GEM

Cement Corporation Of India Limited EPABX System Annual Maintenance Tender 2025 India

Posted

27 Oct 2025, 04:58 pm

Deadline

11 Nov 2025, 05:00 pm

Value

₹1,20,000

Progress

Issue27 Oct 2025, 04:58 pm
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Key Highlights

  • • Explicit option clause allowing 25% variation in quantity or duration at contract issuance and post-issuance
  • • Estimated value of ₹120,000 indicates a small-scale maintenance contract
  • • Tender for Annual Maintenance Service of EPABX System, no BOQ items listed
  • • No EMD amount specified in data; verify security deposit requirements
  • • CCI procurement under Department of Heavy Industry, India
  • • Need for service SLAs, response times, and maintenance coverage details when released

Categories 1

EPBAX

Tender Overview

  • Cement Corporation Of India Limited (CCI) invites bids for Annual Maintenance Service for EPABX System under the Department of Heavy Industry.
  • Estimated value: ₹120,000 with a basic scope for maintenance services; no BOQ items listed.
  • Location is not specified in the data; procurement targets expansion of reliability for internal telecommunication equipment.
  • Unique clause allows the buyer to modify contract quantity or duration by up to 25% at contract issuance and post-issuance, bidders must comply if revised.
  • This tender emphasizes a structured maintenance contract for existing EPABX infrastructure and related support services.
  • Tender context highlights a standard maintenance engagement with a flexible quantity/duration option to accommodate operational needs.

Technical Specifications & Requirements

  • No explicit technical specifications or EPABX model details are provided in the data.
  • The scope is clearly identified as Annual Maintenance Service for EPABX System, implying coverage of routine servicing, preventive maintenance, fault resolution, and possibly on-site support.
  • The absence of BOQ items suggests bidders should propose coverage plans, response times, and spare parts approach, aligned with standard telecom maintenance practice.
  • If any OEM authorizations or service level commitments are expected, these should be clarified in subsequent communications.
  • Emphasis on reliability, prompt service, and adherence to applicable regulatory/compliance norms for telecommunication maintenance.

Terms, Conditions & Eligibility

  • Option Clause permits a +/- 25% change in contract quantity or duration during contract issuance and after; bidders must accept revised terms.
  • No EMD amount is specified in the data; bidders should confirm payable security requirements.
  • Only high-level tender details are provided; bidders should seek formal clarifications on delivery timelines, response SLAs, and support levels.
  • Ensure readiness to provide relevant maintenance credentials, service history, and organization stability documentation as part of submission.
  • Compliance with general government procurement norms and ECC/IT service standards is expected, pending detailed tender release.

Key Specifications

  • Product/Service: Annual Maintenance Service for EPABX System

  • Estimated Value: ₹120,000

  • No BOQ items specified; bidders to propose maintenance coverage

  • Delivery/Support Model: On-site and remote support typical for EPABX maintenance

  • Standards/Compliance: To be specified in final tender; anticipate telecom IT service norms

  • Experience: Prior EPABX/telecom maintenance experience recommended

Terms & Conditions

  • 25% variation clause on quantity or duration at contract issues

  • EMD amount not specified; confirm at clarification stage

  • Delivery and SLAs to be defined in final tender documentation

Important Clauses

Payment Terms

Not specified in current data; await final tender terms detailing payment milestones and methods

Delivery Schedule

Not specified; expect standard maintenance visit windows and response times in final tender

Penalties/Liquidated Damages

Not specified; final terms to declare penalties for SLA breaches or delays

Bidder Eligibility

  • Experience in EPABX/telecom maintenance

  • GST registration and financial stability documentation

  • Ability to provide on-site and remote support as per final terms

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Required Documents

1

GST Registration Certificate

2

PAN Card

3

Experience Certificates for EPABX/telecom maintenance

4

Financial Statements or Turnover details

5

Technical Bid Document outlining maintenance approach

6

OEM Authorization or Service Partner Certificates (if required)

7

EMD/Security Deposit documentation (as per final tender terms)

8

Company Profile and past project references in EPABX maintenance

Frequently Asked Questions

How to bid for EPABX maintenance tender in India 2025 with CCI

Bidders should confirm final scope for EPABX maintenance, obtain OEM authorizations if required, and prepare documents: GST, PAN, experience certificates, financials, and technical bid. Expect a 25% variation option; ensure readiness to accept revised quantity/duration and provide SLAs, response times, and spare parts plan.

What documents are required for Cement Corporation of India EPABX bid 2025

Prepare GST registration, PAN card, company profile, financial statements, experience certificates in EPABX maintenance, OEM authorizations, and technical bid detailing maintenance approach. Submit EMD/security deposit as per final tender terms once clarified by procurement team.

What is the estimated value and scope for EPABX maintenance tender

Estimated value is ₹120,000 for Annual Maintenance Service of EPABX System. The scope includes preventive maintenance, fault resolution, and on-site support. A 25% variation in quantity or duration may be applied at contract issuance and post-issuance, requiring bidder flexibility.

When will final EPABX maintenance specifications be released by CCI

Final specifications and SLAs will be issued with the formal tender document. Current data shows maintenance scope but not detailed hardware models or service levels; bidders should await notification and prepare to meet telecom maintenance standards and common IT service norms.

What are the eligibility criteria for EPABX tender in India 2025

Eligibility includes prior EPABX/telecom maintenance experience, GST registration, PAN, financial stability, and ability to submit OEM authorizations if required. Compliance with service level commitments and the option clause for quantity/duration variation should be demonstrated in the bid.

How to prepare OEM authorizations for EPABX maintenance bid in 2025

Obtain manufacturer or authorized service partner letters for EPABX brands covered by the contract. Include these documents in the technical bid to validate warranty support, spare parts availability, and response capabilities during maintenance.

What payment terms are typical for government EPABX maintenance tenders

Final terms will be in the tender; typical structure includes milestone-based or monthly payments, with verification of service delivery and SLA compliance. Bidders should be prepared to provide invoicing aligned with deliverables and acceptance criteria after service milestones.

What is the role of SLA in Cement Corporation of India EPABX bid

SLAs define response time, resolution time, on-site visit windows, and uptime commitments for EPABX maintenance. Bidders must propose realistic SLAs, show how they meet or exceed industry norms, and detail escalation procedures and reporting formats.