GEM

Indian Air Force Repair & Maintenance Services Tender 2025 DEFENCE - Service Support, IS 550 Standards Not Specified

Posted

31 Oct 2025, 08:24 am

Deadline

03 Nov 2025, 09:00 am

Location

JALANDHAR , PUNJAB

Progress

Issue31 Oct 2025, 08:24 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Tender Overview

The Indian Air Force (Department of Military Affairs) invites bids for Repair, Maintenance, and Installation of Plant/Systems/Equipments under DEFENCE; AUTOMOBILE SPARES; Service Provider category. The scope covers service delivery and ongoing support with a flexible quantity/duration option up to 50% at contract issue and post-issuance. The process includes MSE purchase preference provisions, dedicated service support channels, and a local service office requirement. Bidders must demonstrate ongoing viability and provide evidence of past experience as outlined in the terms. No itemized BOQ is listed, signaling a broad service and maintenance engagement rather than a single hardware purchase.

Technical Specifications & Requirements

  • Service & Support: Dedicated toll-free telephone support for end-user assistance and an established escalation matrix for issue resolution.
  • Local presence: An office of the service provider must be located in the state of the consignee; documentary evidence required.
  • Experience proof: Acceptable documents include contract copies with invoices and bidder self-certification of service/supply against invoices.
  • Product life: Bidders must quote products/services that are not obsolete and have at least 3 years of residual market life.
  • Flexibility: OPTION CLAUSE permits up to 50% increase/decrease in contract quantity or duration at the time of contract issuance; post-issue, allowance remains at 50%.
  • Documentation: Upload all required certificates/documents as per Bid Document, ATC, and Corrigendum.

Terms, Conditions & Eligibility

  • Mandatory financial standing: Bidder must not be under liquidation or bankruptcy; an undertaking to this effect must be uploaded.
  • MSE preference: Purchase preference available for MSEs meeting policy criteria; bidders must be manufacturers of the offered product or service to claim preference.
  • Service availability: Office presence in the consignee state is required with documentary evidence.
  • Certificates: Failure to upload required certificates/documents may result in rejection; ensure all referenced documents are provided.
  • Past experience: Proof may include contracts with corresponding invoices and bidder self-certification of service/supply performance. No BOQ items are specified.

Key Specifications

    • Service & Support: Dedicated toll-free number for service support with an escalation matrix
    • Local presence: Office of service provider located in the state of the consignee; documentary evidence required
    • Experience proof: Contract copies with invoices plus bidder self-certification
    • Product lifecycle: Offered items must not be obsolete; minimum 3 years residual market life
    • Contractual flexibility: Quantity/duration adjustability up to 50% at contract issuance and post-issuance
    • Documentation: Upload all required certificates/documents per Bid Document, ATC, Corrigendum

Terms & Conditions

  • Bidder must not be under liquidation or bankruptcy; provide an undertaking

  • MSE purchase preference available for eligible manufacturers/service providers

  • Dedicated toll-free service and escalation matrix required

Important Clauses

Payment Terms

Not explicitly specified in the provided data; no payment terms published

Delivery Schedule

Not explicitly specified in the provided data; no delivery timeline published

Penalties/Liquidated Damages

Not explicitly specified in the provided data; no LD details published

Bidder Eligibility

  • Not under liquidation, court receivership, or bankruptcy; undertaking uploaded

  • Not obsolete products; minimum 3 years residual market life for offered services/products

  • Office presence in the consignee state with documentary evidence

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates or contract copies with invoices

4

Financial statements or evidence of financial standing

5

EMD/Security deposit documents (if applicable)

6

Technical bid documents and compliance certificates

7

OEM authorizations or service provider certifications

8

Documentation proving office presence in the consignee state

9

Self-certification of service/supply against invoices

Frequently Asked Questions

How to bid for the Indian Air Force repair tender in 2025?

Bidders should submit documents listed in the terms, including GST, PAN, experience proofs, financial statements, and OEM authorizations. Ensure the bid shows non-obsolescence with at least 3 years residual market life and includes a dedicated toll-free service number and escalation matrix for support.

What documents are required for IAF maintenance tender submission in 2025?

Required documents include GST certificate, PAN card, experience certificates or contract copies with invoices, financial statements, EMD documents if applicable, technical bid and compliance certificates, OEM authorizations, and evidence of a local service office in the consignee state.

What are the eligibility criteria for MSE preference in IAF bids?

MSE bidders must be manufacturers or service providers of the offered product/service. Document evidence of eligibility must be uploaded. If L1 is not an MSE, an MSE seller may match within 15% of the price band to secure 25% contract value share.

What is the contract quantity flexibility in the IAF tender?

The contract allows up to 50% adjustment in quantity or duration at the time of contract issuance, and once issued, the same 50% limit remains applicable for any increase or decrease.

What service support requirements are specified for the IAF bid?

Bidders must provide a dedicated toll-free service number and a formal escalation matrix for service support. These facilitate user assistance and rapid issue resolution during the contract term.

When is the delivery/completion timeline for IAF repairs tender?

Delivery timelines are not specified in the provided data. Bidders should confirm delivery/installation schedules during bid submission and align with the contract’s quantity/duration flexibility clauses.

What standards or certifications are demanded for IAF defence services?

No explicit standard numbers are listed; bidders must ensure non-obsolescence and provide certificates as per the bid document, ATC, and corrigendum. OEM authorizations and service certifications should be included where possible.

How to prove past experience for the IAF maintenance tender?

Provide contract copies with invoices and include bidder self-certification confirming that the services/supplies matched invoices. This is acceptable proof of meeting past experience requirements.