Tender Overview
The Directorate Of ISM And Homeopathy (Health And Family Welfare Department, Delhi) issues a security manpower service tender for unarmed security guards. Estimated value is ₹4,764,077 with an EMD of ₹238,200. The contract contemplates flexible quantity/duration adjustments up to 25% and requires the service provider to maintain a local Delhi office. Unique terms include mandatory workmen compensation, safety provisions for high-voltage environments, and a dedicated/OEM service support plan. Bidders must demonstrate a local support presence and provide documented evidence for service escalation, with a clear path for hardcopy EMD submission within five days of bid end/opening. bidders should note MSE purchase preference rules.
Key differentiators include state-specific service availability, mandatory safety compliance, and a structured escalation matrix to ensure timely support. Tender in Delhi emphasizes local deployment and ongoing maintenance readiness.
Technical Specifications & Requirements
Even though no itemized BOQ is provided, the tender highlights crucial service-oriented requirements:
- EMD submission options: Demand Draft payable to Director, Dte. Of AYUSH, Govt of NCT Delhi, or Fixed Deposit Receipt in the bidder’s name with clear withdrawal conditions; scanned proof and hardcopy delivery within 5 days.
- Service availability: An office of the service provider must be located in the consignee’s state (Delhi). Documentation to prove presence is required.
- Support infrastructure: Dedicated toll-free number and an Escalation Matrix for service support must be provided by the bidder/OEM.
- Purchase preference: MSEs eligible for purchase priority; if availing, bidders must be the manufacturer or service provider with relevant documentary evidence.
- Security and safety: Provisions for workmen compensation, insurance, public liability, and safety measures for Extra High Voltage environments are mandatory.
- Delivery/response expectations: While not numerically specified, the terms imply timely deployment and ongoing support compliance.
- Standards/Compliance: Specific standards aren’t listed; bidders should reference general safety and service-availability compliance as applicable to security manpower services.
Terms, Conditions & Eligibility
- EMD: ₹238,200 via Demand Draft or Fixed Deposit Receipt with same-day scanned proof and five-day hardcopy delivery.
- Experience/Presence: Service provider must have a Delhi-based office and ability to provide ongoing service support; escalation matrix must be furnished.
- Delivery/Support Terms: 25% quantity/duration flex at contract issue and 25% allowed variation post-issue; adherence to safety and insurance requirements is mandatory.
- Payment Terms: Not explicitly stated in the data; bidders should anticipate standard government payment cycles following acceptance and verification.
- Documents: GST, PAN, experience certificates, financial statements, EM D/FDR proof, OEM authorizations, and service support details to be submitted as part of bid documentation.
- Warranty/Penalties: Not specified in data; bidders should plan for typical service penalties as per general procurement norms.
