GEM

National Handicrafts And Handlooms Museum Annual Maintenance Service for HP/Sony/Samsung Desktops, Laptops, Peripherals & Projectors - India 2025

Posted

27 Oct 2025, 04:28 pm

Deadline

06 Nov 2025, 04:00 pm

Value

₹3,80,000

Location

NEW DELHI , DELHI

Progress

Issue27 Oct 2025, 04:28 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

95

Bid Type

Single Packet Bid

Categories 7

LAPTOP MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE UPS ELECTRONIC COMPUTATIONAL DEVICE PROJECTOR TELEVISION SUPPLY

Tender Overview

The National Handicrafts And Handlooms Museum (Crafts Museum) invites bids for Annual Maintenance Service covering a range of IT hardware and peripherals including HP desktops, laptops, multifunction printers, projectors (Sony), UPS (APC), LED TVs (Samsung), and workstations. The estimated contract value is ₹380,000 with potential quantity/duration adjustments up to 25% at contract issue and post-award. Bidders must ensure maintenance coverage across the consignment items and provide service support within the required state of the consignee, along with a dedicated toll-free contact. Key differentiators include on-site service capability, escalation processes, and compliance with documented ATC requirements. No BOQ items are listed, indicating a broad AMC scope rather than itemized line items.

  • Organization: National Handicrafts And Handlooms Museum (Crafts Museum)
  • Product/Service: Annual Maintenance Service for Desktops, Laptops, Peripherals, Projectors, UPS, and related devices
  • Estimated Value: ₹380,000
  • Location: India (state-wise service presence required)
  • Unique Clauses: 25% quantity/duration variation; mandatory service provider presence in the consignee state; dedicated toll-free support and escalation matrix
  • Context: Government archival and display institutions require reliable AMC to minimize downtime across multiple device categories

Technical Specifications & Requirements

  • No explicit device-level technical specifications or BOQ provided in the tender data
  • Scope includes annual maintenance for a mix of devices: HP desktops/laptops, HP printers (monochrome and color), HP multifunction devices, Sony projectors, APC UPS, Samsung LED TV, and HP workstations
  • Service delivery expectations emphasize on-site maintenance, prompt service, and documented escalation paths
  • Mandatory requirements reference service availability in the consignee state, toll-free contact, and escalation matrix
  • Documentation and ATC documents are applicable; non-submission can lead to rejection
  • Payment terms require service provider compliance with statutory payroll documentation for deployed staff
  • No brand replacement mandates beyond OEM familiarity (HP, Sony, APC, Samsung) implied by devices listed

Terms, Conditions & Eligibility

  • 25% variation in contract quantity or duration allowed at issue and post-award
  • The service provider must have an in-state presence in the consignee state and provide documentary evidence
  • Bidders must maintain a dedicated/toll-free service number and an escalation matrix for prompt issue resolution
  • Upload all required certificates and documents as per bid documents, ATC, and corrigenda
  • Salary/wage payment compliance: deploy staff and pay salaries first, then claim from the buyer with PF/ESIC documentation
  • Ensure compliance with all bid terms to avoid rejection due to missing certificates or documents

Key Specifications

  • Device categories: HP desktops, HP laptops, HP printers (monochrome/color, cartridge components), HP multifunction printers, Sony projectors, APC UPS, Samsung LED TV, HP workstations

  • No explicit capacity or performance metrics provided; AMC scope invites OEM familiarity and responsive service

  • Service requirement implies on-site maintenance with separate escalation paths and dedicated support

  • Contract quantity/duration variation up to 25% at contract issue and post-award

  • In-state service presence with documentary evidence; toll-free support line and escalation matrix

Terms & Conditions

  • Variation in contract quantity/duration up to 25% at award and post-award

  • In-state service provider requirement with documentary evidence

  • Dedicated toll-free support number and an escalation matrix for service issues

  • Mandatory submission of certificates and documents as per bid terms

  • Salary/wage payment obligations for deployed staff prior to reimbursement

Important Clauses

Payment Terms

Salaries/wages of contracted staff must be paid by the service provider upfront, with subsequent reimbursement claims to the buyer including PF/ESIC documentation

Delivery Schedule

On-site maintenance and timely response across all listed devices; no explicit SLA provided in the data

Penalties/Liquidated Damages

Not explicitly specified in the tender data; ATC documents may define penalties for non-performance

Bidder Eligibility

  • In-state service presence with verifiable documentary evidence

  • Dedicated toll-free service line and formal escalation matrix

  • Experience in AMC for IT hardware and peripherals and OEM-authorized service capability

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for AMC of IT hardware and peripherals

4

Financial statements and solvency proofs

5

EMD submission proof (if applicable) and security deposit details

6

Technical bid documents and OEM authorizations (where required)

7

Documentation evidencing in-state service presence

8

Dedicated toll-free service contact details and escalation matrix

Frequently Asked Questions

How to bid for AMC of HP/SONY devices at National Handicrafts Museum?

Bidders must submit GST, PAN, experience certificates, financials, and OEM authorizations. Ensure in-state service presence with documentary evidence, a dedicated toll-free support line, and an escalation matrix. The tender values around ₹380,000 with 25% variation rights; include all required ATC documents and comply with salary payment terms for deployed staff.

What documents are required for this maintenance tender in India?

Submit GST registration, PAN, experience certificates for IT hardware AMC, financial statements, EMD proof if applicable, technical bid documents, OEM authorizations, and evidence of in-state service capability. Upload the escalation matrix and toll-free contact details as part of the bid.

What are the key eligibility criteria for service providers?

Eligibility includes in-state service presence, dedicated toll-free support, escalation matrix, and demonstrated AMC experience for IT peripherals. Vendors must provide OEM authorizations and maintain staff payroll documentation (PF/ESIC) with claims to the buyer. The contract allows up to 25% variation in quantity or duration.

What is the estimated contract value and variation allowed?

The estimated AMC value is ₹380,000. A contract quantity or duration variation of up to 25% is permitted at the time of issue and after award, with bidders obligated to accept revised scope.

What devices are covered under the maintenance scope?

Scope includes HP desktops, HP laptops, HP printers (monochrome/color), HP multifunction printers, Sony projectors, APC UPS, Samsung LED TV, and HP workstations, all requiring on-site maintenance and prompt support per ATC terms.

When will service support obligations and escalation be triggered?

Bidders must provide a dedicated toll-free number and a formal escalation matrix. Escalations should route to trained OEM-certified technicians, with documented response times per ATC. Ensure capable coverage across all listed devices in the consignment.

What payment terms are applicable for deployed staff?

The service provider must pay staff salaries upfront and then claim reimbursement from the buyer, accompanied by PF/ESIC and payroll documentation. This arrangement ensures compliance with statutory requirements before vendor reimbursement.

How to verify submission of mandatory certificates for this tender?

Ensure all certificates and documents requested in the bid, ATC, and corrigenda are uploaded. Missing certificates can lead to bid rejection; verify GST, PAN, experience letters, OEM authorizations, and in-state service evidence before final submission.