GEM

Rail Wheel Factory Yelahanka Digital Timer Tender 2025 Railways Karnataka IS 550/ISO 9001 Bid

Posted

26 Oct 2025, 11:51 am

Deadline

05 Nov 2025, 12:00 pm

Location

BANGALORE , KARNATAKA

Progress

Issue26 Oct 2025, 11:51 am
AwardPending
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Quantity

75

Bid Type

Two Packet Bid

Categories 3

TIME RELAYS CLOCK TIMERS TIMER

Tender Overview

The procuring organization is Rail Wheel Factory Yelahanka under Indian Railways seeking the supply of Digital Timer goods. The bid scope specifies delivery of Goods only with an emphasis on post-sale support. While the BOQ shows zero items, the tender highlights critical service obligations such as establishing a local service centre within 30 days of award (if not pre-existing) and ensuring documentary proof of the centre at delivery. Unique features include a dedicated toll-free service line, an Escalation Matrix for service issues, and a 1-year warranty from final acceptance or commissioning. This set of terms governs a standards-driven procurement process, with emphasis on after-sales responsiveness and nationwide service coverage, ensuring uninterrupted operations at consignee locations.

Technical Specifications & Requirements

  • Product category: Digital Timer with key technical attributes including:
    • Display Type and Type of Digit Display as part of the specification set
    • Power Supply: Frequency and Voltage, AC requirements
    • No. of Operational Modes and Key Protection features to be confirmed in bid
  • Service & Support expectations:
    • Functional Service Centres in the state of each consignee location; or established within 30 days post-award
    • Dedicated/toll Free Telephone No. for service support and an Escalation Matrix for timely assistance
  • Warranty & after-sales:
    • 1 year warranty from final acceptance or after installation, with OEM warranty certificates at delivery
    • Commitment to rectify break-downs during the warranty period and a structured installations/training/maintenance capability in India

Terms, Conditions & Eligibility

  • Scope: Only supply of Goods; no additional services beyond installation/testing if included in scope
  • Service obligation: Setup of a functional Service Centre within 30 days if not already available; proof required for payment release
  • Warranty: 1 year from acceptance/install date; OEM warranty certificates must accompany delivery
  • After-sales: Installation, commissioning, training, troubleshooting, and maintenance service capability with centers near consignee locations
  • Support: Dedicated toll-free line and escalation matrix for critical service events
  • Documentation: Submission of evidence for service centre existence and warranty details as part of bid

Key Specifications

  • Digital Timer with Display Type specifications

  • Key Protection features

  • No. of Operational Modes

  • Type of Digit Display

  • Frequency (AC) for Power Supply

  • Voltage (AC) for Power Supply

  • Service Centre requirements and escalation protocol

  • 1-year OEM warranty with certificates

Terms & Conditions

  • EMD status not disclosed in data; confirm if applicable and amount

  • Delivery scope limited to Goods; on-site installation may be extra

  • 30-day service centre establishment window after award with proof submission

Important Clauses

Warranty

Warranty period is 1 year from final acceptance or after completion of installation; OEM certificate required at delivery; rectification of breakdowns during warranty

Service Centre

Bidder must have a functional Service Centre in the consignee state or establish one within 30 days; payment release contingent on evidence of service capability

Support & Escalation

Dedicated toll-free service line and escalation matrix for timely service support

Bidder Eligibility

  • Demonstrated experience in supplying digital timer or similar electronic goods

  • Evidence of a service network with at least one service centre or plan to establish within 30 days

  • Financial statements showing sufficient liquidity to undertake procurement and post-delivery support

Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
Technical Specifications Display Type LED
Technical Specifications Key Protection No
Technical Specifications No. of Operational Modes 8
Technical Specifications Type of Digit Display 6 Digit Display
Power Supply Frequency 50.0
Power Supply Voltage, AC 230.0

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates related to digital timer or similar electronic goods

4

Financial statements demonstrating financial stability

5

EMD/Security deposit documents (if applicable)

6

Technical bid documents showing compliance with Digital Timer specifications

7

OEM authorizations or confirmations of service capabilities

8

Proof of established or planned service centre (within 30 days of award)

Frequently Asked Questions

How to bid for Rail Wheel Factory digital timer tender in Karnataka 2025

Bidders should present Goods-only supply bids with clear Digital Timer specifications, establish or prove functional service centres in Karnataka, and provide OEM warranty certificates. Ensure a 1-year warranty and toll-free support; submit GST, PAN, experience certificates, and financials. The process requires proof of service capability within 30 days of award.

What documents are required for Indian Railways digital timer bid 2025

Submit GST certificate, PAN, experience certificates for digital timer or similar devices, financial statements, EMD documents if applicable, technical compliance documents, OEM authorization, and proof of service centre or plan to establish within 30 days of award; warranty certificates to be provided at delivery.

What are the technical specifications for the digital timer in this tender

Key specs include Display Type, Key Protection, No. of Operational Modes, Type of Digit Display, and Power Supply with specified Frequency and Voltage (AC); ensure compliance with these attributes and provide measurement details in bid. Documentation should map each item to BOQ or tender terms.

What is the warranty period for the digital timer supply

Warranty is 1 year from final acceptance or after installation/completion testing if included; OEM warranty certificates must accompany delivery, and the seller should guarantee rectification of breakdowns during the warranty period with after-sales support capabilities.

How are service centres handled for this railways tender

Bidder must have a functional service centre in the consignee state or establish one within 30 days post-award; payment release is contingent on documentary evidence of the service centre and near-consignee locations to enable timely maintenance.

What are the payment terms and delivery expectations for this tender

The scope is Goods-only with delivery to consignee locations; payment terms are defined in ATC as per contract, with service support terms including toll-free lines and escalation; ensure timely installation/testing if included and compliance with warranty requirements.

What qualifications demonstrate eligibility for the railway digital timer bid

Eligibility requires prior supply of similar digital timer devices, financial stability evidenced by statements, GST/PAN compliance, and a plan or existing network of service centres; ensure OEM authorization and demonstrable after-sales capabilities within India.

Where can I find the escalation matrix and service support details

Escalation matrix and dedicated toll-free service numbers must be provided by the bidder in their bid; the matrix should include clear contact points for service, installation, and maintenance across all consignee locations.