GEM

Indian Army SAP Software Support & Maintenance Services Kangra Himachal Pradesh 2025 OEM Approved Service Provider

Posted

30 Oct 2025, 10:15 am

Deadline

11 Nov 2025, 11:00 am

Location

KANGRA , HIMACHAL PRADESH

Progress

Issue30 Oct 2025, 10:15 am
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Tender Overview

The procurement is issued by the Indian Army under the Department of Military Affairs for Software Support Services 2.0 - SAP; Application Software; Maintenance Services; Technical Improvements with an OEM approved service provider requirement in the city of Kangra, Himachal Pradesh. Scope includes SAP maintenance, application software support, and technical improvements, targeting OEM-certified providers. The tender emphasizes flexible contract quantity/duration adjustments up to 25%, enabling scope realignment at issuance. While start/end dates and estimated value are not disclosed, the opportunity centers on structured software support and upgrades delivered via an OEM-authorized partner. The unique factor is the explicit OEM approval requirement and configurable contract scale, which can influence pricing and resource planning.

Technical Specifications & Requirements

  • Product/Service: SAP software support, application software maintenance, and technical enhancements under OEM-approved service provider guidelines
  • Delivery/Scope: Software maintenance, issue resolution, performance tuning, and potential technical improvements aligned with SAP platforms
  • Standards/Certifications: OEM authorization implied; no explicit standards listed in the data
  • Value/Volume: Not disclosed; contract quantity/duration may adjust by up to 25% at contract issue and subsequently up to 25% post-issue
  • Eligibility Context: Must be an OEM-approved service provider with capability to perform SAP-related maintenance and improvements for government clients
  • Location Relevance: Tender focused on Kangra, Himachal Pradesh, with a defense sector context

Terms & Eligibility

  • EMD/Financials: Not specified in the provided data; bidders should expect standard bid security as per government procurement norms
  • Contract Flexibility: Quantity/duration can be increased/decreased by up to 25% at the time of issue and after issuance, bidders must accept revised scope
  • Documentation: OEM authorization proving capability to deliver SAP-related maintenance; evidence of OEM-certified support capability
  • Delivery/Payment: No explicit delivery timelines or payment terms published in the data; bidders should anticipate standard government payment cycles once terms are finalized
  • BOQ: No items listed; vendor proposals should reflect SAP service deliverables and upgrade paths as per OEM requirements

Key Specifications

  • Product/service: SAP software support and application software maintenance

  • Scope: Technical improvements and OEM-approved service delivery

  • Location: Kangra, Himachal Pradesh

  • Eligibility: OEM-approved service provider with SAP maintenance capability

  • Documentation: OEM authorization proof and relevant SAP certifications

Terms & Conditions

  • Contract quantity/duration may be adjusted up to 25% at contract issue

  • OEM-approved service provider required for SAP maintenance

  • No explicit start/end dates or estimated value available in data

Important Clauses

Payment Terms

Not specified in the data; bidders should expect standard government payment cycles post contract finalization

Delivery Schedule

No explicit dates; scope includes ongoing SAP maintenance and technical improvements as per OEM guidelines

Penalties/Liquidated Damages

Not described in the provided data; bidders should prepare for typical SLA-based penalties if applicable

Bidder Eligibility

  • OEM-approved SAP service provider with demonstrable maintenance capability

  • Experience in delivering SAP application software support for government/defense sectors

  • Financial stability evidence and valid GST/PAN documents

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates (SAP maintenance/OSS projects)

4

Financial statements (audited if available)

5

EMD submission documentation (as per tender norms, if applicable)

6

Technical bid documents

7

OEM authorization / proof of OEM-approved service provider

8

Any SAP/ISV certifications relevant to maintenance and upgrades

Frequently Asked Questions

How to bid for SAP maintenance tender in Kangra Himachal Pradesh 2025?

Bidders should verify OEM authorization, submit GST and PAN, provide SAP maintenance experience certificates, and include technical bid documents. Ensure you meet OEM-approved service criteria and prepare to accept up to 25% quantity/duration changes at contract issue. Include evidence of government project experience and financial stability.

What documents are required for the OEM SAP service bid in Kangra?

Required documents include GST certificate, PAN, experience certificates for SAP maintenance, financial statements, OEM authorization proving OEM-approved status, technical bid, and EMD if mandated by the buyer's terms. Ensure all documents reflect current validity and organizational details.

What are the key eligibility criteria for SAP support tender 2025?

Eligibility centers on being an OEM-approved SAP service provider, presenting demonstrable SAP maintenance capability, providing prior relevant government or defense maintenance work, and supplying current GST/PAN with financial statements. Additional criteria may include SLA experience and certification portfolios.

What are the delivery expectations for SAP maintenance in Kangra?

Delivery expectations focus on ongoing SAP maintenance and technical improvements following OEM guidelines. While exact dates are not disclosed, bidders should anticipate continuous service with periodic upgrades, response SLAs, and performance metrics aligned to vendor/OEM standards.

How is the contract quantity adjustment handled in this tender?

The buyer allows up to a 25% increase or decrease in contract quantity or duration at the time of issue, with a binding obligation for bidders to accept revised scope. Post-issuance adjustments also cap at 25%. Plan resource and pricing accordingly.

What is required to prove OEM approval for SAP services in this bid?

Submit official OEM authorization documents showing eligibility to deliver SAP maintenance and technical improvements. Include version-specific authorization letters, service capability attestations, and any OEM-specified compliance certificates to demonstrate authorized service provisioning.

What standards or certifications are required for SAP support bidders?

The tender data specifies an OEM-approved service provider path; explicit standards are not listed. Vendors should present SAP-related certifications, OEM compliance, and relevant ISV/partner credentials, alongside standard GST/PAN documentation and financial records.

What is the expected payment and SLAs for this SAP tender?

Payment terms are not explicitly described; bidders should expect government-style payment cycles after contract finalization and acceptance. SLAs will likely reference OEM guidelines and performance metrics for SAP maintenance and application support, with penalties per standard government procurement norms.

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