Tender Overview
The Indian Navy invites bids for servicing and repair of PA SYSTEM in Ernakulam, Kerala (682001). Project scope focuses on maintenance, on-site service, and repair of public-address equipment for naval installations, with address delivery at INS Dronacharya Fort, Kochi. Bids should address service availability within the state, dedicated support, and escalation procedures. Key differentiators include on-site installation/commissioning where applicable and a commitment to non-obsolete equipment with at least 1 year residual market life. The procurement emphasizes service continuity, local service presence, and clear escalation pathways for fault resolution. This opportunity targets qualified service providers with proven PA system maintenance capabilities in coastal/security environments.
Technical Specifications & Requirements
- No explicit technical specifications are provided in the tender data; bidders should infer from the category: servicing and repair of PA SYSTEM, with on-site service and potential commissioning at the delivery address (Kochi, Kerala).
- Required service features include dedicated/toll-free service support, escalation matrix, and local presence in the consignee’s state.
- Service continuity terms indicate availability of an office for service provision within Kerala and non-obsolescence of offered equipment (minimum 1 year residual market life).
- Documentation should cover past experience in PA or sound systems servicing, with proof acceptable as contract copies, client execution certificates, or equivalent.
- If commissioning is in scope, installation responsibilities and related timelines should be clarified in the final contract with the buyer.
- Emphasis on non-toxic materials and health-safe practice where applicable, with documentation of MSDS for toxic components.
Terms & Eligibility
- EMD and detailed financial/technical qualification requirements are not enumerated in the available data; bidders must satisfy standard defense procurement norms and provide undertaking against liquidation or bankruptcy.
- The buyer requires a dedicated service office within Kerala and a toll-free support line, plus an escalation matrix for service issues.
- Sub-contracting or assignment requires prior written consent from the buyer, with joint liability remains for performance.
- The vendor must ensure product/service non-obsolescence, and maintain warranty/support commitments as per formal contract terms.
