, dedicated support channel, OEM authorization
    • Delivery/response: escalation matrix required; no explicit uptime metrics published

Terms & Conditions

  • 25% quantity/duration adjustment allowed; accepted post-issue of contract

  • Excess settlement option permits additional charges with documentary support

  • Office in-state requirement with toll-free service support and escalation matrix

Important Clauses

Payment Terms

EMD ₹18,480; terms to be defined in bid document; payment schedule post-service milestones

Delivery Schedule

Response and service provisioning timelines to be defined; contractor to maintain in-state presence

Penalties/Liquidated Damages

Penalties to be specified in terms; escalation matrix implies performance obligations

Bidder Eligibility

  • Not under liquidation or bankruptcy; valid undertaking to be uploaded

  • OEM authorization for brands listed in tender scope

  • In-state service office and toll-free support available

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates or contract copies with self-certification

4

Financial statements or solvency proof

5

EMD submission proof (DD/Online payment receipt)

6

OEM Manufacturer Authorization Form/Certificate

7

Technical bid documents and certificates of compliance

8

Dedicated service-support details (toll-free number and escalation matrix)

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for AMC tender in Bahraich UP for desktops and laptops?

Bidders must submit GST, PAN, experience proof, financials, and EMD ₹18,480, along with OEM authorization. Ensure an in-state service office and toll-free support number; provide escalation matrix. The contract allows up to 25% quantity/duration variation and excess settlement charges with documented justifications.

What documents are required for UP medical education procurement AMC?

Required docs include GST certificate, PAN, past contracts or invoices, financial statements, EMD proof, OEM authorization, and technical bid. Upload dedicated service details (toll-free number, escalation matrix) and proof of in-state service presence as mandated.

What are the eligibility criteria for OEM authorization in UP tender?

Bidders must provide Manufacturer Authorization Form with OEM details (name, address, email, phone) for the listed brands. Authorization must cover service and parts availability; non-compliance may lead to bid rejection.

What is the EMD amount for the Bahraich AMS tender in 2025?

The Earnest Money Deposit is ₹18,480. Provide accepted payment proof such as a bank DD or online payment receipt, as per bid terms; ensure EMD validity through evaluation period.

When can the quantity/duration be adjusted in this UP tender?

Contract quantity or duration may be revised up to 25% at bid issue and again after contract issuance; bidders must accept revised terms to maintain eligibility.

What is the scope of devices covered under the UP AMC?

Scope includes Desktops, Laptops, All-In-One PCs, Multifunction Printers (Monochrome/Color, Laser, Mid Range), and UPS 750-800 VA; brands include HP, Acer, Lenovo, Dell, Xerox, Canon, Lexmark, Brother, Delta/Vertiv.

What are the service-support requirements for this UP tender?

Bidders must provide a dedicated toll-free support line and a formal escalation matrix. The service provider must maintain an in-state office with accessible on-site or remote support and clearly defined response times.

What standards or certifications are needed for submission in this tender?

OEM authorization certificates are required for listed brands; ensure compliance with ATC terms and bid corrigenda. While explicit device standards aren’t listed, manufacturer authorization and service capability documentation are mandatory.