GEM

Department Of Agriculture Cooperation And Farmers Welfare Computer System with Accessories for Visually Impaired Person Sehore Madhya Pradesh 2025

Bid Publish Date

02-Nov-2025, 5:58 pm

Bid End Date

01-Dec-2025, 10:00 am

Location

SEHORE , MADHYA PRADESH

Latest Corrigendum Available

Progress

Issue02-Nov-2025, 5:58 pm
Corrigendum27-Nov-2025
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

2

Bid Type

Two Packet Bid

Tender Overview

The opportunity from the Department of Agriculture Cooperation and Farmers Welfare, Sehore, Madhya Pradesh, seeks a Computer System with Accessories for Visually Impaired Persons. The scope includes supply, installation, testing, commissioning, operator training, and any necessary statutory clearances. Key commercial levers include a flexible quantity option (+/-25%), with delivery timelines tied to the original order, and a requirement for on-site and carry-in warranty considerations. The contract emphasizes post-sale support via a dedicated service network, and a past project experience clause that governs eligibility via prior orders worth a portion of the bid value. The lack of BOQ items suggests a framework or category-level requirement; bidders must align to the stated service, training, and warranty expectations while meeting the demonstrated experience criteria.

Technical Specifications & Requirements

  • Category: Computer System with Accessories for Visually Impaired Persons
  • Scope of supply: Supply, Installation, Testing, Commissioning, and Operator Training; statutory clearances if any
  • Service centers: Must have a functional center in the state of each consignee location; establish within 30 days if not present
  • Support: Dedicated toll-free service number; escalation matrix with contact numbers
  • Warranty & SLA: Adequate numbers of service personnel for timely servicing during warranty as per SLA
  • Past project experience: Preceding 3 financial years; orders must meet 35% of estimated bid value (single), 20% (two orders), or 15% (three orders)

Terms, Conditions & Eligibility

  • Option clause: Buyer may increase/decrease quantity by up to 25%; extended delivery time calculated as (increase/original) × original delivery period, min 30 days
  • Scope of supply price: Includes all costs for supply, installation, testing, commissioning, and training
  • Center establishment: If no service center exists, establish within 30 days of award; payment released after evidence of center
  • Warranty staffing: Deploy dedicated engineers for timely defect rectification during warranty
  • Documentation/eligibility: Demonstrated experience in similar category projects in last 3 financial years; adherence to SLA and support commitments
  • Payment: As per bid terms; delivery timeframes tied to original delivery order
  • Penalties: SLA-based performance penalties may apply per bid terms

Key Specifications

  • Scope of supply includes Supply, Installation, Testing, Commissioning of the computer system with accessories

  • Service Centre requirement: functional in each consignee state; 30-day establishment window if not present

  • Dedicated toll-free service line and Escalation Matrix for service support

  • Warranty staffing: adequate engineers for timely service during warranty; SLA alignment

  • Past project requirement: 3 financial years with order thresholds (single 35%, two orders 20% each, three orders 15% each)

Terms & Conditions

  • Quantity may swing by up to 25% of bid quantity at award and during currency

  • Scope covers supply, installation, testing, commissioning, and operator training

  • Service centers must be established within 30 days if not existing; payment on submission of evidence

  • Dedicated service hotline and escalation matrix required; SLA-based performance

  • Past project experience must show cumulative orders meeting specified percentage thresholds

Important Clauses

Option Clause

Purchaser may alter quantity by up to 25%; additional time computed as (increase/original) × original delivery period, minimum 30 days

Delivery & Installation

Scope includes supply, installation, testing, commissioning, and operator training; delivery schedule linked to last date of original delivery order

Service Support & Warranty

Functional service center in each state; dedicated toll-free line; escalation matrix; timely service during warranty as per SLA

Bidder Eligibility

  • Executed similar supply/installation projects in the last 3 financial years

  • Demonstrated orders totaling at least 35% of bid value in a single order or 20% (two orders) or 15% (three orders)

  • Proof of functional service center in each consignee state or credible plan to establish within 30 days of award

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Historical Data

Required Documents

1

GST Registration Certificate

2

Permanent Account Number (PAN) Card

3

Experience Certificates for similar installations in last 3 financial years

4

Financial Statements (last 2/3 years)

5

EMD/Security Deposit Documentation

6

Technical Bid Document

7

OEM Authorization/Dealer Certification (if applicable)

8

Evidence of Functional Service Centre in the State or plan to establish within 30 days

9

Contact details for Dedicated Service Support and Escalation Matrix

Corrigendum Updates

2 Updates
#1

Update

27-Nov-2025

Extended Deadline

01-Dec-2025, 10:00 am

Opening Date

01-Dec-2025, 10:30 am

#2

Update

24-Nov-2025

Extended Deadline

27-Nov-2025, 6:00 pm

Opening Date

27-Nov-2025, 6:30 pm

Frequently Asked Questions

Key insights about MADHYA PRADESH tender market

How to bid for the visually impaired computer system tender in Sehore MP

Bidders must submit GST, PAN, and experience certificates along with the technical bid. Ensure evidence of a functional service center in MP or plan to establish within 30 days of award. Provide past project references meeting the 35%/20%/15% thresholds and comply with the option clause for quantity adjustments.

What documents are required for the procurement of visually impaired computers in Madhya Pradesh

Required documents include GST registration, PAN, experience certificates for similar installations, financial statements for the last 2–3 years, EMD documentation, technical bid, and OEM authorizations if applicable. Also provide service center details and escalation matrix for ongoing support.

What are the delivery and installation expectations for Sehore tender

Scope encompasses supply, installation, testing, commissioning, and operator training. Delivery timing ties to the original delivery order; additional time for quantity increases follows the option clause formula with a minimum 30 days, ensuring setup aligns with training schedules.

What is the required past project experience for eligibility

Bidders must show projects from the last 3 financial years with either one order at 35% of bid value, or two orders at 20% each, or three orders at 15% each. Documentation should verify scope of supply, installation, and commissioning of similar products.

How is the option clause affecting quantity in this procurement

The purchaser may modify quantity by up to 25% of bid quantity at placement or during contract, with extended delivery time calculated as (increase/original) × original delivery period and minimum 30 days. Adjustments occur at contract rates.

What service support arrangements are required for warranty

Bidders must provide a dedicated toll-free service line and an escalation matrix. A functional service center in MP is required; if not present, establishment within 30 days post-award is mandatory, with payment contingent on service readiness documentation.

Which standards or certifications are relevant to this tender

The tender emphasizes compliance with service SLAs and timely support, with OEM authorizations where applicable. Documented experience in similar installations is critical, though no explicit ISI/ISO standard is listed in the data provided.

What is the payment and delivery framework for the Sehore tender

Payment terms align with the bid; delivery begins after the original delivery order date. The option clause allows quantity adjustments up to 25%, influencing delivery schedules and potential payment timing tied to performance milestones and acceptance tests.

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