GEM

Advanced Weapons And Equipment India Limited Matrix Eternity EPABX AMC Tender 2025 Defence Production Rajasthan

Posted

25 Oct 2025, 08:53 am

Deadline

08 Nov 2025, 05:00 pm

Progress

Issue25 Oct 2025, 08:53 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Categories 2

SERVICES EPBAX

Tender Overview

Advanced Weapons And Equipment India Limited seeks an AMC for MATRIX ETERNITY LE EPABX SYSTEM installed at EM(TELECOM). The contract is processed on a PAC basis through authorized partners of M/S Matrix Comsec Pvt. Ltd. Offers must include OEM authorization if not the OEM, with a detailed scope in Annexure-A and adherence to PSD terms for contracts over ₹10 lakhs. The engagement begins after 13/01/2026, with payment tied to a Job Completion Certificate (JCC) issued by the user. The tender emphasizes precise item descriptions, matching TE quantities, and a 25% quantity/duration adjustment window during contract issuance. This is a telecom-centric AMC requiring specialized vendor capability and strict conformity to supplier certifications.

  • Location: EM(TELECOM) (state not specified)
  • Organization: Advanced Weapons And Equipment India Limited
  • Product: MATRIX Eternity EPABX System AMC
  • Scope: Detailed in Annexure-A, with item descriptions and quantities to be aligned to TE delivers
  • Key differentiator: OEM authorization requirement and JCC-based payment
  • Unique aspects: PSD applicability for orders above ₹10 L, and after-SO placement technical clarification channel via [email protected]

Technical Specifications & Requirements

  • Product/service: AMC for MATRIX Eternity EPABX System installed at EM(TELECOM)
  • Vendor requirements: OEM authorization if not the OEM; alignment with Annexure-A scope
  • Financial terms: PSD @ 5% of total contract value for orders > ₹10,00,000
  • Payment terms: Payment on JCC issued by user section
  • Timeline: Contract start date 13/01/2026; procurement governed by AWEIL 2022 Manual and GeM terms
  • Documentation: Upload complete specification document in company letterhead with ink signature and stamp; ensure matching TE quantity and item descriptions
  • Technical contact: for technical queries, contact [email protected]

Terms, Conditions & Eligibility

  • EMD/Performance: PSD applicability for orders > ₹10,00,000; otherwise terms per GeM/ATC
  • Delivery/Start: Contract start after 13/01/2026; delivery tied to JCC
  • OEM authorization: Mandatory if not the OEM; valid authorization from Matrix Comsec Pvt. Ltd.
  • Compliance: Complete compliance statement with ink signature and stamp; upload all required certificates
  • Quantity/Dynamic scope: Buyer can adjust contract quantity or duration up to 25% at issue and after issuance
  • Warranties/Penalties: Penalties/LD terms not specified in data; bidders should seek clarity during submission

Key Specifications

  • Product/service names: MATRIX Eternity EPABX System AMC

  • Quantity/Scope: Detailed in Annexure-A; TE quantities to be matched

  • Estimated value: Not disclosed

  • Experience: Prior AMC of EPABX or telecom switching systems

  • Standards/Certifications: OEM authorization requirement; PSD terms for > ₹10 L

  • Delivery: Start date 13/01/2026; delivery tied to JCC

  • Testing/Acceptance: JCC-based payment upon successful completion

Terms & Conditions

  • Key Term 1: PSD 5% applicability for contract value > ₹10,00,000

  • Key Term 2: OEM authorization mandatory if not the OEM

  • Key Term 3: 25% contract quantity/duration adjustment allowed at issue

Important Clauses

Payment Terms

Payment upon verification of Job Completion Certificate (JCC) from user section.

Delivery Schedule

Contract starts on 13/01/2026; PAC-based execution with Matrix Comsec authorized firms.

Penalties/Liquidated Damages

Penalties/LD terms not explicitly defined in provided data; bidders should obtain clarity during bid submission.

Bidder Eligibility

  • Must be PAC-authorized partner of Matrix Comsec Pvt. Ltd. or OEM-authorized

  • Demonstrated experience in AMC for EPABX/telecom switching systems

  • Financial capacity to handle contracts above ₹10,00,000

AI-Powered Bidder Prediction

Companies most likely to bid

Unlock Bidder Insights

AI predictions on likely bidders

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC of EPABX systems

4

Financial statements (last 3 years)

5

EMD/Security deposit documentation

6

OEM authorization (if not the OEM) from Matrix Comsec Pvt. Ltd.

7

Technical compliance certificates and product specifications

8

Compliance statement with ink signature and stamp

9

Annexure-A scope document and item descriptions

10

Any additional certificates requested in ATC/ATC amendments

Frequently Asked Questions

How to bid for EPABX AMC tender in EM Telecom 2025 India

Bidders must submit OEM authorization if not the OEM, with ink-signed compliance statements and company-stamped documentation. Provide Annexure-A scope alignment, RFI contact, and GeM-compliant technical bid. The award uses PAC basis through Matrix Comsec Pvt. Ltd., with JCC-based payment after successful completion.

What documents are required for MATRIX EPABX AMC tender 2025

Required documents include GST and PAN, 3 years financials, experience certificates for EPABX AMC, OEM authorization if not OEM, technical compliance certificates, and ink-signed compliance statements. Upload Annexure-A scope and item descriptions; ensure quantity alignment with TE tender details.

What is the PSD payment clause for EPABX AMC tender

If contract value exceeds ₹10,00,000, PSD of 5% applies and is payable as part of the total contract value. The final payment is contingent on JCC approval, with terms defined in Special ATC Annexure and buyer terms.

What are the delivery timelines and start date for EPABX AMC

The contract start date is 13/01/2026, with PAC-based procurement through Matrix Comsec. Delivery and installation must proceed per Annexure-A scope, and payment is tied to JCC after successful commissioning.

What standards or certifications are required for MATRIX AMC

OEM authorization from Matrix Comsec Pvt. Ltd. is mandatory if not the OEM. Compliance statements must be ink-signed and stamped, and associated EPABX service quality standards should align with GeM and AWEIL 2022 protocols.

How is quantity adjustment handled in this EPABX AMC tender

The buyer can adjust contract quantity or duration up to 25% at the time of contract issue, and again cannot exceed 25% post-issue. Vendors must accept revised quantities/durations for award stability.

Who to contact for technical clarifications on EPABX components

For technical aspects after SO placement, email [email protected]. Submit requests with reference to Annexure-A scope and TE item descriptions; ensure alignment with TE quantities for tender eligibility.

Similar Tenders

Custom Bid for Services - AMC FOR ELECTRICAL MAINTENANCE SERVICES AT BPCL KONDAPALLI TOP

Bharat Petroleum Corporation Ltd

KRISHNA, ANDHRA PRADESH

Est: ₹31.0 L
View Details

Custom Bid for Services - AMC FOR ABB PLC

Bharat Petroleum Corporation Ltd

ERNAKULAM, KERALA

View Details

Custom Bid for Services - AMC FOR ELECTRICAL WORKS

Department of Atomic Energy

KANYAKUMARI, TAMIL NADU

EMD: ₹50,882
Est: ₹30.0 L
View Details

Custom Bid for Services - Providing services for AMC of PLC, ARMAC& associated instruments of TLDIV

NA

DARJEELING, WEST BENGAL

Est: ₹4.2 L
View Details