GEM

State Bank of India Annual Maintenance Service for Desktops, Laptops & Peripherals Central Delhi 2025 - IS/ISO Standards & Service Terms

Posted

23 Oct 2025, 07:27 pm

Deadline

03 Nov 2025, 08:00 pm

Value

₹8,20,000

Location

CENTRAL DELHI , DELHI

Progress

Issue23 Oct 2025, 07:27 pm
AwardPending
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Quantity

277

Bid Type

Two Packet Bid

Categories 5

LAPTOP MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE SCANNER ELECTRONIC COMPUTATIONAL DEVICE

Tender Overview

State Bank of India seeks Annual Maintenance Service for Desktops, Laptops and Peripherals in Central Delhi, Delhi 110002 with a projected value of ₹820,000. Scope covers multiple brands and devices listed under the procurement category, including desktop PCs, laptops, all-in-one PCs, scanners, and multifunction printers. The contract allows quantity/duration adjustments up to 25% at issue and post-issue, ensuring flexibility for SBI’s corporate IT needs. Delivery and commissioning locations are SBI offices in New Delhi, with a requirement for localized service support and dedicated OEM contact points. This tender emphasizes vendor credibility, after-sales service reach, and security compliance as differentiators.

Technical Specifications & Requirements

  • Products/Devices: Desktops, Laptops, All-in-One PCs, Scanners, Multifunction Printers (HP, Dell, Acer, Epson, Samsung brands).
  • Service Scope: Annual Maintenance including installation/commissioning (where covered), routine servicing, and remote/onsite support.
  • Service Availability: Local office in the state of consignee; dedicated toll‑free support line; escalation matrix for service issues.
  • Security & Compliance: Malicious code certificate required confirming no embedded malware; adherence to procurement integrity.
  • Delivery Address: SBI Corporate Account Group Branch, Parsvnath Capital Tower, 4th & 5th Floor, Bhai Veer Singh Marg, New Delhi.
  • Warranty/Support: Noted in terms; vendor remains liable for performance with possible SLA expectations.

Terms, Conditions & Eligibility

  • EMD/Performance Security: Amount not disclosed in the data; bidders must reference standard EMD requirements in bid documents.
  • Quantity Flexibility: Contract quantity or duration can be increased up to 25% at contract issue and post-issue.
  • Delivery/Installation: Onsite delivery and installation at the SBI address in New Delhi; complete installation compliance required.
  • Service Provider Location: Must maintain a local office within SBI consignee state; documentary evidence required.
  • Documentation: Upload all certificates and documents sought in Bid Document, ATC, Corrigendum.
  • Liability & Sub-contracting: Assignment/sub-contracting allowed only with prior consent; joint liability remains with seller.
  • Malicious Code Certification: Mandatory certificate confirming absence of embedded malicious code.

Key Specifications

  • Device categories: desktops, laptops, all-in-one PCs, scanners, multifunction printers

  • Brands: Dell, HP, Acer, Epson, Samsung (as listed under procurement category)

  • Delivery/installation location: State Bank of India, Parsvnath Capital Tower, New Delhi

  • Service features: on-site/remote maintenance, dedicated toll-free support, escalation matrix

  • Security/compliance: embedded malicious code certificate required

Terms & Conditions

  • 25% quantity/duration variation allowed at contract issue and post-issue

  • Local service presence required; dedicated toll-free and escalation matrix

  • Malicious code certification is mandatory for bid submission

Important Clauses

Payment Terms

Payment terms not detailed; bidders should assume standard EMI/AMC payment on completion per SBI procurement norms

Delivery Schedule

Delivery and installation at SBI New Delhi address; timing to be confirmed in contract issuance

Penalties/Liquidated Damages

Penalties typically apply for non-performance or delayed maintenance; specific LD rate not provided in data

Bidder Eligibility

  • Local service capability with an SBI-consignee state presence

  • Dedicated toll-free service line and escalation contact

  • Experience in AMC for desktops, laptops, and peripherals; OEM authorizations if required

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates (similar AMC for IT desktops/laptops/peripherals)

4

Financial statements or turnover proof

5

Proof of EMD/Security deposit (as applicable)

6

Technical bid documents and OEM authorizations (if required)

7

Malicious code certificate

8

Office of service provider documentation (local SBI state)

Frequently Asked Questions

How to bid for SBI tender in Central Delhi for AMC of desktops?

Bidders should submit all required documents per the Terms and Conditions, including GST, PAN, experience certificates, and OEM authorizations. Ensure local SBI service presence, a dedicated toll-free support line, and the malicious code certificate. The bid allows up to 25% variation in quantity or duration at contract issue.

What documents are required for SBI AMC tender in Delhi?

Submit GST certificate, PAN card, latest financial statements, experience certificates for similar AMC, EMD documentation, technical bid, and OEM authorizations if applicable. Include the malicious code certificate and proof of local SBI service office presence in the consignee state.

What are the device categories covered by SBI AMC in Delhi 2025?

The AMC covers Desktops, Laptops, All-in-One PCs, Scanners, and Multifunction Printers from brands such as Dell, HP, Acer, Epson, and Samsung, with on-site maintenance and commissioning where applicable.

What is the delivery location for SBI maintenance services in Delhi?

Delivery/installation must occur at State Bank of India Corporate Account Group Branch, Parsvnath Capital Tower, 4th & 5th Floor, Bhai Veer Singh Marg, Gole Market, New Delhi, PIN 110001, with proof of installation completion.

What is required for security compliance in SBI tender in Delhi?

Bid must include a Malicious Code Certificate confirming absence of embedded malware and outlining compliance responsibilities; non-compliance may lead to bid rejection.

What is the variation allowed in SBI contract quantity and duration?

The buyer allows a quantity or duration variation of up to 25% at the time of contract issuance and post-issuance, requiring bidders to accept revised scope.

What support channels must the bidder provide for SBI AMC in Delhi?

Provide a dedicated toll-free service line and a defined escalation matrix with contact numbers; service should be available locally in the consignee state as documentary evidence.