Tender Overview
National Informatics Centre Services Incorporated (NICSI) seeks an Annual Maintenance Contract for Juniper Networks devices in North East Delhi, Delhi 110053. Scope covers Routing Engine, Switches, Routers under the version 2 maintenance framework. The opportunity references an estimated value but does not disclose a figure or EMD. A 25% quantity/duration variation is allowed before and after contract issuance. Bidders must provide a dedicated toll-free service line and an escalation matrix, with final acceptance conditioned on certificate uploads per the bid documents. Competitive bidding hinges on conforming to NICSI’s ATC requirements and proper PBG formalities. This procurement emphasizes robust after-sales support for critical Juniper networking gear and expects bidders to align with NICSI’s contract administration practices and bank account details for security deposits as part of the ePBG/PBG process. Unique elements include the explicit ATC compliance and the need to sign on company letterhead with competent authority and stamp. The procurement seeks reliable service continuity for government networking infrastructure in the Delhi region.
Technical Specifications & Requirements
- Product/Service: Annual Maintenance Contract for Juniper Networks equipment (Routing Engine, Switch, Routers)
- Scope indicators: Version 2 maintenance framework; 25% variation in quantity or duration allowed pre/post award
- Support channels: Dedicated toll-free telephone number for service support; Escalation Matrix of telephone numbers required
- Compliance: Bidders must upload all certificates/documents as specified; ATC and corrigendum adherence
- ATC specifics: Submit on letterhead signed by Competent Authority with company stamp; PBG must reference NICSI contract obligations
- Bank details for ePBG/PBG: Provided NICSI bank account information for deposits; not applicable to all bidders but indicates deposit process expectations
- PM clause: Preventive maintenance explicitly Not required for this contract
- BOQ: No items listed; focus is on maintenance services and compliance rather than hardware delivery
Terms, Conditions & Eligibility
- EMD/Deposit: Not disclosed in the data; bidders must follow ATC and Corrigendum requirements
- Experience/Turnover: Not specified; bidders must meet general NICSI eligibility by cert uploads and prior service capability
- Delivery/Service Window: No explicit delivery schedule provided beyond contract duration norms; variation clause allows adjustments up to 25%
- Payment Terms: Not specified in the excerpt; bidders should seek clarifications during bid submission
- Documents: Mandatory certificate uploads; OEM/authorizations likely required; GST/PAN and financials typically expected for NICSI tenders
- Penalties/Warranty: Not detailed; adherence to NICSI ATC and contract terms implied
- Compliance: All submissions must align with NICSI’s ATC, terms, and GeM contract prerequisites
