GEM

Bhabha Atomic Research Centre Reception, Housekeeping, Catering & Canteen Services Tender Visakhapatnam Andhra Pradesh 2025

Posted

24 Oct 2025, 10:33 am

Deadline

14 Nov 2025, 03:00 pm

EMD

₹2,74,208

Value

₹1,16,19,000

Location

VISAKHAPATNAM , ANDHRA PRADESH

Progress

Issue24 Oct 2025, 10:33 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 1

SERVICES

Tender Overview

Bhabha Atomic Research Centre invites bids for Reception, Housekeeping, Catering and Canteen Services at its Visakhapatnam, Andhra Pradesh facility. Estimated contract value is ₹11,619,000 with an EMD of ₹274,208. The scope covers on-site hospitality and facility management services, with the contract potentially flexible by ±25% in quantity or duration at bid/issue stage, requiring a local service provider presence within the state and a dedicated toll-free support line. This procurement emphasizes reliable service delivery, responsive escalation, and a formal service-support framework, without published BOQ items.

Technical Specifications & Requirements

  • No formal technical specifications are published in the BOQ. The procurement focuses on service delivery capabilities for reception, housekeeping, catering and canteen operations.
  • Ensure an office of service provider in the consignee state and submit documentary evidence.
  • Provide dedicated toll-free telephone support and an escalation matrix for service issues.
  • Compliance with Buyer Added Terms: quantity/duration flexibility up to 25% before/after contract issue, and acceptance of revised scope.
  • Prepare to demonstrate capability to manage multi-discipline facility services, including staffing, hygiene, food safety, and customer service standards.

Terms, Conditions & Eligibility

  • EMD: ₹274,208.
  • Contract flex: quantity/duration may be adjusted by up to 25% at contract issuance and up to 25% thereafter.
  • Service provider must have an office in the state of the consignee.
  • Provide dedicated toll-free service support and an escalation matrix.
  • Upload all required certificates/documents as per BID(CL) terms and ATC/Corrigendum.
  • Ensure compliance with all buyer terms for eligibility and performance monitoring.

Key Specifications

  • Product/Service: Reception, Housekeeping, Catering and Canteen Services

  • Estimated Value: ₹11,619,000

  • EMD: ₹274,208

  • Delivery/Availability: On-site facility management at Visakhapatnam, Andhra Pradesh

  • Standards/Certifications: Not specified in BOQ; bidders to provide standard service certifications as applicable

  • Contract Flexibility: ±25% quantity or duration before/after contract issuance

  • Support Requirements: Dedicated toll-free number and escalation matrix

Terms & Conditions

  • EMD of ₹274,208 required with bid submission

  • Office of Service Provider must be located in Andhra Pradesh

  • Contract quantity/duration can vary up to 25% with bidder acceptance

Important Clauses

Payment Terms

Not specified in provided data; bidders should assume standard government procurement terms and seek clarification during bid submission.

Delivery Schedule

On-site service delivery at BARC Visakhapatnam; timelines to be defined in contract after award.

Penalties/Liquidated Damages

Not specified; bidders should review contract terms for LD/penalties and propose acceptable performance bonds if required.

Bidder Eligibility

  • Must have an established service office within Andhra Pradesh

  • Experience in managing reception, housekeeping, catering and canteen services

  • Financial stability evidenced by recent financial statements

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar hospitality/housekeeping contracts

4

Financial statements demonstrating stability

5

EMD payment proof (DD/online transfer) of ₹274,208

6

Technical bid documents and compliance certificates

7

OEM authorizations (if applicable) and service capability proof

8

Office address proof in the state of Visakhapatnam/Andhra Pradesh

9

Escalation matrix and dedicated toll-free service number evidence

Frequently Asked Questions

How to bid for reception and catering services tender in Visakhapatnam?

Bidders should prepare an EMD of ₹274,208, provide GST and PAN, show experience in similar projects, and submit certificates as per ATC. Ensure office in Andhra Pradesh, include toll-free service numbers, and comply with ±25% contract flex before issue and at award.

What documents are required for BARC Visakhapatnam hospitality contract?

Submit GST certificate, PAN, last 3 years financials, experience certificates for relevant services, EMD proof, technical bid, OEM authorizations if any, address proof of local office, and escalation matrix for service support.

What is the EMD amount for the BARC services tender in Visakhapatnam?

The EMD is ₹274,208. Payable via online transfer or Demand Draft as per tender guidelines; include payment proof with the bid and ensure it is valid through the bid submission deadline.

Are there quantity or duration flexibilities in the Visakhapatnam tender?

Yes, contract quantity or duration may be adjusted by up to 25% at bid issue and post-issuance, with bidders required to accept revised scope and renewals if applicable.

What support requirements must bidders provide for service continuity?

Bidders must have a dedicated toll-free telephone line and an escalation matrix indicating contact numbers for timely issue resolution; document these in the submission.

What is the location and primary service category for this tender?

The tender is in Visakhapatnam, Andhra Pradesh for Reception, Housekeeping, Catering and Canteen Services at the BARC facility, requiring on-site facility management capabilities.

What are the key eligibility criteria for the Visakhapatnam hospitality bid?

Eligibility includes an Andhra Pradesh office, relevant service experience, verifiable financial statements, and compliance with all bid documents, certificates and escalation requirements to ensure uninterrupted service delivery.

What are the terms on escalation and service support in this tender?

Bidders must provide an escalation matrix with multiple contact points and a dedicated toll-free support line to resolve service issues promptly, as part of the contractual obligations.

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