GEM

Indian Army Repair & Overhauling HP Printer Services Tender 2025 - Department Of Military Affairs, Buyer Premises - 15000 Estimated Value

Bid Publish Date

18-Nov-2025, 9:19 am

Bid End Date

01-Dec-2025, 10:00 am

Value

₹15,000

Location

MUZAFFARPUR , BIHAR

Latest Corrigendum Available

Progress

Issue18-Nov-2025, 9:19 am
Corrigendum28-Nov-2025
AwardPending
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Quantity

3

Bid Type

Single Packet Bid

Categories 2

OFFICE EQUIPMENTS COMPUTER PRINTERS

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for Repair and Overhauling Services for HP computer printers at the Buyer's Premises. Estimated value is ₹15,000 with no BOQ items listed. The procurement focuses on on-site maintenance and service delivery at the consignee location. A key differentiator is the mandatory local presence requirement and dedicated service support, ensuring rapid response within state borders. The contract includes an option clause for quantity or duration adjustments up to 25% at issue and post-issuance, enabling flexible scope alignment to battlefield or barracks needs.

Technical Specifications & Requirements

  • Service category: Repair and Overhauling for HP printers (computer peripheral equipment) at buyer premises
  • No BOQ items; no explicit technical parameters provided
  • Critical terms include: option for up to 25% adjustment in quantity or duration; excess settlement feature allowing additional charges up to a defined percentage with documented support
  • Service delivery should align with buyer location constraints; dedicated toll-free support and OEM/brand familiarity implied by “Printer HP” scope
  • Salary/wage payment for deployed staff to be settled with relevant statutory documents; payroll traceability required
  • Service provider must maintain a local office within the consignee’s state; documented evidence required
  • Certification/documentary requirements are enforceable per the bid terms; non-submission can lead to rejection

Terms & Eligibility

  • EMD amount: not disclosed; ensure readiness for standard procurement security as per AtC/ATC
  • Quantity/duration adjustment: up to 25% at contract issuance and post-issuance
  • Payroll transparency: salaries/wages paid to staff prior to buyer reimbursement with PF/ESIC documentation
  • Local presence: dedicated service office within the consignee state; documentary evidence required
  • Support: dedicated toll-free/service line for HP printer repairs
  • Documentation: bidder must upload all demanded certificates and documents; non-compliance risks rejection

Key Specifications

  • Product/Service: Repair and Overhauling Service for HP computer printers

  • Estimated value: ₹15,000

  • Delivery: On-site maintenance at buyer premises; local office within consignee state

  • Support: Dedicated toll-free service line for HP printer repair

  • Qualifying criteria: Local presence, staffing payroll documentation, OEM familiarity

  • Financial terms: Salary/wages paid upfront by service provider with statutory documents submitted

  • Flexibility: Quantity/duration adjustment up to 25% at contract issue and post-issuance

Terms & Conditions

  • Option Clause allows up to 25% change in quantity or duration at issue and after contract award

  • Excess settlement enables additional invoice charges with mandatory supporting documents

  • Service provider must have a local office in the consignee’s state and dedicated support line

Important Clauses

Payment Terms

Service provider pays staff salaries upfront; reimbursement from buyer with PF/ESIC documentation

Delivery Schedule

On-site repair/overhaul services at buyer premises; response times to be aligned with consignee requirements

Penalties/Liquidated Damages

Not specified in available data; standard procurement penalties may apply per contract terms

Bidder Eligibility

  • Demonstrated experience in HP printer repair/overhaul within government or large institutions

  • Legal entity registered with GST and PAN

  • Local office presence within the consignee state and dedicated service support capability

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Posted: 23 January 2025
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Closed: 7 January 2025
GEM

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for repair/overhaul of HP printers or similar devices

4

Financial statements or turnover evidence

5

EMD/Security deposit documents (if applicable)

6

Technical bid documents demonstrating service capability

7

OEM authorization/certifications for HP printer repair

8

Proof of local office within consignee state

9

PF/ESIC compliance documents for deployed staff

10

Service accessibility details (toll-free number, response times)

Corrigendum Updates

1 Update
#1

Update

28-Nov-2025

Extended Deadline

01-Dec-2025, 10:00 am

Opening Date

01-Dec-2025, 10:30 am

Frequently Asked Questions

Key insights about BIHAR tender market

How to bid for Indian Army HP printer repair tender 2025

Bidders must meet eligibility criteria, submit GST and PAN, provide experience certificates for HP printer maintenance, and furnish financials. Ensure local office within the consignee state and provide a dedicated service line. Include documentation for payroll compliance and OEM authorization as required.

What documents are required for HP printer repair tender submission

Submit GST certificate, PAN card, experience certificates for printer repair, financial statements, EMD documents if applicable, OEM authorizations, proof of local office, and PF/ESIC compliance. Upload all mandatory documents as specified in AtC/ATC to avoid rejection.

What are the delivery and service terms for buyer premises repair

Services must be delivered on-site at the buyer premises with a dedicated toll-free support line. The option clause allows up to 25% change in quantity or duration; ensure rapid response aligned to consignee requirements and proper payroll documentation for deployed staff.

What is the EMD amount for this HP printer tender

The EMD amount is not disclosed in the available data. Bidders should be prepared to provide typical security as per government procurement norms and confirm exact amount during bid submission and AtC updates.

What standards or certifications are required for HP printer repair

OEM familiarity with HP printers and relevant service certifications are essential. Ensure all submitted documents demonstrate capability to perform repair/overhaul within government procurement standards and provide proof of local presence and service capability.

How does the 25% option clause affect bidding strategy

Plan for potential scope expansion or contraction by up to 25% in quantity or duration at contract issue and post-award. Prepare adaptable pricing and staffing to accommodate changes without compromising service levels or payroll compliance.

What is required for payroll compliance during service delivery

Service providers must pay contracted staff salaries upfront with appropriate PF and ESIC documentation. Include bank statements showing payments and retain statutory records; this ensures timely reimbursement from the buyer and compliance with labor laws.