GEM

Central Railway Annual Maintenance Service Tender for Desktops, Laptops & Peripherals 2025

Posted

17 Oct 2025, 08:11 pm

Deadline

07 Nov 2025, 09:00 pm

EMD

₹17,630

Value

₹8,81,283

Location

MUMBAI , MAHARASHTRA

Progress

Issue17 Oct 2025, 08:11 pm
AwardPending
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Quantity

383

Bid Type

Single Packet Bid

Categories 1

DOT METRIX PRINTERS

Tender Overview

Central Railway, part of Indian Railways, invites bids for Annual Maintenance Service covering Desktops, Laptops and Peripherals and a Dot Matrix Printer High Range Speed under TVS Electronics. The project carries an estimated value of ₹881,283 with an EMD of ₹17,630. Scope includes maintenance services across multiple railway locations under an ATC framework. A 25% bid quantity/duration variation is allowed before and after contract issuance, binding bidders to accept revised terms. The BOQ shows no items currently listed, indicating a broad service envelope and potential for multi-site deployment. This tender emphasizes reliable AMS capabilities, timely response, and vendor flexibility within Indian Railways procurement practices.

Technical Specifications & Requirements

  • Product/Service: Annual Maintenance Service for Desktops, Laptops and Peripherals plus Dot Matrix Printer High Range Speed equipment; TVS Electronics as a provider reference.
  • Estimated value: ₹881,283, with EMD of ₹17,630 required for bid submission.
  • ATC: Buyer uploaded ATC document governing terms and technical compliance.
  • Contract flexibility: Quantity or duration may be adjusted up to 25% at tender issue and post-issuance, obligating bidders to accommodate revisions.
  • BOQ status: No items listed in the current BOQ; implies broad service scope and potential multi-location rollout.
  • Inclusions: Maintenance, service response, and likely spares/onsite support across desktops, laptops, printers and peripherals as per ATC.
  • Compliance cues: Tender is governed by Central Railway/IR procurement norms; bidders should anticipate standard AMS deliverables and performance expectations.

Terms, Conditions & Eligibility

  • EMD amount: ₹17,630 payable as per tender terms.
  • Variation clause: Up to 25% change in quantity or contract duration allowed before/after contract issuance; bidders must accept revisions.
  • ATC reference: Document uploaded by buyer; bidders must review for exact technical and eligibility criteria.
  • BOQ note: Total items listed as 0, signaling a flexible, service-oriented procurement rather than a fixed-quantity purchase.
  • Bidder obligation: Compliance with Indian Railways procurement practices, AMS performance standards, and any OEM-specific requirements in the ATC.
  • Response readiness: Prepare for multi-location AMS deployment and potential escalation management under Central Railway norms.

Key Specifications

    • Service category: Annual Maintenance Service for Desktops, Laptops and Peripherals and Dot Matrix Printer High Range Speed
    • Equipment reference: TVS Electronics equipment line
    • Estimated contract value: ₹881,283
    • EMD: ₹17,630
    • Variation tolerance: 25% of contract quantity/duration
    • Documentation: ATC document uploaded by buyer for compliance

Terms & Conditions

  • EMD of ₹17,630 must accompany bid as specified

  • Quantity/duration may vary up to 25% pre/post contract

  • Review ATC document for technical and eligibility criteria

Important Clauses

Payment Terms

EMD to be submitted as per tender; actual payment terms to be defined in ATC

Delivery Schedule

AMS services to be delivered across multiple railway locations under Central Railway norms; exact schedule to be specified in ATC

Penalties/Liquidated Damages

LD provisions to be defined in ATC; bidders should await detailed terms in the uploaded ATC document

Bidder Eligibility

  • Experience in providing annual maintenance for desktops, laptops, and peripheral devices

  • Demonstrated ability to handle multi-location AMS for large organizations

  • Valid GST registration, PAN, and financial stability evidence

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar maintenance services

4

Financial statements (latest balance sheet / P&L)

5

EMD submission proof (online payment receipt or bank guarantee)

6

Technical bid submission documents

7

OEM authorization letters (if required by ATC)

Frequently Asked Questions

How to bid for Central Railway AMS tender in India 2025?

Bidders should ensure GST and PAN validity, submit the EMD of ₹17,630, review the ATC uploaded by the buyer, and prepare an AMS proposal covering desktops, laptops, peripherals, and dot matrix printers. Expect a 25% variation window for quantity/duration. Compliance with TVS Electronics equipment standards may be required.

What documents are required for Central Railway maintenance tender 2025?

Required submissions include GST certificate, PAN, at least one experience certificate for similar AMS, latest financial statements, EMD proof, technical bid documents, and OEM authorizations if applicable. ATC may specify additional forms; verify before submission.

What are the technical specifications for TVS Electronics devices in this AMS?

No explicit device-by-device specs are listed; bidders must refer to the ATC document for TVS Electronics equipment covered under the AMS, and ensure compatibility with desktop, laptop, and printer maintenance standards as per Central Railway guidelines.

When is the bid submission deadline for this Central Railway tender?

The tender indicates no explicit end date in the data provided; bidders should consult the official tender portal for the exact submission deadline and ensure timely bid submission, given the 25% variation clause and ATC specifics.

What are the payment terms for Central Railway AMS contract?

Exact payment terms are defined in the ATC; bidders should expect milestone-based payments aligned with service delivery and acceptance criteria, with possible advance against penalties or penalties for non-performance as per LI/LD terms.

What is the EMD amount for Central Railway AMS procurement 2025?

The EMD required is ₹17,630. Submit through the specified channel (online/offline) as per tender terms, with your bid and technical proposal, ensuring the EMD remains valid during the bid validity period.

What is the scope of work under this AMS tender in Central Railway?

Scope includes maintenance for Desktops, Laptops, Peripherals, and Dot Matrix Printer High Range Speed equipment. The BOQ shows zero listed items, indicating a flexible service scope; review ATC for exact equipment and response-time expectations.

How to ensure compliance with the ATC for this railway tender?

Download and study the ATC uploaded by the buyer. Ensure your bid adheres to all listed terms, warranty expectations, response times, spares policy, and OEM-specific requirements; non-compliance may lead to bid rejection.