GEM

Water Resources Department Jharkhand Photocopier AMC Tender Ranchi 2025 Ricoh – 25% ATC, IS0 Billing

Posted

27 Oct 2025, 02:45 pm

Deadline

06 Nov 2025, 03:00 pm

Location

RANCHI , JHARKHAND

Progress

Issue27 Oct 2025, 02:45 pm
AwardPending
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Quantity

264

Bid Type

Two Packet Bid

Categories 2

PHOTOCOPIER MACHINE MACHINE

Tender Overview

The Jharkhand Water Resources Department in Ranchi invites bids for annual maintenance service of a Ricoh photocopier. Although the BOQ shows no line items, the procurement scope centers on ongoing photocopier upkeep, service support, and potential quantity/duration adjustments under ATC rules up to 25%. Bidders must address non-liquidation and financial stability, and provide dedicated service contact details. The tender emphasizes contingency escalation paths and a requirement for a local MSME unit in consignee location, shaping eligibility and compliance expectations. This opportunity is location-specific to Ranchi, Jharkhand, with a focus on ensuring uninterrupted photocopying operations across departmental offices.

Technical Specifications & Requirements

  • Product category: Photocopier maintenance for Ricoh devices (AMC).
  • Service scope: Annual maintenance; includes preventive maintenance, on-site repair, parts replacement where required, and remote support.
  • Standards/certifications: Not explicitly listed; bidders should demonstrate service capability and OEM alignment.
  • Eligibility: Dedicated/toll-free service support line; escalation matrix; no corporate insolvency; MSME location requirement.
  • Delivery/response: Response and service within standard SLAs; 24/7 support may be implied by escalation needs.
  • Contract terms: ATC allows contract quantity/duration adjustments up to 25% before issuance and after issuance; bidders must accept revised terms.
  • Documentation: ATC requires undertaking of financial soundness and non-deviation declarations; OEM/authorized service support may be beneficial.

Terms, Conditions & Eligibility

  • EMD: Not declared in data; ensure readiness to provide as per ATC or tender norms.
  • Payment terms: Not specified; bidders should confirm on bid submission.
  • Delivery timeline: Not specified; likely service initiation upon order.
  • Dependent clauses: No relation certificate; no deviation declarations; MSME unit must be in consignee location.
  • Support requirements: Dedicated/toll-free service number; escalation matrix for service support.
  • Compliance: Avoid liquidation or bankruptcy; upload undertaking confirming financial standing.
  • Documentation: Provide GST, PAN, and OEM authorizations if applicable; maintain transparency on service capabilities.

Key Specifications

  • Product/service: Ricoh photocopier annual maintenance (AMC)

  • Scope: preventive maintenance, on-site repair, parts replacement as needed, remote support

  • Support channel: dedicated toll-free service line; documented escalation matrix

  • Location constraint: MSME unit must be in consignee location (Ranchi, Jharkhand)

  • Contract flexibility: ATC allows +/- 25% quantity/duration changes pre/post contract issuance

  • Compliance: bidder must not be undergoing liquidation or bankruptcy; provide financial standing undertaking

Terms & Conditions

  • EMD submission as per tender norms or explicit terms (not specified in data)

  • Dedicated service line and escalation matrix required for service support

  • MSME location requirement and no-deviation declarations mandatory

Important Clauses

Payment Terms

Not explicitly stated; bidders should confirm payment schedule and invoicing terms at bid submission.

Delivery Schedule

Service initiation upon contract award with standard SLA for response and repairs; exact timelines not provided.

Penalties/Liquidated Damages

No explicit LD/penalties mentioned; bidders should verify LD provisions during final contract.

Bidder Eligibility

  • No corporate liquidation or bankruptcy and not under court receivership

  • Dedicated/toll-free service support line and escalation matrix available

  • MSME unit located in consignee location (Ranchi, Jharkhand) and able to provide local support

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates in photocopier maintenance (Ricoh preferred)

4

Financial statements proving turnover/commercial viability

5

EMD submission proof (as applicable to tender norms)

6

Technical bid documents demonstrating service capability and response SLAs

7

OEM authorization or accreditation for Ricoh photocopier maintenance (if available)

8

MSME/SSMEO location proof if claiming MSME-related criteria

9

Undertakings: no liquidation, no court proceedings, non-deviation declarations

10

Escalation matrix and dedicated service contact details

Frequently Asked Questions

How to bid for photocopier AMC in Ranchi Jharkhand tender 2025

To bid, prepare GST, PAN, and financials; obtain OEM/Ricoh service authorization if possible; provide escalation matrix and dedicated service line; ensure MSME location proof if applicable; confirm ATC 25% flexibility and submit undertakings for non-liability.

What documents are required for Ricoh photocopier maintenance bid in Jharkhand

Submit GST, PAN, experience certificates in photocopier maintenance, financial statements, EMD proof, technical bid, OEM authorization (if available), MSME proof, undertakings on liquidation status and deviation declarations, plus escalation matrix and service contacts.

What are the service requirements for Ricoh photocopier AMC in Ranchi

Expect preventive maintenance, on-site repair, possible spare parts supply, and remote support; be prepared with a dedicated toll-free line and documented escalation path; ensure timely response per SLAs and local presence in Ranchi.

What are the eligibility criteria for Jharkhand water resources tender

Candidates must avoid liquidation risk, provide financial standing undertakings, have a dedicated support line, escalation matrix, and MSME location compliance; Ricoh-specific maintenance capability is advantageous for qualification.

What is the expected contract flexibility for AMC quantity in this tender

The ATC clause allows contract quantity or duration to be adjusted up to 25% at the time of issue and after contract issuance; bidders must accept revised terms accordingly.

When do bidders need to provide OEM authorization for this tender

While not explicitly mandatory, providing OEM authorization or Ricoh service accreditation strengthens technical bid; align with Ricoh maintenance standards and warranty support expectations.

How will payment terms be structured for the photocopier AMC in Ranchi

Payment terms are not specified in the data; bidders should seek clarification during bid submission and prepare to negotiate terms such as milestone-based invoicing and confirmation of warranty coverage.

What is the role of MSME location in the eligibility for this tender

MSME units must be located within consignee location to meet clause requirements; this enhances on-site support capability and compliance with district-level procurement preferences.