GEM

Gujarat Health & Family Welfare Department Customized AMC/CMC for Pre-owned Products Tender 2025 Gujarat

Posted

27 Oct 2025, 05:31 pm

Deadline

06 Nov 2025, 06:00 pm

Location

JUNAGADH , GUJARAT

Progress

Issue27 Oct 2025, 05:31 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

TECHNICAL SERVICES OTHER SERVICE

Tender Overview

The Gujarat Health & Family Welfare Department seeks an annual maintenance contract (AMC/CMC) for pre-owned products, targeting service providers with local presence in Gujarat. The scope focuses on ongoing maintenance and support for existing equipment, with an emphasis on responsive service, availability of spare parts, and timely interventions within the state. The procurement prioritizes vendors with a dedicated service channel, a clear escalation matrix, and compliant documentation. A 25% variation in quantity or contract duration is allowed during contract issuance, ensuring flexibility for differing operational needs. The bid emphasizes supplier accountability, subcontracting controls, and consistent wage practices for deployed personnel.

Technical Specifications & Requirements

  • Product/service: Customized AMC/CMC for pre-owned equipment (no BOQ items listed)
  • Local service presence: Office in Gujarat state required; documentary proof to be submitted
  • Service support: Dedicated toll-free number; explicit escalation matrix for escalation handling
  • Employment compliance: Service provider salaries paid upfront to staff with PF/ESIC documentation
  • Supplier credentials: Upload mandatory certificates; priority given to bidders with prior similar work experience
  • State procurement preference: MSE reservation for eligible State of Bid Inviting Authority with valid Udyam Registration
  • Subcontracting: No assignment or subcontracting without prior written consent; joint liability remains with primary contractor
  • Timeframe flexibility: Quantity or duration can be adjusted up to 25% at contract issue and post-issuance

Terms, Conditions & Eligibility

  • EMD and monetary terms: Not specified in available data; ensure readiness for standard GeM terms and potential security deposit
  • Payment terms: Salaries/wages responsibility lies with the service provider; payment to be claimed with statutory documentation
  • Compliance: Bidder must upload all demanded documents; non-submission risks rejection
  • Partnering rules: No unauthorized assignment or subcontracting; liability shared with assignee
  • Purchase preference: MSE reservation for eligible state-based manufacturers/OEMs with online validation
  • Support commitments: Service & support framework, including response times and office presence in the consignee state

Key Specifications

  • Product/service names: Customized AMC/CMC for pre-owned equipment

  • Estimated value: Not disclosed in data; prepare for standard GeM terms

  • Standards/certifications: Not specified in tender data

  • Delivery/installation: Not defined; local service coverage in Gujarat required

  • Experience: Preference to bidders with similar work experience

  • Warranty/AMC scope: Not explicitly detailed; focus on service support commitments

  • OEM/Brand: Not specified; emphasis on service provider capability and local presence

Terms & Conditions

  • Mandatory local office in Gujarat with service capability

  • 25% quantity/duration flex allowed at contract issue

  • Salaries/wages paid by the service provider with statutory documentation

  • No subcontracting without prior written consent; joint liability applies

  • MSE reservation eligibility for state-based manufacturers with Udyam validates

  • Submission of all required documents; equipment-specific conformity certificates

Important Clauses

Payment Terms

Service provider must pay staff salaries up front with PF/ESIC docs; buyer reimburses upon submission of statutory records

Delivery Schedule

Contract quantity/duration may be increased up to 25% at contract issuance; further adjustments allowed within stated limits

Penalties/Liquidated Damages

Not explicitly defined in provided data; bidders should seek standard GeM LD provisions during bid submission

Bidder Eligibility

  • Manufacturer / OEM of the offered service with valid Udyam Registration (for MSE reservation)

  • Service provider with established Gujarat presence and documented service center

  • Experience in similar AMC/CMC projects for pre-owned equipment within the last 5 years

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates (similar AMC/CMC projects)

4

Financial statements (last 2-3 years)

5

EMD/Security deposit documents (as applicable)

6

Technical bid documents and conformity certificates

7

OEM authorization or Manufacturer/Service Provider credentials

8

Proof of office presence in Gujarat (state)

9

Escalation matrix and toll-free service contact details

Frequently Asked Questions

How to bid on AMC for pre-owned equipment in Gujarat health department

Bidders must upload GST, PAN, and experience certificates, plus financials and OEM authorizations. Ensure Gujarat office proof, toll-free support details, and escalation matrix. The contract allows up to 25% quantity/duration change at issue; comply with wage and PF/ESIC documentation.

What documents are required for service provider AMC bid in Gujarat

Submit GST certificate, PAN, 2-3 years financials, experience certificates for similar work, OEM authorization, and proof of Gujarat office. Also include escrow/MSE eligibility documentation and the escalation matrix for service support.

What are the eligibility criteria for Gujarat health AMC tender 2025

Eligible bidders must have prior AMC/CMC experience for pre-owned equipment, demonstrate Gujarat service presence, possess valid Udyam registration if claiming MSE benefits, and provide all mandatory documents as per terms and conditions.

What are the service support requirements for the Gujarat bid

Bidders must offer a dedicated toll-free support line, an explicit escalation matrix, and a Gujarati-based service office with documentary evidence. Ensure the office can respond promptly to service requests within defined SLAs.

What is the payment arrangement for service providers in this tender

The service provider bears salary payments upfront with PF/ESIC documentation; reimbursement from the buyer occurs upon submission of statutory payroll documents and bank statements, aligning with standard procurement practices.

When can contract quantity or duration be varied in this AMC

As per terms, contract quantity or duration may be increased up to 25% at the time of contract issue; post-issuance, adjustments remain within the 25% cap, requiring bidder acceptance of revised scope.

What is the focus of the MSE reservation for this Gujarat tender

Procurement reserves eligibility for eligible MSEs from Gujarat with valid Udyam Registration and OEM manufacturer credentials; traders are excluded for public procurement under this policy.

Which location and organization are associated with the AMC tender

The tender is issued by the Health & Family Welfare Department of Gujarat, targeting service providers within Gujarat state for AMC/CMC of pre-owned equipment; ensure local presence and compliant documentation.