GEM

Uttar Pradesh Secretariat Administration Department EPABX System AMS Tender 2025 - EPABX Maintenance Service 10+ Years ISO/ATC

Posted

21 Oct 2025, 01:18 pm

Deadline

03 Nov 2025, 02:00 pm

EMD

₹44,000

Value

₹22,00,000

Location

LUCKNOW , UTTAR PRADESH

Progress

Issue21 Oct 2025, 01:18 pm
AwardPending
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Quantity

22

Bid Type

Two Packet Bid

Key Highlights

  • • EPABX System Annual Maintenance Service for UP Secretariat Administration Department
  • • Estimated contract value ₹2,200,000 with EMD ₹44,000
  • • ATC requires EPABX vintage of 10 years and above
  • • Option clause allows ±25% quantity or contract duration adjustments
  • • No BOQ items; AMS scope likely covers maintenance, swaps, and fault response
  • • Legacy EPABX compatibility emphasis; focus on long-term service capability
  • • Bid submission will likely require OEM authorizations and technical compliance certificates

Categories 1

EPBAX

Tender Overview

Uttar Pradesh Secretariat Administration Department seeks Annual Maintenance Service for EPABX System with an estimated value of ₹2,200,000 and EMD ₹44,000. Location details are not fully specified, but the procurement targets UP state government operations and EPABX maintenance across the Secretariat infrastructure. The contract permits limited quantity/duration adjustments up to 25%, both pre- and post-issuance, with bidder acceptance of revised terms. An explicit ATC dictates the EPABX system must have a vintage of 10 years and above, signaling compatibility with older, legacy exchanges and robust support requirements. No BOQ items are listed, suggesting a broad AMS scope rather than itemized spares. This tender emphasizes reliability, vendor capability for long-standing systems, and adherence to ATC-driven vintage criteria. This procurement is a targeted government maintenance service for a critical communications backbone.

Technical Specifications & Requirements

  • Category: Annual Maintenance Service for EPABX System
  • Estimated value: ₹2,200,000; EMD: ₹44,000
  • Vintage requirement: EPABX system must be 10 years and above (ATC)
  • BOQ: No items listed (not itemized) – AMS scope implied
  • Location: Uttar Pradesh (Secretariat Administration Department) – state-level maintenance
  • Deliverables scope: Compliance with legacy EPABX maintenance, core system uptime, and fault remediation within SLA windows
  • Standards/Compliance: ATC references and AVAILABILITY of vendor with EPABX AMS capability; IS/ISO standards not explicitly stated
  • Note: No technical specifications for hardware brands or model numbers are provided; bidders must rely on EPABX AMS experience and ATC vintage criterion

Terms, Conditions & Eligibility

  • EMD: ₹44,000 (Demand Draft/online as per tender terms)
  • Experience/Turnover: Not explicitly specified beyond AMS capability for EPABX with vintage systems
  • Delivery/Timeline: Not specified; AMS must start and operate as per contract terms once issued
  • Payment Terms: Not detailed in available data
  • Documents: GST certificate, PAN, experience certificates, financial statements, OEM authorizations likely required
  • ATC Clause: EPABX vintage must be 10 years and above; quantity/duration may adjust by up to 25% at contract issue and subsequently
  • Warranty/Penalties: Not specified in provided data; ATC may govern penalties via contract

Key Specifications

  • EPABX Annual Maintenance Service for legacy systems

  • Estimated value: ₹2,200,000; EMD: ₹44,000

  • EPABX vintage requirement: 10 years and above (ATC)

  • No itemized BOQ; broad AMS scope

  • Location: Uttar Pradesh Secretariat Administration Department

  • Acceptance of contract quantity/duration adjustments up to 25%

Terms & Conditions

  • EMD amount ₹44,000; payment terms not specified publicly

  • 25% quantity/duration flex allowed at contract issuance

  • ATC mandates EPABX vintage of 10+ years; legacy compatibility emphasized

Important Clauses

Payment Terms

Payment terms not fully detailed in available data; bidders should expect standard govt terms and await ATC for specifics

Delivery Schedule

Delivery/start of AMS contingent on contract issuance; no explicit timeline provided in data

Penalties/Liquidated Damages

Penalty clauses not described; ATC may define penalties tied to uptime and response SLAs once contract is issued

Bidder Eligibility

  • Proven experience in maintenance of EPABX systems, including older vintage exchanges

  • Financial capacity demonstrated via financial statements

  • GST and PAN compliance with authorization for OEM maintenance where required

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for EPABX maintenance of older systems

4

Financial statements / proof of financial capacity

5

EMD submission document (DD or online payment receipt)

6

Technical bid documents outlining AMS capability for EPABX systems

7

OEM authorization / vendor authorization for EPABX maintenance

8

Any ATC-specific compliance certificates referenced in tender terms

Frequently Asked Questions

How to bid for EPABX maintenance tender in Uttar Pradesh

Bidders should prepare GST registration, PAN, and financials, plus EM D₹44,000. Provide EPABX AMS experience, OEM authorizations, and technical compliance. The tender requires EPABX systems with a vintage of 10+ years and allows up to 25% quantity/duration changes at contract issuance.

What documents are required for EPABX AMS UP government bid

Required documents include GST certificate, PAN, experience certificates for EPABX maintenance, financial statements, EMD submission proof, technical bid showcasing AMS capability, and OEM authorizations. Ensure vendor complies with ATC vintage 10+ years criterion.

What are the EPABX specifications in this UP tender

No itemized BOQ is provided. The key specification is maintenance service for EPABX systems with a vintage of 10 years or more. Focus on uptime, fault response, and compatibility with legacy exchanges as per ATC terms.

What is the EMD amount for the UP EPABX tender

The bid security is ₹44,000. Submit via Demand Draft or online payment as per tender guidelines to demonstrate bid commitment and financial credibility for the Annual Maintenance Service of EPABX systems.

When does the EPABX maintenance contract start in UP

Exact start date is not specified; AMS typically begins upon contract issuance and acceptance. Bidders should be prepared to mobilize quickly after award and meet any SLA targets defined in the ATC.

What is the vintage requirement for EPABX systems in this bid

The ATC requires EPABX systems to be 10 years and above. Vendors must demonstrate capability to maintain legacy exchanges and provide compatible spare parts, support, and connectivity for older hardware.

What are the payment terms for UP EPABX maintenance contract

Payment terms are not detailed in the available data. Respondents should await final contract terms; typical govt AMS terms include milestone and performance-based payments along with service credits for uptime shortfalls.