GEM

Western Railway Data Entry Outsourcing Tender Ratlam Ujjain 2025 Data Entry Operator CMS Operator 2 Years

Posted

30 Oct 2025, 08:52 pm

Deadline

24 Nov 2025, 03:00 pm

EMD

₹1,63,940

Value

₹81,96,583

Location

RATLAM , MADHYA PRADESH

Progress

Issue30 Oct 2025, 08:52 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Vendor must provide FDR-based EMD option with pledge details and back-end endorsement
  • • Two-year service window (730 days) for 24x7 data entry and CMS operations at Ratlam & Ujjain
  • • Must have completed at least one similar railway/public sector data entry contract worth ≥ 35% of advertised value in last 3 years
  • • Eligibility excludes private individuals; certificate validity through public/PSU corporate head office may be considered
  • • Management of Walkie-Talkie (VHF) sets, spare batteries, detonator handling, and Fog Safe Device integration
  • • Contract quantity/duration can be increased up to 25% at bid issue and post-issuance

Tender Overview

Western Railway invites bids for outsourcing of Data Entry Operator cum CMS Operator round the clock at integrated crew lobbies in Ratl am and Ujjain, including management of Walkie-Talkie sets, spare batteries, and detonator handling for Loco Pilots and Train Managers. The service window spans 730 days (2 years) with an estimated contract value around ₹81,96,583.13 and an EMD of ₹1,63,940. The scope encompasses continuous data entry support, CMS operations, and equipment handling at two railway crew lobbies. A 25% bid quantity/duration variation is permitted at contract issue and post-issuance. The procurement is conducted under GeM custom bid terms for railway outsourcing services, with FDR-based EMD submission options and a two-year commitment from award.

Technical Specifications & Requirements

  • Service type: Outsourcing of data entry operator cum CMS operator (round the clock)
  • Locations: Integrated Crew Lobby Ratlam & Ujjain, Madhya Pradesh
  • Equipment management: Walkie-Talkie (VHF) sets, spare batteries, detonator handling for Loco Pilots/Train Managers; Fog Safe Device (FSD) for Loco Pilot mentioned
  • Contract duration: 730 days; potential quantity/duration adjustment up to 25% at bid issue and post-issue
  • Eligibility threshold: Completed 1 similar single service contract in last 3 financial years + current year, value ≥ 35% of advertised bid value
  • Experience validation: Private individual experience not accepted; public sector/private company/Trust with turnover ≥ ₹500 crore may validate through head office certificate
  • EMD/Performance: ₹163,940; EMD can be in the form of fixed deposit receipt (FDR) pledged to Sr.DFM Western Railway Ratlam; bid submission requires scanned FDR proof and hardcopy delivery within 5 days of bid end/open
  • Payment/CLP specifics: ATC mentions standard GCC terms; no explicit payment schedule stated in available data

Terms, Conditions & Eligibility

  • EMD requirement: ₹163,940; can be submitted as FDR with pledge language and endorsement on back; delivery of hardcopy within 5 days of bid end date
  • Experience criterion: Last 3 financial years and current year: one similar single service contract for at least 35% of advertised bid value; third-party private certifications not accepted for eligibility
  • Contract variation: Quantity/duration can adjust up to 25%; bidders must honor revised scope
  • Walkie-Talkie & FSD management: Includes handling of VHF sets, spare batteries, detonators and Fog Safe Device; ensure trained staff for Loco Pilot/Train Manager safety
  • Delivery/response: Not explicitly defined in data; bidders should seek clarity on deployment schedules and shift coverage for 24x7 operation
  • Documentation: GST registration, PAN, experience certificates, financial statements, EMD submission, technical bid compliance; OEM authorizations not indicated for this service
  • Duration: Two-year term with potential extensions as per GCC terms; ensure compliance with railway safety and data entry accuracy standards

Key Specifications

    • Service type: outsourcing of data entry operator cum CMS operator
    • Locations: Ratlam, Ujjain (Integrated Crew Lobby)
    • Equipment management: Walkie-Talkie (VHF), spare batteries, detonator handling, Fog Safe Device
    • Contract duration: 730 days with 25% variation allowed
    • EMD: ₹163,940; EMD via FDR permitted with pledge conditions

Terms & Conditions

  • EMD submission via FDR with pledge endorsement and hardcopy delivery within 5 days

  • Minimum eligibility requires one similar contract worth at least 35% of bid value

  • 2-year contract term with 25% quantity/duration flexibility

Important Clauses

Payment Terms

Not explicitly detailed in provided data; standard GCC terms apply per Railway procurement; bidders should seek explicit payment schedule during bid clarification

Delivery Schedule

Round-the-clock CMS operation at two lobbies; no explicit start date provided in data; bidders to confirm deployment timelines during bidding

Penalties/Liquidated Damages

Not specified in the available terms; bidders should verify LD/penalty framework in GCC or tender documents during bid submission

Bidder Eligibility

  • Must have completed a similar single service contract for data entry/CMS in last 3 financial years and current year

  • Contract value of similar work must be at least 35% of advertised bid value

  • Private individuals cannot submit experience certificates; qualification via public/PSU corporate entities accepted

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Required Documents

1

GST registration

2

Permanent Account Number (PAN) card

3

Experience certificates for similar data entry / CMS operator contracts

4

Financial statements (last 3 years and current year)

5

EMD submission document (FDR if chosen) with pledge endorsement

6

Technical bid documents demonstrating capability for 24x7 operation

7

OEM authorizations only if applicable

8

Proof of turnover, especially if relying on a large corporate group

Frequently Asked Questions

How to bid for data entry outsourcing tender in Ratlam Ujjain?

Bidders must meet eligibility: one similar contract ≥ 35% of bid value in last 3 years, current year; submit EMD ₹163,940 via FDR with pledge endorsement; provide GST, PAN, financials, and technical bid; 2-year term with 25% variation allowed. Include CMS/Walkie-Talkie management experience.

What documents are required for Western Railway data entry bid 2025?

Submit GST registration, PAN, experience certificates for similar data entry contracts, financial statements, EMD proof (FDR acceptable), technical bid, and any OEM authorizations if applicable; private individuals’ certificates not accepted; turnover proof for large entities may be required.

What are the technical expectations for Walkie-Talkie management in this tender?

Contract includes management of VHF walkie-talkie sets, spare batteries, and detonator handling for Loco Pilots/Train Managers; ensure staff trained for safety, 24x7 CMS support, and Fog Safe Device involvement as specified by railway terms.

When does the 25% contract variation apply in this Railways tender?

Variation up to 25% of contract quantity or duration is allowed at the time of contract issue and can be adjusted post-issuance; bidders must accept revised scope and adjust resources accordingly.

What is the estimated value and EMD for the Western Railway data entry contract?

Estimated value is ₹81,96,583.13; EMD amount is ₹1,63,940; EMD can be submitted via Fixed Deposit Receipt pledged to Sr.DFM Western Railway Ratlam with endorsement, plus scanned proof and hardcopy delivery as required.

What is the contract duration and extension provision for this bid?

The contract runs for 730 days (2 years); extensions are governed by GCC terms and 25% variation rules; bidders should plan staffing for sustained 24x7 operations throughout the term.

How to demonstrate eligibility without private individual experience certificates?

Provide experience certificates from public sector or private companies with annual turnover ≥ ₹500 crore, issued from Head Office and signed by authorized official; ensure contract scope matches ‘similar work’ data entry for railways/public sector.

What standards or safety requirements affect this data entry service tender?

While IS/ISO standards aren’t specified, ensure compliance with railway safety practices, data accuracy, 24x7 CMS operations, and proper handling of VHF equipment and Fog Safe Device procedures as per departmental guidelines.