Tender Overview
The Indian Army, Department Of Military Affairs, seeks repair services for rotary pumps under a government procurement process in India. The scope focuses on after-sales repair and maintenance of rotary pump assemblies, with no BOQ items listed. The award may cover variable quantities, guided by option clauses up to 25% of bid/contracted quantities, at contracted rates. Key differentiator includes strict after-sales service requirements and on-site support, with a focus on timely repair and local service presence. The tender emphasizes supplier readiness for escalation handling and compliance with the purchaser’s delivery framework.
Technical Specifications & Requirements
- Service category: Rotary pump repair and associated maintenance.
- Delivery and turnaround: Repair must be completed within 3 days after BID opening; on-site and off-site repair options implied by ATC.
- Warranty: Minimum 1 year warranty from final acceptance or post-installation date, whichever is later; OEM warranty certificates required at delivery.
- After-sales: Must establish installation, commissioning, training, troubleshooting, and maintenance service groups in India; list service centers near consignee destinations with bid.
- Inspection: Pre-dispatch or post-receipt inspections may be conducted by nominated agencies; SLBR52 referenced for vendor assessment. OEM authorization and proof of quality control may be requested.
- Documentation: PAN, GSTIN, cancelled cheque, EFT mandate; acceptance of terms for vendor code creation; inspection and compliance records.
Terms, Conditions & Eligibility
- Quantity: Purchaser may increase/decrease order quantity by up to 25% at contract time and during currency at contracted rates.
- Delivery period: Calculated as (Increasing quantity / Original quantity) × Original delivery period, with a minimum of 30 days; extended time may be granted up to the original delivery period.
- Payment terms: Not explicitly stated in the excerpt; bidders must align with standard government terms and ATC guidance.
- Warranties & support: 1 year warranty; OEM certificates required; well-established service network required in India.
- Documentation: Provide PAN, GSTIN, cancelled cheque, EFT mandate; OEM authorizations and experience proof as part of the bid submission.
- Inspection: Post-delivery inspection at consignee site or pre-dispatch, per ATC selection.
- Repair window: Repair within 3 days after BID opening; ongoing after-sales support commitments to be demonstrated.
