Legal Policies

Complete legal information including Terms of Service, Privacy Policy, and Refund Policy.

Last updated: July 24th, 2025

Terms of Service

Your agreement with TenderDekho

Agreement to Terms

Important Notice

By accessing and using our website and/or purchasing from us, you accept and agree to be bound by these Terms of Service. If you do not agree to abide by these terms, please do not use our services.

For the purpose of these Terms and Conditions, "we", "us", "our" refers to TenderDekho, whose registered/operational office is Delhi, India. "You", "your", "user", "visitor" refers to any person using our services.

Service Description

We provide comprehensive business services through our platform. Our services include:

Core Services

  • • Product/service sales and delivery
  • • Customer support and assistance
  • • Order processing and fulfillment
  • • Digital content/services (if applicable)

Platform Features

  • • User-friendly interface
  • • Secure payment processing
  • • Account management
  • • Customer service support

User Responsibilities

As a user, you agree to:

  • Provide accurate and truthful information

  • Use our services for legitimate purposes only

  • Comply with all applicable laws and regulations

  • Pay all applicable fees and charges on time

Prohibited Uses

You may not use our services for any of the following purposes:

  • × Illegal or fraudulent activities
  • × Spreading malware or viruses
  • × Unauthorized data scraping
  • × Creating false user accounts
  • × Circumventing security measures
  • × Harassment or spam
  • × Infringing intellectual property
  • × Reverse engineering our platform

Payment Terms

  • • All prices are listed in Indian Rupees (INR) unless otherwise specified
  • • Prices are subject to change without notice
  • • We use secure third-party payment processors
  • • Payment must be received before order fulfillment

Payment Failures: We shall not be liable for any loss or damage arising from declined authorizations due to preset limits agreed with our acquiring bank.

Limitation of Liability

To the maximum extent permitted by law, TenderDekho shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • • Lost profits or business opportunities
  • • Data loss or corruption
  • • Business interruption
  • • Any damages exceeding amount paid for services

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Morena, Madhya Pradesh, India.

Privacy Policy

How we protect and handle your information

Introduction

TenderDekho ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from us.

Information We Collect

Personal Information

  • • Name and contact information
  • • Email address and phone number
  • • Billing and shipping addresses
  • • Company information

Usage Information

  • • Pages visited and time spent
  • • Device and browser information
  • • IP address and location data
  • • Search queries and preferences

Transaction Data

  • • Purchase history and preferences
  • • Payment information (encrypted)
  • • Order details and tracking
  • • Customer service interactions

How We Use Your Information

Primary Uses:

  • • Order Processing: To process and fulfill your orders
  • • Customer Service: To provide support and respond to inquiries
  • • Payment Processing: To process payments and prevent fraud

Secondary Uses:

  • • Service Improvement: To analyze and improve our services
  • • Marketing: To send promotional communications (with consent)
  • • Legal Compliance: To comply with applicable laws

Data Security

Security Measures

  • • SSL encryption for all data transmission
  • • Secure payment processing systems
  • • Regular security audits and updates
  • • Restricted access to personal information
  • • Secure data storage and backup systems
  • • Employee training on data protection

Your Privacy Rights

You have the right to:

  • • Access: Request a copy of your personal data
  • • Rectification: Correct inaccurate information
  • • Deletion: Request deletion of your data
  • • Restriction: Limit how we use your information
  • • Objection: Object to certain processing
  • • Opt-out: Unsubscribe from marketing

Cancellation & Refund Policy

Our commitment to customer satisfaction

Our Commitment to You

Customer Satisfaction Guaranteed

TenderDekho believes in helping customers as much as possible and maintains a liberal cancellation and refund policy. We are committed to ensuring your satisfaction with every purchase.

Quick Reference Guide

Cancellation Window

7 days from order

Return Window

7 days from delivery

Refund Processing

6-8 business days

Return Shipping

Customer responsibility

Cancellation Policy

Eligible for Cancellation

  • • Orders placed within last 7 days
  • • Before shipping/processing begins
  • • Standard products and services
  • • Digital products (within 24 hours)

Cannot be Cancelled

  • • Perishable items (flowers, eatables)
  • • Custom/personalized products
  • • After vendor confirmation
  • • Already shipped orders

Important Cancellation Notes

  • • Cancellation requests may not be entertained if orders have been communicated to vendors and they have initiated shipping
  • • For urgent cancellations, contact our customer service immediately
  • • Partial cancellations may be possible for multi-item orders

Return and Replacement Policy

Damaged/Defective Items

  • • Report within 7 days of receipt
  • • Free replacement or full refund
  • • Photo evidence may be required
  • • Return shipping at our cost

Quality Issues

  • • Products not meeting expectations
  • • Quality assessment by our team
  • • Replacement or refund available
  • • Case-by-case evaluation

Wrong Item Received

  • • Immediate replacement provided
  • • No questions asked policy
  • • Return shipping covered by us
  • • Priority processing

Refund Processing

Refund Timeline

  • • Processing: 2-3 business days after return receipt
  • • Bank Transfer: 6-8 business days total
  • • Credit Card: 1-2 billing cycles
  • • Digital Wallet: 3-5 business days

Refund Methods

  • • Original Payment Method: Primary option
  • • Bank Transfer: Available upon request
  • • Store Credit: Faster processing
  • • Cash: For local pickup orders only

Contact Information

If you have any questions or concerns about these policies, please contact us:

Address

Delhi, India

Response Time

We will respond within 7 business days

Disclaimer: The above content is created at SEEMA JAIN's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant's non-adherence to it.