Tender Overview
The Indian Air Force (Department Of Military Affairs) is inviting bids for an INVESTIGATION KIT under government procurement. The tender requires vendors to submit PAN, GSTIN, canceled cheque, and EFT mandate certificates, along with a complete bid. A dedicated OEM service line is required. The contract includes a 2-year warranty from final acceptance or after installation, with mandatory submission of OEM warranty certificates at delivery. The organization emphasizes post-sale support, service centers across India, and a structured remedy for warranty lapses. This opportunity targets suppliers capable of nationwide service and timely after-sales operations.
Technical Specifications & Requirements
- Product: INVESTIGATION KIT (no explicit BOQ items published; no quantity listed)
- Warranty: 2 years from final acceptance or post-installation, with OEM warranty certificates at delivery
- After-sales: Dedicated toll-free support; established service/maintenance network in India; installation, commissioning, and training capabilities
- Service window: Rectification within 5 days of defect notification; penalties at 0.5% of unit price per week of delay; total penalties capped at 10% of contract value
- Penalties/Recovery: Penalty amounts may be deducted from Performance Security or recovered from the seller; alternative sourcing allowed at sellerβs risk
- Documentation: Upload required certificates and go-through ATC terms; failure to provide certificates may lead to bid rejection
Terms, Conditions & Eligibility
- EMD: Not disclosed; bidders must map to standard tender processes
- Documents: PAN Card, GSTIN, Cancelled Cheque, EFT Mandate (certified by Bank)
- Service: Dedicated toll-free number for service support; post-sales service group must operate in India
- Warranty: 2-year OEM warranty; post-warranty service plans acceptable if described
- Installation/Training: Seller must deliver installation, commissioning, and training as part of scope
- Penalties: 0.5% weekly delay, max 10% of contract value; PBG may be forfeited
- Compliance: Upload all certificates linked to bid; non-submission leads to rejection