GEM

Indian Army Department Of Military Affairs Computer Monitor Tender 2025 – Q2 Category, IS/Service Standards

Posted

30 Oct 2025, 11:32 am

Deadline

10 Nov 2025, 12:00 pm

Location

JAISALMER , RAJASTHAN

Progress

Issue30 Oct 2025, 11:32 am
AwardPending
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Quantity

3

Bid Type

Two Packet Bid

Tender Overview

The opportunity is issued by the Indian Army under the Department Of Military Affairs for the procurement of Computer Monitors (Q2). Specific quantity, estimated value, and EMD are not disclosed. The tender emphasizes post-sale service requirements, including dedicated technicians during warranty and a robust service network. A key differentiator is the mandatory OEM/authorized seller presence in India with after-sales support. The procurement highlights include an option clause allowing up to 25% quantity variation at contracted rates and a delivery timeline linked to the original delivery order. Unique clauses focus on service quality, timely maintenance, and establishment of service infrastructure within 30 days of award. The tender uses a structured delivery-time calculation, with minimum constraints and extension logic. The scope requires bidders to align with stringent service SLAs and ensure availability of local support for on-site or carry-in warranties as applicable.

Technical Specifications & Requirements

  • No technical specifications are published in the available data. However, critical requirements inferred from terms include:
  • OEM/Authorized Seller with registered Indian office for after-sales service
  • Functional Service Centre required in the State of each consignee location; if absent, establish within 30 days of award
  • Dedicated toll-free service support number and an Escalation Matrix for service
  • Warranty and timely servicing commitments with dedicated technicians
  • Option clause allows up to 25% increase/decrease in quantity during contract and extended delivery period calculations when exercising the option
  • Service policy must cover both on-site and carry-in scenarios as applicable
  • No BOQ items are listed, indicating the need to align with standard monitor specifications and OEM capabilities

Terms, Conditions & Eligibility

  • Delivery terms aligned with the original delivery period; additional time calculated as (Extended quantity ÷ Original quantity) × Original delivery period with a minimum 30 days
  • OEM/Authorized Seller must have India-based registered office for after-sales support
  • Mandatory establishment of a Functional Service Centre within 30 days of award; evidence of centre required for payment release
  • Dedicated toll-free service line and a formal Escalation Matrix for service
  • Warranty servicing commitments are required with dedicated technicians and timely rectification per SLAs

Key Specifications

    • Product category: Computer Monitors (Q2)
    • OEM/Authorized Seller with registered India office for after-sales service
    • Functional Service Centre required in each consignee's state; establish within 30 days of award
    • Dedicated toll-free service number and Escalation Matrix for service support
    • Warranty servicing with dedicated technicians to meet SLA commitments
    • Option clause permitting up to 25% quantity variation at contracted rates during/after award

Terms & Conditions

  • Option clause permits ±25% quantity change at contracted rates

  • Delivery period adjustments based on original vs extended delivery time with 30-day minimum

  • OEM with India-based after-sales support; service center existence required within 30 days

  • Dedicated service hotline and escalation matrix required for service support

  • Warranty servicing and timely rectification obligations

Important Clauses

Payment Terms

Payment linked to submission of service centre evidence; no explicit percentage terms provided

Delivery Schedule

Delivery period starts from last date of original delivery order; extension rules apply with 30-day floor

Penalties/Liquidated Damages

Not explicitly stated in data; SLAs imply penalties via warranty/service obligations

Bidder Eligibility

  • Registered Indian entity with OEM-authorized capabilities for monitors

  • Evidence of functional Service Centre in bidder's operating state

  • Capability to provide dedicated service personnel and toll-free support

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar monitor procurements

4

Financial statements (as applicable)

5

EMD submission document (if required by purchaser terms)

6

Technical compliance certificates (OEM certifications)

7

OEM authorization letter or dealer/authorized seller certificate

8

Documentary evidence of functional Service Centre in relevant state

Frequently Asked Questions

How to bid for Indian Army monitor tender in 2025

Bidders must be an OEM-authorized seller with an India-based registered office and functional service centre in the relevant state. Prepare GST, PAN, experience certificates, and technical compliance documents; ensure a dedicated service line and escalation matrix. The tender allows up to 25% quantity variation and requires timely service during warranty.

What documents are required for the monitor procurement bid in India Army

Submit GST registration, PAN card, experience certificates for similar procurements, OEM authorization, financial statements if requested, and evidence of a functional service centre. Include any service SLAs and escalation matrix, plus a toll-free support number as part of after-sales commitments.

What are the installation and delivery terms for Indian Army monitors

Delivery timing follows the last date of the original delivery order with option-based extensions. If quantity increases or decreases by up to 25%, delivery time is recalculated using the formula (Increase ÷ Original) × Original period, with a minimum 30-day extension. On-site support may be required by contract.

What warranty and service commitments are expected for monitors

Bidders must deploy dedicated service personnel for warranty service and timely rectification per SLA. A functional service centre and toll-free contact are mandatory, with escalation matrix details provided. Service availability is essential for carry-in or on-site warranty depending on product terms.

What is the escalation process for service issues in this tender

Provide a formal Escalation Matrix with telephone numbers for service support. Ensure clearly defined levels, response times, and assigned engineers. The matrix should align with the contract SLA and enable rapid escalation for critical faults during warranty.

Which organization is procuring computer monitors in this tender

The procurement is conducted by the Indian Army under the Department Of Military Affairs. The contract emphasizes authorized OEM support, service centre presence in multiple states, and a 25% quantity variation clause, with defined delivery extensions.

What are the key eligibility criteria for monitor suppliers

Eligibility requires OEM authorization with India-based office, evidence of a functional service centre in the relevant state, a dedicated service line, and the ability to meet SLA commitments for warranty servicing. Past experience in similar monitor procurements strengthens eligibility.

How does the 25% option clause affect bid planning

Bidders should plan capacity for potential 25% quantity variation at contracted rates. This means preparing scalable production or procurement, plus flexible delivery scheduling to accommodate expanded orders without violating delivery timelines or SLA commitments.