GEM

Indian Army Annual Maintenance Contract for Desktops, Laptops & Peripherals in India 2025 – AMC Comprehensive IS/ISD Service

Posted

24 Oct 2025, 06:40 pm

Deadline

08 Nov 2025, 07:00 pm

Location

NAGPUR , MAHARASHTRA

Progress

Issue24 Oct 2025, 06:40 pm
AwardPending
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Quantity

31

Bid Type

Single Packet Bid

Categories 4

MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE UPS ELECTRONIC COMPUTATIONAL DEVICE

Tender Overview

The Indian Army seeks a comprehensive Annual Maintenance Contract (AMC) for Desktops, Laptops and Peripherals across multiple brands, including Acer desktops, HP printers and multifuntion devices, Microtek UPS, and iBall peripherals. The scope is an AMC on a comprehensive basis with service support obligations, including a dedicated toll-free number and a formal escalation matrix. The tender emphasizes the availability of an on-ground service office in the state of the consignee and requires the bidder to provide documentary proof of this presence. Although the exact quantity and estimated value are not disclosed, the contract allows quantity/duration adjustments within a 25% band at the time of issue and after contract award. This procurement emphasizes post-sales support quality and responsiveness in a government setting. The BOQ shows zero items, suggesting a framework or nationwide service model rather than itemized line items, and the absence of specific end-user installation sites is noted. The key differentiator is the mandatory service infrastructure and escalation framework alongside a comprehensive service scope.

Technical Specifications & Requirements

  • Service scope: Comprehensive AMC for desktops, laptops, printers (monochrome laser, HP), UPS (offline 600-650 VA by Microtek and iBall), and multifuntion printers (HP).
  • Support features: Dedicated toll-free service contact; formal escalation matrix for service issues.
  • Office presence: Service provider must have an office in the state of the consignee; documentary evidence required.
  • Contract flexibility: Option clause allows ±25% variation in quantity or duration at bid/contract issuance; bidders must accept revised scopes.
  • SOW: Annual Maintenance Contract is on a comprehensive basis with defined service levels and response commitments.

Terms, Conditions & Eligibility

  • Quantity/duration variation: up to 25% at contract issue; subsequent adjustments allowed within the same limit.
  • Service presence: Bidder must maintain an office in the consignee state with documentary proof.
  • Support readiness: Bidder or OEM must provide a dedicated toll-free service number and escalation matrix.
  • Financial standing: Bidder must declare non-liability to liquidation or bankruptcy; undertakings to be uploaded with bid.
  • SOW clarity: AMC is comprehensive; bidders should be prepared for nationwide service requirements and rapid response expectations.

Key Specifications

    • Product categories: Desktops, Laptops, Printers (Monochrome Laser, HP), UPS (Offline 600-650 VA), Multifunction Printers (Inkjet/Mono/Colour) from brands Acer, HP, Microtek, iBall
    • Contract type: Comprehensive Annual Maintenance Contract (AMC)
    • Service channels: Dedicated toll-free service number; formal escalation matrix
    • Geographic requirement: Service provider office must be located in the state of the consignee
    • Flexibility clause: Up to 25% quantity/duration variation allowed at contract issuance and post-award
    • Documentation: Documentary proof of local service presence; non-bankruptcy declaration
    • SOW scope: Nationwide/consistent service levels for desktops, laptops, peripherals and UPS devices

Terms & Conditions

  • EMD or security deposit: amount not specified; verify in tender documents

  • Delivery/response terms: rapid service response per escalation matrix; 25% scope variation

  • Eligibility: firm must not be in liquidation; must maintain local service office in consignee state

Important Clauses

Payment Terms

Details not provided in data; bidders should expect government AMC payment terms per standard Army procurement, with possible milestone or quarterly settlements

Delivery Schedule

No fixed delivery dates provided; AMC implies ongoing service coverage and timely response to support calls

Penalties/Liquidated Damages

No explicit LD details; bid should seek clarification on SLAs and penalties for non-compliance under the comprehensive AMC

Bidder Eligibility

  • Proof of local service office in the consignee state with documentary evidence

  • Non-bankruptcy declaration and clean financial standing

  • Capability to provide toll-free support and escalation matrix

  • Experience in providing AMC for government sector equipment (desktops, laptops, printers, UPS)

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Required Documents

1

GST registration certificate

2

Permanent account number (PAN) card

3

Experience certificates for similar AMC deployments

4

Financial statements or solvency proof

5

EMD (if applicable in this tender scope) and security deposit documents

6

Technical bid documents and OEM authorizations (where applicable)

7

Documentary evidence of local service office in consignee state

8

Undertakings on financial standing and non-bankruptcy

Frequently Asked Questions

How to bid for the Indian Army AMC tender in India 2025?

Bidders must submit GST, PAN, experience certificates, financials, EMD documents, technical bid, OEM authorizations, and proof of local service office in the consignee state. Ensure you meet the 25% variation clause and provide a toll-free service line and escalation matrix.

What documents are required for Army AMC for peripherals in 2025?

Submit GST registration, PAN, company financials, experience certificates of similar AMC engagements, EMD security documents, OEM authorizations where applicable, and documentary evidence of a local service office in the consignee state; include escalation matrix and toll-free support details.

What are the technical specifications for AMC of printers and UPS in Army tender?

No itemized technical specs are provided; AMC covers Desktops, Laptops, Printers (Monochrome Laser, HP), and UPS (600-650 VA). The essential specs require a comprehensive service scope, dedicated toll-free support, and an escalation matrix with a local service presence.

When is the bid submission window for Army AMC 2025?

Exact submission dates are not specified in the data; bidders should monitor tender portals for updates and ensure readiness of all mandatory documents and OEM authorizations ahead of the final submission.

What are the EMD requirements for Army AMC procurement 2025?

EMD details are not specified in the provided data; bidders should verify whether an Earnest Money Deposit is required and prepare the specified amount if indicated in the final tender documents.

Which brands are included in the Army AMC for peripherals?

The AMC covers brands including Acer (Desktops), HP (Printers and Multifunction devices), Microtek (UPS), and iBall (UPS/Peripherals), with service coverage under a comprehensive scope.

What is required for service support accessibility for Army AMC?

Bidders must provide a dedicated toll-free service number and an escalation matrix; also, establish a local service office in the consignee state with documentary evidence.

What is the contract quantity variation allowed in Army AMC?

The contract permits a ±25% variation in quantity or duration at the time of issue and after award; bidders must accept revised scope if issued by the buyer.