Legal Policies
Complete legal information including Terms of Service, Privacy Policy, and Refund Policy.
Last updated: July 24th, 2025
Terms of Service
Your agreement with TenderDekho
Agreement to Terms
Important Notice
By accessing and using our website and/or purchasing from us, you accept and agree to be bound by these Terms of Service. If you do not agree to abide by these terms, please do not use our services.
For the purpose of these Terms and Conditions, "we", "us", "our" refers to TenderDekho, whose registered/operational office is Delhi, India. "You", "your", "user", "visitor" refers to any person using our services.
Service Description
We provide comprehensive business services through our platform. Our services include:
Core Services
- • Product/service sales and delivery
- • Customer support and assistance
- • Order processing and fulfillment
- • Digital content/services (if applicable)
Platform Features
- • User-friendly interface
- • Secure payment processing
- • Account management
- • Customer service support
User Responsibilities
As a user, you agree to:
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Provide accurate and truthful information
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Use our services for legitimate purposes only
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Comply with all applicable laws and regulations
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Pay all applicable fees and charges on time
Prohibited Uses
You may not use our services for any of the following purposes:
- × Illegal or fraudulent activities
- × Spreading malware or viruses
- × Unauthorized data scraping
- × Creating false user accounts
- × Circumventing security measures
- × Harassment or spam
- × Infringing intellectual property
- × Reverse engineering our platform
Payment Terms
- • All prices are listed in Indian Rupees (INR) unless otherwise specified
- • Prices are subject to change without notice
- • We use secure third-party payment processors
- • Payment must be received before order fulfillment
Payment Failures: We shall not be liable for any loss or damage arising from declined authorizations due to preset limits agreed with our acquiring bank.
Limitation of Liability
To the maximum extent permitted by law, TenderDekho shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Lost profits or business opportunities
- • Data loss or corruption
- • Business interruption
- • Any damages exceeding amount paid for services
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Morena, Madhya Pradesh, India.
Privacy Policy
How we protect and handle your information
Introduction
TenderDekho ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from us.
Information We Collect
Personal Information
- • Name and contact information
- • Email address and phone number
- • Billing and shipping addresses
- • Company information
Usage Information
- • Pages visited and time spent
- • Device and browser information
- • IP address and location data
- • Search queries and preferences
Transaction Data
- • Purchase history and preferences
- • Payment information (encrypted)
- • Order details and tracking
- • Customer service interactions
How We Use Your Information
Primary Uses:
- • Order Processing: To process and fulfill your orders
- • Customer Service: To provide support and respond to inquiries
- • Payment Processing: To process payments and prevent fraud
Secondary Uses:
- • Service Improvement: To analyze and improve our services
- • Marketing: To send promotional communications (with consent)
- • Legal Compliance: To comply with applicable laws
Data Security
Security Measures
- • SSL encryption for all data transmission
- • Secure payment processing systems
- • Regular security audits and updates
- • Restricted access to personal information
- • Secure data storage and backup systems
- • Employee training on data protection
Your Privacy Rights
You have the right to:
- • Access: Request a copy of your personal data
- • Rectification: Correct inaccurate information
- • Deletion: Request deletion of your data
- • Restriction: Limit how we use your information
- • Objection: Object to certain processing
- • Opt-out: Unsubscribe from marketing
Cancellation & Refund Policy
Our commitment to customer satisfaction
Our Commitment to You
Customer Satisfaction Guaranteed
TenderDekho believes in helping customers as much as possible and maintains a liberal cancellation and refund policy. We are committed to ensuring your satisfaction with every purchase.
Quick Reference Guide
Cancellation Window
7 days from order
Return Window
7 days from delivery
Refund Processing
6-8 business days
Return Shipping
Customer responsibility
Cancellation Policy
Eligible for Cancellation
- • Orders placed within last 7 days
- • Before shipping/processing begins
- • Standard products and services
- • Digital products (within 24 hours)
Cannot be Cancelled
- • Perishable items (flowers, eatables)
- • Custom/personalized products
- • After vendor confirmation
- • Already shipped orders
Important Cancellation Notes
- • Cancellation requests may not be entertained if orders have been communicated to vendors and they have initiated shipping
- • For urgent cancellations, contact our customer service immediately
- • Partial cancellations may be possible for multi-item orders
Return and Replacement Policy
Damaged/Defective Items
- • Report within 7 days of receipt
- • Free replacement or full refund
- • Photo evidence may be required
- • Return shipping at our cost
Quality Issues
- • Products not meeting expectations
- • Quality assessment by our team
- • Replacement or refund available
- • Case-by-case evaluation
Wrong Item Received
- • Immediate replacement provided
- • No questions asked policy
- • Return shipping covered by us
- • Priority processing
Refund Processing
Refund Timeline
- • Processing: 2-3 business days after return receipt
- • Bank Transfer: 6-8 business days total
- • Credit Card: 1-2 billing cycles
- • Digital Wallet: 3-5 business days
Refund Methods
- • Original Payment Method: Primary option
- • Bank Transfer: Available upon request
- • Store Credit: Faster processing
- • Cash: For local pickup orders only
Contact Information
If you have any questions or concerns about these policies, please contact us:
dekhotender@gmail.com
Address
Delhi, India
Response Time
We will respond within 7 business days
Disclaimer: The above content is created at SEEMA JAIN's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant's non-adherence to it.