GEM

Central Board of Indirect Taxes and Customs AMS Tender Desktops Laptops Peripherals Hyderabad Telangana 2025

Posted

27 Oct 2025, 04:20 pm

Deadline

06 Nov 2025, 03:00 pm

Value

₹8,00,000

Location

HYDERABAD , TELANGANA

Progress

Issue27 Oct 2025, 04:20 pm
AwardPending
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Quantity

270

Bid Type

Two Packet Bid

Key Highlights

  • • Local service presence requirement: Telangana-based service office with documentary evidence
  • • Dedicated toll-free service support number mandatory for bidders/OEM
  • • Contract quantity/duration may be adjusted by up to 25% before/after issue
  • • Employer payment practice: service provider salaries paid upfront with statutory compliance
  • • Past experience evidence accepted via multiple document types (contracts, invoices, client certificates)
  • • No BOQ items; procurement covers HP desktops, laptops, printers, and scanners for CBEC Hyderabad
  • • Strict certificate/document submission required; non-submission leads to rejection

Categories 1

SCANNER

Tender Overview

Organization: Central Board of Indirect Taxes and Customs (CBEC) under the Department of Revenue, procuring Annual Maintenance Service for Desktops, Laptops, Peripherals, HP printers, and scanners in Hyderabad, Telangana. Estimated value: ₹8,00,000 with potential quantity/duration adjustments up to 25%. Scope centers on on-site maintenance and support for office ICT assets across the state. Unique clauses include mandatory local service presence, dedicated service hotline, and strict compliance with submission of certificates. This procurement targets stable, NOS-compliant hardware upkeep for uninterrupted government operations.

Technical Specifications & Requirements

  • Service coverage: Desktops, Laptops, All-in-One PCs, HP printers (Monochrome Laser, Composite Cartridge), and HP scanners
  • Key requirements: Dedicated toll-free support number; service provider must have an office in Telangana; salary/wages for deployed staff to be paid by the service provider first with statutory documentation
  • Experience evidence: Past project proof acceptable via contract copies, client execution certificates, invoices with self-certification, or third-party release notes
  • Documentation: Upload of required certificates/documents in line with ATC; compliance with supplier terms is mandatory
  • Delivery/response: On-site service within the state; timely service responses are implied by tender terms and service commitments

Terms, Conditions & Eligibility

  • 25% quantity/duration variation allowed pre-issuance and post-issuance of contract
  • EMD/financial standing: bidder must not be under liquidation or bankruptcy; must upload a related undertaking
  • Sub-contracting: requires prior written consent from CBEC; joint liability remains with the principal contractor
  • Workplace/local presence: service office must be located in Telangana; documentary evidence required
  • Payment terms: salaries for deployed staff paid by service provider; payment claims to CBEC accompanied by statutory documents (PF, ESIC, bank statements)
  • Past experience proofs: contracts, execution certificates, or equivalent documents accepted

Key Specifications

  • Product/service names: Desktops, Laptops, All-in-One PCs, HP printers (Monochrome Laser, Composite Cartridge), HP scanners

  • Estimated value: ₹8,00,000

  • Delivery/response: On-site maintenance within Telangana

  • Experience: Prior ICT maintenance contracts with government or large enterprises

  • Certification: Upload required certificates and ATC-compliant documents

Terms & Conditions

  • 25% contract quantity/duration adjustment allowed

  • Service office must be located in Telangana with documentary evidence

  • Dedicated toll-free service/support must be available

  • Salaries of deployed staff paid by bidder with statutory documentation

Important Clauses

Payment Terms

Service provider salary payments to staff must be made upfront with submission of PF, ESIC and related bank statements; payments to be claimed from CBEC under agreed terms.

Delivery Schedule

On-site maintenance and response expectations within Telangana; contract allows up to 25% variation in quantity/duration.

Penalties/Liquidated Damages

Not explicitly stated; implied reliance on service level commitments and timely delivery in ATC/contract terms.

Bidder Eligibility

  • Not under liquidation, bankruptcy, or court receivership

  • Telangana-based service office established with documentary proof

  • Dedicated toll-free service line and capable to support HP desktops, laptops, printers, and scanners

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Required Documents

1

GST registration certificate

2

Permanent PAN card copy

3

Experience certificates and client execution certificates

4

Contract copies and invoices with self-certification for past work

5

Financial statements or solvency proof

6

OEM authorization/partnership documents (if applicable)

7

Statutory compliance documents (PF, ESIC) as applicable

8

Proof of Telangana-based service office (address documents)

Frequently Asked Questions

How to bid for CBEC maintenance tender in Hyderabad Telangana 2025

Bidders must submit GST, PAN, experience certificates, financials, EMD if specified, and OEM authorizations. Provide contract copies or execution certificates as past proof. Ensure Telangana service office presence and dedicated toll-free support. Comply with 25% quantity/duration flexibility and submit all ATC documents.

What documents are required for CBEC AMS tender in Hyderabad

Required documents include GST registration, PAN card, company financial statements, experience certificates, contract copies or client certificates, EMD documents (if applicable), PF/ESIC compliance proof, and Telangana office proof. Ensure OEM authorizations and service capabilities for HP desktops, laptops, printers, scanners.

What are the delivery terms for CBEC Hyderabad maintenance bid 2025

Delivery/onsite maintenance is Telangana-bound; service availability must be continuous with a dedicated toll-free line. The contract allows a 25% variation in quantity/duration; ensure response times align with CBEC expectations and ATC terms.

What is the eligibility criteria for CBEC procurement in Telangana

Eligibility includes a non-liquidation status, a Telangana-based service office with documentary evidence, ability to pay staff salaries upfront with statutory filings, and past experience proven via contracts or execution certificates. Provide complete supplier qualifications and references.

Which devices are covered under the CBEC maintenance contract

The scope covers Desktops, Laptops, All-in-One PCs, HP Monochrome Laser Printers, HP Composite Cartridge systems, and HP Scanners. Ensure service capabilities across the listed HP device categories and submit relevant OEM authorizations.

What are the payment terms for CBEC service contract Hyderabad

Bidder salaries for deployed staff must be paid upfront with PF/ESIC documentation; CBEC will process payments on submission of statutory documents and service delivery evidence. Follow included terms in the ATC for invoicing and acceptance testing.

How to demonstrate past experience for Hyderabad AMS tender

Submit one of: contract copy with invoices and bidder self-certification of execution, client execution certificate with contract value, or third-party inspection notes. Evidence must clearly show scope, value, and successful delivery in ICT maintenance.

What are the crucial compliance requirements for the Telangana bid

Ensure all certificates and documents requested in the ATC are uploaded; maintain Telangana service office proof; provide dedicated support contact; confirm non-liability in assignment/sub-contract without CBEC written consent; and adhere to 25% variation terms.