GEM

CSIR DSIR Epabx System AMC Tender 2025 India - Customized AMC/CMC for Pre-owned Products, Quarterly & IRIS IVDX

Posted

17 Oct 2025, 06:29 pm

Deadline

27 Oct 2025, 07:00 pm

Value

₹1,94,580

Location

North Goa , GOA

Progress

Issue17 Oct 2025, 06:29 pm
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Categories 4

IRIS TECHNICAL SERVICES OTHER SERVICE EPBAX

Tender Overview

Council of Scientific and Industrial Research (CSIR), Department of Scientific and Industrial Research (DSIR), invites bids for Customized AMC/CMC for Pre-owned Epabx System; IRIS IVDX with quarterly maintenance. Estimated value of ₹194,580. Location: India (specific site not disclosed). Scope focuses on post-warranty maintenance for pre-owned telecom and diagnostic equipment, with a potential 25% adjustment in contract quantity or duration at contract issue and post-issuance. Key differentiator is the combination of Epabx and IRIS IVDX AMC in a single annual maintenance contract, including service support commitments. This tender emphasizes service availability and escalation handling as core deliverables.

Technical Specifications & Requirements

  • Product category: Customized AMC/CMC for Pre-owned Epabx System and IRIS IVDX devices
  • Contract type: Annual Maintenance, with quarterly service cadence
  • Quantity/duration flexibility: Up to 25% increase/decrease at contract issue; post-issuance adjustments capped at 25%
  • Service commitments: Dedicated toll-free support line and escalation matrix required from bidder or OEM
  • Documentation requirement: Upload of relevant certificates/documents as per ATC and Corrigendum; non-submission may lead to rejection
  • BoQ status: No items listed in the current BOQ
  • EMD/financials: Not clearly specified in provided data; bidders should assume compliance with standard CSIR terms for AMC tenders
  • Standards/Compliance: No explicit standards published; bidders should confirm IS/ISO equivalence as applicable for Epabx/IVDX maintenance
  • Delivery/response: Service support availability and response times to be defined in ATC

Terms, Conditions & Eligibility

  • EMD/Performance security: Not explicitly specified in data; verify as per CSIR terms in ATC
  • Delivery/response timeline: Dedicated toll-free numbers and escalation matrix required for service support
  • Documentation: Upload all required certificates and documents listed in Bid Document, ATC, Corrigendum
  • Warranty/AMC terms: Quarterly AMC terms; ensure capability to maintain pre-owned Epabx and IRIS IVDX systems
  • Contract adjustments: Accept 25% quantity/duration adjustments at issue; 25% cap post-issuance
  • Vendor capability: Must demonstrate service capability for Epabx and IRIS IVDX hardware/software systems
  • Penalties/SLAs: Not specified; verify SLAs and potential penalties in final ATC

Key Specifications

  • Product/service names: Customized AMC/CMC for Pre-owned Epabx System; IRIS IVDX

  • Estimated value: ₹194,580

  • Contract cadence: Quarterly maintenance

  • Delivery/response commitments: Dedicated toll-free service line; escalation matrix

  • BoQ: No items listed in current BOQ

  • Flexibility: 25% quantity/duration adjustment at contract issue and post-issuance

  • Standards: No explicit standard specified; confirm applicability (IS/ISO) with ATC

Terms & Conditions

  • Key Term 1: Up to 25% change in quantity or duration at contract issue and after issuance

  • Key Term 2: Dedicated toll-free service line and escalation matrix required

  • Key Term 3: Certificates and documents must be uploaded per ATC; non-submission risks rejection

Important Clauses

Payment Terms

Not explicitly stated in data; verify in ATC for AMC payments and milestones

Delivery Schedule

Quarterly maintenance cadence; service response times to be defined in ATC

Penalties/Liquidated Damages

Not specified; confirm SLAs, uptime guarantees, and LDs in final ATC

Bidder Eligibility

  • Experience in AMC/CMC for telecom and diagnostic equipment (Epabx/IRIS IVDX)

  • Financial capacity to support a ₹194,580 estimated contract value

  • Ability to provide dedicated toll-free service line and escalation matrix

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates showing similar AMC/CMC for telecom or diagnostic equipment

4

Financial statements for the last 2-3 years

5

EMD documents (if applicable per ATC)

6

Technical bid documents and compliance certificates

7

OEM authorization letters (if bidding as a channel partner)

8

Service support certificates and escalation matrix

9

Any certificates asked in ATC/Corrigendum

Frequently Asked Questions

How to bid for CSIR Epabx AMC in India 2025?

Bidders should submit the AMC/CMC proposal for pre-owned Epabx and IRIS IVDX, including service line details and escalation matrix. Ensure upload of GST, PAN, experience certificates, financials, and OEM authorizations as per ATC. Confirm 25% quantity/duration flexibility at issue and post-issuance in the final contract.

What documents are required for CSIR Epabx maintenance tender?

Prepare GST certificate, PAN card, last 3 years financial statements, prior AMC/CMC experience certificates for telecom/diagnostic equipment, OEM authorization, service support certificates, and escalation matrix. Upload all documents aligned with ATC and Corrigendum to avoid rejection.

What are the delivery terms for quarterly Epabx AMC in CSIR?

The contract specifies quarterly maintenance cadence with dedicated toll-free service support. Final delivery timelines and response SLA will be detailed in the ATC; bidders must provide a robust support structure, including escalation contact points and guaranteed response times.

What is the 25% quantity/duration clause in CSIR tender?

The buyer allows up to a 25% increase or decrease in contract quantity or duration at the time of issue, and the same limit applies post-issuance. Bidder must confirm acceptance of revised scope without objection if triggered.

What are the key eligibility criteria for CSIR Epabx AMC?

Eligibility includes prior AMC/CMC experience on Epabx or IRIS IVDX systems, adequate financial capability, ability to provide dedicated support line, and compliance with certificates required in ATC and Corrigendum.

How is the estimated value ₹194,580 relevant to bidding?

The estimated value indicates the contract scope and budget for AMC/CMC of pre-owned Epabx and IRIS IVDX systems. Bidders should tailor pricing, ensure margin adequacy, and demonstrate cost-effective maintenance plans within this budget.

What standards or certifications are needed for this CSIR AMC tender?

No explicit standards are listed in the data; bidders should verify IS/ISO alignment in ATC. Ensure compliance with any OEM certifications and provide necessary service qualifications and warranty terms in the bid submission.

When will CSIR publish final ATC terms for Epabx AMC?

Final ATC terms, including SLAs, penalties, and payment milestones, will be published alongside the bid documents. Bidders should monitor the ATC for definitive service levels, escalation paths, and compliance requirements.