High Court Of Kerala Annual Maintenance Service for Desktops Laptops Peripherals & Multifunction Printers Tender 2025

Tender Overview

The High Court Of Kerala invites bids for Annual Maintenance Services covering Desktops, Laptops and Peripherals and Multifunction Printers (Monochrome, Laser, Separate Drum & Toner, Mid Range). Estimated value is ₹25,906.00 with potential scope for expansion up to 25% in quantity or contract duration. The procurement location is Kerala, with service requirements directed to vendors capable of regional support and timely maintenance. A key differentiator is the explicit need for a local service provider presence and a structured escalation framework, ensuring prompt issue resolution. This tender targets OEM-backed or qualified service partners familiar with government-procurement expectations and ongoing post-warranty support. The absence of BOQ items indicates a broad AMS mandate rather than itemized consumables, emphasizing service quality and response commitments.

Technical Specifications & Requirements

• No technical specifications are published in the tender; however, the scope includes AMS for Desktops, Laptops, Peripherals, and Multifunction Printers (Monochrome Laser with separate drum & toner and mid-range models).
• Mandatory service capabilities include: local presence within the state of Kerala, dedicated toll-free service number, and a clearly defined escalation matrix for service support.
• The tender requires adherence to a flexible quantity/duration clause: up to 25% adjustment at contract issuance and post-issuance, demanding adaptable resource planning from bidders.
• Expected compatibility with generic government AMS practices and standard response SLAs to ensure timely fault restoration and preventive maintenance scheduling.

Terms, Conditions & Eligibility

• Quantity/duration variation allowed up to 25% at both issuance and post-issuance phases.
• Service providers must have a local office in the state of Kerala to ensure service accessibility and accountability.
• Bidders must provide a dedicated toll-free telephone contact and a formal Escalation Matrix for service support.
• No EMD amount is specified in the data; bidders should verify current tender terms for security deposits and payment schedules.
• Emphasis on PMP/AMC style post-sales support, not just hardware provisioning, with clear performance expectations.
• Ensure compliance with standard government AMS terms and appropriate documentation during bid submission.