Open Tender for Software Support Services 2.0 - Oracle; CRM software, Database Management Software, Application Sof in VADODARA, GUJARAT

The eligibility requirements include being a registered entity within applicable legal frameworks, having a minimum of seven years of past experience in similar service provisions, and demonstrating an average annual turnover of 11000 Lakh.

Bidders must provide various certifications including OEM Authorization, experience certificates, and any additional documents as specified in the Additional Terms and Conditions (ATC).

The registration process involves creating an account on the designated tendering portal and completing all necessary information fields. It’s crucial to adhere to the required document format highlighted in the tender guidelines.

All documents must be submitted in formats as specified within the tender document. Generally, PDF and compatible file formats are accepted to ensure uniformity and clarity.

Bidders must meet stringent technical specifications ensuring compliance with Oracle CRM requirements, providing robust proactive monitoring, and demonstrating a history of successful helpdesk support.

Yes, all submissions must adhere to recognized quality standards applicable to software support services, ensuring reliability and performance benchmarks are consistently met.

All bidders must comply with local regulations and industry standards applicable to software implementation and support services, including 'Make in India' policies.

Interested bidders must submit an EMD of 12 Lakh along with their proposals, which will be returned upon the conclusion of the tender process to non-successful bidders.

Bidders awarded the contract may need to provide performance security as outlined in the tender guidelines; these details can be reviewed within the linked documents.

Payment terms will be clearly defined in the tender documents. Bidders must ensure to review these details thoroughly to understand the payment schedule and conditions associated with deliverables.

Price evaluation will be aggregated based on the total value of the bid submitted, factoring in both financial and technical aspects.

Bids must be submitted electronically through the designated portal, ensuring adherence to all submission guidelines provided in the main tender documentation.

While specific deadlines are not provided to maintain relevance over time, it is essential to reference the submission timeline outlined within the main tender document closely.

The bids will undergo a thorough evaluation process, based on technical merit and financial viability, culminating in a total value-wise assessment for decision-making.

Notification of the results will be communicated through official channels as detailed within the tender documentation, ensuring transparency throughout the selection process.

MSEs are encouraged to participate with preferential evaluation criteria and additional support mechanisms designed to bolster local entrepreneurship and sustainability efforts.

Startups may benefit from relaxed eligibility criteria and enhanced support during the evaluation process, fostering a collaborative and competitive environment in the tendering arena.