GEM

NSO Field Operations Division Tablet Computer Tender Hyderabad Telangana 2025 – V2 Q2, OEM Authorization & IS/ISO Standards

Posted

29 Oct 2025, 06:21 pm

Deadline

08 Nov 2025, 07:00 pm

Location

HYDERABAD , TELANGANA

Progress

Issue29 Oct 2025, 06:21 pm
AwardPending
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Quantity

94

Bid Type

Two Packet Bid

Key Highlights

  • • OEM authorization and detailed OEM/supplier contact information required
  • • Imported devices must have an Indian registered office for after-sales service
  • • Dedicated toll-free service contact and escalation matrix mandatory
  • • 25% quantity option during and after contract with proportionate delivery extension rules
  • • Exact tablet specifications must cover display size, OS, cores, RAM, storage, cameras, and battery
  • • Delivery terms tied to original delivery date with extension mechanics
  • • No BOQ items listed; emphasis on OEM compliance and service readiness
  • • Sectioned into Tender Overview, Technical Specifications, and Terms & Eligibility

Tender Overview

The Field Operations Division (fod) of the National Sample Survey Office (nsso) invites bids for a Tablet Computer (V2) – Q2 in Hyderabad, Telangana. The procurement focuses on standard tablet specifications across display, OS, processor cores, RAM, storage, cameras, and battery. Bidders must provide OEM authorization and after‑sales support details, with a flexible quantity option allowing up to 25% incremental orders at contracted rates. The delivery timeline is governed by standard clause adjustments related to added quantities, and the tender emphasizes service support credibility and Indian after‑sales capability for imported products.

Technical Specifications & Requirements

  • Display: Minimum display sizing and related description under the Display category.
  • Operating System: Specified OS requirement to be complied with.
  • Processor: Defined number of processor cores.
  • Memory: RAM size in GB.
  • Storage: Internal storage capacity in GB.
  • Cameras: Front camera in MP and Main rear camera in MP.
  • Battery: Minimum battery capacity (mAh).
  • Additional terms include Manufacturer Authorization with OEM details, dedicated service/support toll‑free number, and escalation matrix for service support.
  • For imported products, the OEM must have a registered office in India for after‑sales service.
  • The bid must comply with the supplier’s service/maintenance obligations and provide necessary documentation.

Terms & Eligibility

  • Option clause enables Purchaser to increase/decrease quantity by up to 25% during and after contract. Delivery timelines adjust proportionally, with a minimum extension rule of 30 days.
  • Suppliers must attach Manufacturer Authorization/OEM details with bid, including name, designation, address, email, and phone.
  • A dedicated toll‑free service number and Escalation Matrix for support must be provided by bidder/OEM.
  • For imported devices, provide proof of an Indian registered office to ensure after‑sales service support.
  • All terms require compliance with end‑to‑end service support and clear escalation channels.

Key Specifications

    • Product Category: Tablet Computer (V2) – Q2
    • Display: Minimum display size as specified in Display category
    • Operating System: Specified OS requirement
    • Processor Cores: Number of processor cores required
    • RAM: RAM size in GB
    • Internal Storage: Storage capacity in GB
    • Cameras: Front Camera MP; Main Rear Camera MP
    • Battery: Minimum battery capacity (mAh)
    • Compliance: OEM authorization; service support and escalation matrix
    • Imported products: Indian registered office for after‑sales service

Terms & Conditions

  • Quantity may vary by up to 25% during/after contract with adjusted delivery times

  • OEM authorization and contact details must be furnished with bid

  • Imported devices require Indian registered office for service support and escalation matrix

Important Clauses

Payment Terms

Not specified in data; bidders should verify in terms and conditions for payment milestones and modes.

Delivery Schedule

Delivery begins after order date; extended delivery time calculated as (increased quantity ÷ original quantity) × original delivery period, minimum 30 days.

Penalties/Liquidated Damages

Not specified in data; bidders to confirm LD provisions during bid submission.

Bidder Eligibility

  • Manufacturer/authorized OEM must provide Authorization/Certificate with contact details

  • Indigenous service readiness or Indian registered office for imported devices

  • Dedicated toll-free service number and escalation matrix must be provided

Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
Display Description of Stores Tablet Computer with 1 Year warranty including battery, 5.0 or higher bluetooth, 802.11a/b/g/n/ac or latest Wi-Fi, Voice Calling Support, Capacitive (Multi-Touch), In-built Speaker, USB Transfer/Charging cable and Charger Adaptor
Display Minimum Display Size (in Inch) 8.0 to 8.9, 9.0 to 9.9, 10.0 to 10.9, 11.0 to 11.9, 12.0 to 12.9, 13.0 to 13.9, 14.0 to 14.9 Or higher
Operating System Operating System Android 13, Android 14
Processor Number of Processor Cores 8 Or higher
Memory RAM Size (in GB) 8, 12
Storage Internal Storage Capacity (in GB) 128, 256, 512, 1024 Or higher
Camera Front Camera (in Mega Pixel) 4.1 to 7, 7.1 to 10, 10.1 to 13 Or higher
Camera Main Rear Camera (in Mega Pixel) 7.1 to 10, 10.1 to 13, 13.1 to 15 Or higher
Battery Battery Capacity (minimum) (mAH) 7000 to 7999, 8000 to 9999, 10000 to 12999 Or higher

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Required Documents

1

BIDDER SUBMISSION documents as per Terms and Conditions: Manufacturer Authorization/OEM authorization form, company profile, and contact details

2

GST registration certificate

3

Permanent Account Number (PAN) card

4

Experience certificates for prior similar tablet procurements

5

Financial statements or turnover proof

6

EMD documentation (if applicable by tender terms)

7

Technical bid documents showing compliance to IS/ISO standards and device specifications

8

OEM authorization letters for imported products and details of Indian service support

9

Escalation matrix and dedicated service support contact information

Frequently Asked Questions

How to bid in the Hyderabad tablet tender with OEM authorization?

Bidders must submit OEM authorization letters, company details, GST, PAN, and experience for similar tablet procurements. Provide toll-free service numbers, escalation matrix, and Indian after-sales support proof for imported devices. Ensure compliance with OS, CPU cores, RAM, storage and battery specs.

What documents are required for NSSO tablet tender submission?

Submit GST certificate, PAN card, company profile, OEM authorization, experience certificates for relevant tablet projects, financial statements, and technical bid detailing display size, OS, cores, RAM, storage, cameras, and battery. Include escalation matrix and Indian service office proof if imported.

What are the 2025 NSSO tablet specifications in Hyderabad?

Specifications include a tablet with defined minimum display size, specified OS, a certain number of processor cores, RAM in GB, internal storage in GB, front camera MP and rear camera MP, and minimum battery capacity in mAh. Compliance with OEM and service support requirements is mandatory.

What is the delivery extension policy for quantity changes?

The purchaser may adjust quantity by up to 25%, with delivery period extended proportionally: (increased quantity ÷ original quantity) × original delivery period, minimum of 30 days. If original is under 30 days, extension equals the original period.

What are the service support requirements for imported tablets?

Imported tablets must have an OEM with a registered Indian office for after‑sales service. Bidders must provide an escalation matrix and dedicated toll‑free support number, ensuring prompt maintenance and support as per contract terms.

Which standards or certifications must the tablet meet for NSSO procurement?

Tenders require compliance with specified OS, processor, memory, storage, camera, and battery specs, plus OEM authorization. Where applicable, IS/ISO standards should be met and documentation of certifications provided during bid submission.

How to verify eligibility criteria for NSSO tablet procurement in 2025?

Confirm OEM authorization, Indian service capability for imported devices, and evidence of past similar tablet projects. Ensure GST, PAN, financial statements, and experience certificates are ready. Prepare escalation matrix and toll-free service details prior to bid submission.

What is the bid submission for 25% quantity option details?

Bid submissions must describe how 25% quantity adjustments will be managed, including contracted rates, delivery timelines, and how extensions are calculated. Include contingency plans for escalation and ensure compliance with original vs extended delivery periods per clause.

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