GEM

Directorate Of Medical Education And Training UP Centralised Air Conditioning Annual Maintenance Service Tender 2025

Posted

31 Oct 2025, 01:55 pm

Deadline

17 Nov 2025, 05:00 pm

EMD

₹75,000

Value

₹74,80,728

Location

JALAUN , UTTAR PRADESH

Progress

Issue31 Oct 2025, 01:55 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Tender Overview

The Directorate Of Medical Education And Training (Uttar Pradesh) seeks annual maintenance services for a centralized air conditioning system, with an estimated contract value of ₹7,480,728 and an EMD of ₹75,000. The procurement aims to secure ongoing AMS support for campus cooling, with the scope anchored in the state and the need for service responsiveness. A key differentiator is the 25% flex in contract quantity or duration at contract issue and post-award adjustments, requiring bidders to commit to scalable maintenance delivery. The tender emphasizes OEM/authorized service provider involvement, local office presence, and robust after-sales support capabilities. This opportunity targets established HVAC service providers capable of sustaining government-grade cooling infrastructure in medical-education facilities.

Technical Specifications & Requirements

  • Category: Annual Maintenance Service for Centralised air conditioning system (no itemized BOQ).
  • Estimated value: ₹7,480,728; EMD: ₹75,000.
  • Service prerequisites: OEM authorization or distributor authorization with verifiable contact details; dedicated/state-based service support office; toll-free service number; escalation matrix for service issues.
  • EMD/PSB options: EMD may be submitted as Fixed Deposit Receipt (FDR) in favor of PRINCIPAL, RAJKIYA MEDICAL COLLEGE, JALAUN (ORAI) with delivery of hard copy within timelines; successful bidder may use FDR as PSB per GeM terms.
  • Past experience: documents acceptable to prove experience (one or more acceptable formats) as per buyer’s clause.
  • Delivery & escalation: documentation must demonstrate rapid response capability and local presence within the state.

Terms, Conditions & Eligibility

  • Quantity/duration flexibility: up to 25% increase/decrease at contract issue and post-award.
  • Financial standing: bidder must not be in liquidation or bankruptcy; bid should include an undertaking.
  • Manufacturer authorization: required if bidding through authorized distributors; include OEM details.
  • Service availability: office of service provider located in the consignee state; provide documentary evidence.
  • Payment/guarantee: EMD/FDR and PSB options; delivery of FDR copy with bid; hard copy to Buyer within specified days.
  • Warranty/penalties: terms not specified; ensure understanding of SLAs, response times, and potential penalties to be clarified during bid stage.

Key Specifications

  • Product/service names: Annual Maintenance Service for Centralised air conditioning system

  • Quantities/values: Estimated contract value ₹7,480,728; EMD ₹75,000

  • Experience: Documentation proving past AMC or similar HVAC maintenance work

  • Standards/Certification: Not specified in tender data

  • Delivery/Response: Local office in state; dedicated service helpline; escalation matrix

  • OEM/Brand: OEM authorization required for distributors/service providers

Terms & Conditions

  • 25% quantity/duration variation allowed at contract issue and post-award

  • EMD to be provided; FDR option permissible with specific endorsements

  • OEM authorization and local service presence mandatory

  • Dedicated service office and toll-free support required

  • Escalation matrix must be provided for service issues

Important Clauses

Payment Terms

EMD submission via standard methods; optional FDR-based EMD accepted as per GeM terms; PSB option for performance security with FDR endorsement

Delivery Schedule

No explicit delivery milestones provided; bidders must demonstrate response capability and local presence in Uttar Pradesh; escalation matrix to ensure timely service

Penalties/Liquidated Damages

Penalties not explicitly defined in data; bidders should seek clarity on SLAs and potential LDs during bid stage

Bidder Eligibility

  • Not under liquidation or bankruptcy; provide undertaking

  • OEM authorization if bidding through authorized distributors

  • Local service office evidence within Uttar Pradesh

  • Dedicated toll-free service number and escalation matrix

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Past experience certificates and project completion documents

4

Financial statements (audited if available)

5

EMD submission document (DD/online transfer or FDR as allowed)

6

OEM/Manufacturer authorization certificate (if bidding through authorized distributor)

7

Evidence of local service office in Uttar Pradesh

8

Toll-free service number and escalation matrix details

9

Technical bid documents (compliance statements, service scope, SLAs)

Frequently Asked Questions

How to bid for centralized air conditioning AMC in UP 2025?

Bidders must submit GST, PAN, past experience, financials, and EMD/FDR per the terms. OEM authorization or distributor authorization is required, with a local UP service office and toll-free support. Ensure 25% quantity/duration flexibility is acceptable before submitting bids.

What documents are required for UP AMC tender for AC in 2025?

Required documents include GST certificate, PAN card, past experience certificates, audited financial statements, EMD submission (DD/online or FDR), OEM authorization, evidence of local UP service presence, toll-free support details, and escalation matrix for service.

What is the EMD amount for UP central AC AMC tender?

The EMD amount is ₹75,000. It can be submitted as a standard EMD or as an FDR endorsed to PRINCIPAL, RAJKIYA MEDICAL COLLEGE, JALAUN (ORAI) with hard copy delivered within 5 days of bid end/opening date.

Are OEM authorizations mandatory for UP AMC bids?

Yes. If bidding through a distributor, provide OEM/Original Service Provider authorization detailing name, designation, address, email, and phone number, ensuring clear linkage to the bidder’s identity and service scope.

What is the contract quantity/duration flexibility in UP AMC tender?

Contract terms allow up to 25% increase or decrease in quantity or duration at the time of contract issue and after award, requiring bidders to accept revised scope if invoked.

What service requirements must bidders demonstrate for UP AC AMC?

Bidders must show a dedicated UP-based service office, a toll-free support line, and an escalation matrix with contact numbers to ensure timely service responsiveness across the state.

What are the payment and security terms for UP AMC tender?

EMD/FDR options are allowed; PSB may be used for performance security. A hard copy of FDR must reach the buyer within 5 days of bid end/opening, with endorsements on the back and a covering letter.

Where can bidders find past experience evidence for UP AMC tender?

Bidder can submit one or more acceptable formats proving past AMC or HVAC maintenance work. Documents should clearly demonstrate applicable scope, client names, durations, and outcomes relevant to centralized AC systems.