Indian Army High End Desktop Computer Tender Central Delhi 2025 - IS/TPM/OTG Standards, OEM Warranty
Indian Army
CENTRAL DELHI, DELHI
Posted:
24 October 2025
Closed:
6 November 2025
GEM
Tender Overview
- Organization: Indian Air Force (Department Of Military Affairs) and its procurement scope for High End Desktop Computer (Q2) category.
- Product/Service: Supply of high-end desktop computers with installation, testing and commissioning included in scope; 5-year OEM warranty as specified.
- Financials & Scope: EMD ₹600,000; no BOQ lines listed; quantity flexibility up to 50% under the purchaser’s option clause.
- Location & Context: Tender governed by IAF requirements; service and support obligations apply across consignees with on-site or carry-in warranty considerations.
- Differentiators: Mandatory establishment of functional service centers in the state of each consignee location within 30 days of award if not already present; dedicated toll-free service line and escalation matrix required.
- Uniqueness: Emphasis on post-sale service capability, installation, commissioning, and a robust after-sales support network within INDIA for the OEM.
Technical Specifications & Requirements
- Product: High End Desktop Computers (Q2 category) – no further technical specs provided in tender data.
- Scope of Supply: Supply, Installation, Testing and Commissioning of Goods; 5-year warranty from final acceptance or post-installation completion.
- Service & Support: Functional Service Centre in each state of consignee locations (within 30 days if absent); dedicated toll-free support; Escalation Matrix for service.
- Warranty & Certification: OEM warranty certificates required at delivery; post-warranty support structure in INDIA; performance validation via Gazetted Officer proofs and turnover evidence when applicable.
- ATC Clauses: Supply performance proof including minimum 20% of bid quantity delivered in last 3 financial years to Govt/PSU or firms with turnover > ₹500 Cr; performance proof for OEM in prior years.
Terms, Conditions & Eligibility
- EMD: ₹600,000 (held as security);
- Delivery & Installation: Supply, installation, testing and commissioning included; payment terms contingent on documentary evidence of service readiness.
- Warranty: 5-year OEM warranty from acceptance/installation; on-site maintenance and service network required; service centers near consignee locations to be uploaded with bid.
- Post-Award Flexibility: Purchase may adjust quantity +/- 50% during contract; delivery timeline to align with last delivery order date.
- Documentation: Proof of service capability, installation capabilities, turnover proofs as applicable; CA-certified turnover proofs for large deployments; OEM authorized service coverage in INDIA.
