Tender Overview
The procurement entity is the Indian Army, Department Of Military Affairs located in Indore, Madhya Pradesh 452001. The tender covers a range of hardware items including Magnetic PCB Holder Four Legs, Expendable Book Shelf, Magnetic Tray Round, Magnetic Tray Rectangle Two/Three Magnets, Component Organiser, and DC Foam/Box Cutter. Bid documents require corporate compliance and product certifications; the BOQ shows no itemized quantities. The scope emphasizes post‑sale support and conformity to quality standards, with a focus on installation, training, and maintenance services at consignee locations. A unique aspect is the mandatory quality ecosystem around service support, escalation, and OEM guarantees, alongside ISO 9001 certification expectations. This tender is issued through government channels and targets security equipment sub‑categories, requiring strict adherence to statutory and product‑specific norms.
Technical Specifications & Requirements
- Product category includes: Magnetic PCB Holder, magnetic trays (round/rectangle), component organiser, and DC foam/box cutter.
- Required certifications: ISO 9001; BIS licence; type test certificates and other product certificates as specified.
- Warranty/after‑sales: 1 year warranty from final acceptance or after installation; OEM warranty certificates must be provided at delivery; service network must have installation, commissioning, and maintenance staff in India.
- Service & support: dedicated/toll‑free service number; escalation matrix for service support.
- Documentation: bid must include PAN, GSTIN, cancelled cheque, EFT mandate; undertake non‑liquidation status; upload relevant ISO/BIS certificates with bid.
- Installation/Training: seller to provide installation, commissioning and training as part of scope; service centers to be listed near consignee locations.
Terms, Conditions & Eligibility
- EMD/financials: EMD amount not disclosed; bidders must state financial standing and avoid liquidation/bankruptcy.
- Documentation: PAN card, GSTIN, cancelled cheque, EFT mandate; OEM authorizations if required.
- Warranty: 1 year; after‑sales support with escalation matrix and service center network; installation/commissioning included where applicable.
- Compliance: ISO 9001 and BIS/type tests; submit all prescribed certificates with the bid; dedicated service contact for ongoing support.
