GEM

Directorate General Of Quality Assurance Photocopier Maintenance Tender South Delhi 2025 ISI & ISO Standards

Posted

30 Oct 2025, 03:34 pm

Deadline

10 Nov 2025, 04:00 pm

Value

₹2,50,000

Location

SOUTH DELHI , DELHI

Progress

Issue30 Oct 2025, 03:34 pm
AwardPending
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Quantity

15000

Bid Type

Two Packet Bid

Tender Overview

The Directorate General Of Quality Assurance (DGQA), under the Department of Defence Production, invites bids for full service and maintenance contracts of photocopier machines (Multifunction Machines MFM; Xerox; OEM Authorized Service Provider). Estimated value is ₹250,000 with delivery and commissioning at the Naval DGQA office in New Delhi. The contract scope centers on service and maintenance, with buyer-supplied paper and toner, and OEM-authorized service provisions. A key differentiator is the requirement for an office of the service provider within the consignee state and non-obsolescence with a minimum one-year residual market life. This procurement targets reliable, warranty-backed MFM support for DGQA operations.

Technical Specifications & Requirements

  • Product category: Photocopier/Multifunction Machine service and maintenance (OEM authorized)
  • Delivery/installation: At DIRECTORATE OF QUALITY ASSURANCE NAVAL, NEW DELHI; commissioning included if covered
  • Service scope: Full service and maintenance, which may include parts, labour, and periodic servicing aligned to OEM guidance
  • Standards and certifications: OEM authorization required; documentation proving service capability and past performance; ensure non-obsolescence (minimum 1 year remaining market life)
  • Eligibility: Service provider office must be located in the consignee state; past project experience evidence acceptable via contracts, invoices, or client certificates
  • EM& ensure compliance with terms: 25% quantity/duration adjustment allowed; no assignment or subcontracting without prior written consent

Terms, Conditions & Eligibility

  • EMD: Not explicitly specified; bidders must meet bidder financial standing criteria and provide an undertaking that they are not under liquidation or bankruptcy
  • Experience: Proof of past service/supply with contract value via contract copy, invoices, client execution certificate, or third-party notes
  • Delivery: On-site installation and commissioning at the specified New Delhi address
  • Payment: Terms not explicitly stated; ensure compliance with standard government procurement payment practices
  • Documents: Upload certificates, OEM authorizations, GST PAN, past experience proofs, and other bid documents as per bid ATC/ATC attachments
  • Warranty/Penalties: Include standard OEM warranty and performance commitments; penalties or LD terms not detailed in provided data

Key Specifications

  • Product/service: Photocopier/Multifunction Machine maintenance and service

  • Estimated value: ₹250,000

  • Delivery location: DGQA Naval Directorate, West Block-5, IInd Floor, RK Puram, New Delhi-110066

  • Eligibility: Service provider office located in the consignee state; non-obsolescence with minimum 1 year life

  • Documentation: OEM authorization and past experience proofs accepted via multiple formats

  • Contract flexibility: 25% adjustment in quantity or duration at issue and post-issuance

Terms & Conditions

  • EMD not explicitly prescribed; verify bid ATC for security requirements

  • Office must be located in the consignee state; documentary evidence required

  • Past experience proofs acceptable via contracts, invoices, and client certificates

  • No assignment or subcontracting without prior written consent

Important Clauses

Payment Terms

Not explicitly stated; bidders should align with standard government payment practices and ensure OEM-compliant maintenance invoicing

Delivery Schedule

Delivery and installation at DGQA Naval New Delhi address; commissioning if in scope

Penalties/Liquidated Damages

Not detailed; expect standard LDs per procurement norms; verify in ATC

Bidder Eligibility

  • Service provider must have a valid OEM authorization for photocopier/MFM maintenance

  • Office location must be in the consignee state (Delhi)

  • No liquidation, receivership, or bankruptcy; provide undertaking

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Past experience proofs (contract copies and invoices or execution certificates)

4

OEM authorization certificates for service provider status

5

Financial statements or undertaking of financial standing

6

Bid security/EMD documentation (if applicable per ATC)

7

Technical bid documents and any ATC/Corrigendum attachments

8

Certificate of non-liquidation/non-bankruptcy

Frequently Asked Questions

How to bid for DGQA photocopier maintenance tender in Delhi 2025?

Bidders must submit GST, PAN, OEM authorization, and past experience proofs while meeting financial standing. Ensure service capability for OEM-specified MFMs and provide installation at DGQA Naval New Delhi. The ATC requires office presence in the consignee state and documentation proving non-obsolescence with at least one year residual market life.

What documents are required for the Delhi DGQA service tender 2025?

Submit GST certificate, PAN card, past contract copies and client certificates, OEM authorization for service, financial documents, and technical bid. Include any ATC attachments and proof of non-liquidation. Ensure the past experience proofs align with service delivery of photocopier maintenance.

What are the delivery and installation requirements for this tender?

Delivery and on-site installation must occur at the DGQA Naval, West Block-5, Second Floor, Sector-1, RK Puram, New Delhi-110066. Commissioning is included if covered in the scope. The service provider must maintain the equipment as per OEM standards after installation.

What are the eligibility criteria for service providers in this DGQA bid?

Eligibility requires OEM service authorization for photocopiers/MFM, Delhi-based service office, non-bankruptcy status, and evidence of past similar work via contracts or execution certifications. The bid allows 25% quantity/duration adjustment at issue and post-issuance.

What are the likely payment terms for this DGQA maintenance contract?

Payment terms are not explicitly stated; bidders should assume standard government norms with milestone-based invoicing and timely payment post-delivery. Ensure OEM-compliant invoices match the service scope and installation milestones at DGQA Naval New Delhi.

What standards or certifications are required for photocopier maintenance bids?

Bidders must provide OEM authorization certificates and demonstrate non-obsolescence with a minimum one-year market life. While specific standards aren’t listed, ensure alignment with OEM maintenance guidelines and provide documentation proving capability to service MFMs.

How can bidders demonstrate past experience for this tender in Delhi?

Provide contract copies with invoices and client self-certifications, execution certificates, or third-party inspection notes. The proof must show successful service of photocopier maintenance for similar equipment and contracts with comparable value.

What is the contract scope for service and maintenance in this tender?

Scope includes full service and maintenance of photocopier MFMs, with buyer-supplied paper and toner handled by the service provider. The OEM authorization ensures proper parts, labor, and periodic servicing as per manufacturer guidelines.