Indian Army High End Tablet Tender 2025 - BIS Certified Tablets for Military Use in India, 1 Year Warranty

Tender Overview

The procurement is issued by the Indian Army under the Department Of Military Affairs for a High End Tablet category product. Financial and quantity details are not disclosed in the available data. The tender emphasizes compliance with GST invoicing on GeM, turnover verification, and installation-related warranty. A distinct focus is placed on after-sales support and on-site service readiness, with mandatory BIS certification and specific service infrastructure expectations. The absence of BOQ items indicates a generic equipment category rather than a fixed quantity; bidders should plan for scalable supply and field support across multiple locations. The unique differentiator lies in the requirement for authorized service centres and a formal escalation framework to ensure uninterrupted military-grade support.

Technical Specifications & Requirements

• Product: High End Tablet intended for military use; no explicit model or specs provided.
• Certifications: Bureau of Indian Standards (BIS) certificates required at bid opening; ensure compliance with relevant IS/IS standards.
• Warranty: 1 year from final acceptance or after installation/commissioning (as applicable).
• Service & Support: Functioning Service Centre in the State of each consignee location for carry-in warranty; if absent, establish within 30 days post-award; payment contingent on documentary evidence.
• Customer support: Dedicated toll-free service number and escalation matrix; post-sale support embedded in bid.
• Inspection: Post-receipt inspection at consignee site by the Board of Officers; pre-dispatch inspection not mandated unless ATC specifies.
• GST & Invoicing: Upload GST invoice and GST portal payment proof during tender submission; GeM portal compliance is mandatory.
• Documentation: OEM warranties and BIS/test reports to be uploaded; non-submission risks rejection.

Terms, Conditions & Eligibility

• Turnover: Minimum average annual turnover over the last 3 financial years must meet the value indicated in the bid document; provide audited balance sheets or CA certificate; if the bidder is younger than 3 years, use turnover from completed years post-constitution.
• EMD/Fees: EMD amount not disclosed in the available data; ensure alignment with bid document guidelines.
• Serviceability: Establish functional service centres in required states; payment release linked to documentary evidence.
• Certificates: Mandatory BIS certificates and any other specified test reports; offer may be rejected for missing certificates.
• Warranty/Support: 1-year warranty including post-installation rectification of break-down; OEM warranty certificates to be submitted at delivery.