GEM

Directorate General Of Quality Assurance Desktop & Peripherals AMC Tender 2025 Maharashtra New Delhi Defence Production IS 550

Posted

27 Oct 2025, 04:56 pm

Deadline

10 Nov 2025, 04:00 pm

Value

₹44,000

Location

KANCHIPURAM , TAMIL NADU

Progress

Issue27 Oct 2025, 04:56 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

17

Bid Type

Two Packet Bid

Categories 3

MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE ELECTRONIC COMPUTATIONAL DEVICE

Tender Overview

The procurement entity is the Directorate General Of Quality Assurance (DGQA) under the Department Of Defence Production. The contract scope centers on Annual Maintenance Services (AMS) for Desktops, Laptops and Peripherals from brands including HCL, Acer, Lenovo, HP, Samsung and Brother across Desktop PCs, Printers and Multifunction Devices. The estimated value is ₹44,000 with no BOQ items listed; the tender emphasizes comprehensive AMS coverage, spares, on-site support and trouble-shooting for a range of OEM products. A key differentiator is the enforced 25% option clause on quantity or duration adjustments, enabling revisions pre/post contract issuance. Unique aspects include mandatory state-based service provider presence and toll-free service channels. This tender targets bidders capable of fast deployment and nationwide or state-aligned service capability, with emphasis on timely service delivery and support readiness.

Technical Specifications & Requirements

  • Product/service: Annual Maintenance Service (AMS) for Desktops, Laptops and Peripherals including Desktop PC, Printers (Monochrome, Laser, Composite Cartridge), and Multifunction Printers for brands such as HCL, Acer, Lenovo, HP, Samsung, Brother.
  • Scope: On-site and remote diagnostic support, preventive maintenance, parts and consumables management (as applicable), warranty/AMC alignment and fault resolution.
  • Availability: Service provider office must be located within the consignee state; proof of locality to be submitted.
  • Service channels: Dedicated toll-free/telephone support for fault reporting and escalation.
  • Est. value: ₹44,000; no detailed BOQ provided.
  • Delivery/response: Timely service response and issue resolution within agreed SLAs; no explicit delivery timelines disclosed.

Terms, Conditions & Eligibility

  • Quantity/duration option: Up to ±25% adjustment at contract issue and post-issuance; bidder must accept revised quantities/duration.
  • Service footprint: Office of service provider must be in the consignee state; documentary evidence required.
  • Support accessibility: Bidders must provide dedicated toll-free service contact.
  • Documentation: Terms require submission of ATC and related service capacity evidence (documentary evidence to be submitted).
  • EMD/financials: Not specified in the data; bidders should prepare standard tender documents.
  • Compliance: No explicit standards (e.g., IS/ISO) listed; bidders should align AMS with OEM repair practices and safety guidelines.

Key Specifications

  • Annual Maintenance Service for: Desktops, Laptops and Peripherals (Desktop PC; HP, Acer, Lenovo, HCL; Printers Monochrome/Laser/Composite Cartridge; Multifunction Printer; Brother).

  • Estimated value: ₹44,000; no detailed quantities or item-wise breakup.

  • Delivery/response: Not explicitly stated; bidders should infer standard AMC response SLAs from similar government tenders.

  • Eligibility: Service provider must have a local office within the consignee state; documentary evidence required.

  • Support: Dedicated toll-free service line required.

Terms & Conditions

  • Option Clause: 25% quantity/duration adjustment allowed pre/post contract issue.

  • Office of Service Provider: must be located in the consignee state with documentary evidence.

  • Dedicated toll-free service number required for support.

Important Clauses

Payment Terms

Not explicitly stated in data; bidders should anticipate standard government AMC payment upon service acceptance and periodic invoicing.

Delivery Schedule

No explicit delivery deadline provided; bidders should propose SLAs for incident response and resolution times aligned to OEM repair practices.

Penalties/Liquidated Damages

No LD details provided; bidders should seek clarity on penalties for service downtime or delayed response in the AMC.

Bidder Eligibility

  • Local presence: service office within the consignee state with documentary evidence

  • Dedicated toll-free service line operational

  • Experience in AMS for desktops, laptops and peripherals of listed OEMs

AI-Powered Bidder Prediction

Companies most likely to bid

Unlock Bidder Insights

AI predictions on likely bidders

Required Documents

1

Experience Criteria

2

Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

3

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

How to bid for DGQA AMS tender in India 2025 for desktops?

Bidders must submit standard corporate documents, GST, PAN, and EM D/Security as applicable. Prepare OEM authorizations for listed brands (HP, Acer, Lenovo, HCL, Samsung, Brother). Ensure local service office proof within the consignee state and a dedicated toll-free support line. Review the 25% quantity/duration option and align SLAs with OEM maintenance expectations.

What documents are required for DGQA AMS tender submission 2025?

Submit GST certificate, PAN card, company registration, experience certificates for AMS on desktops/laptops/peripherals, financial statements, and EMD if applicable. Include OEM authorizations for listed brands and documentary evidence of local service presence. ATC and service capacity proofs must be provided as per Terms.

What are the technical requirements for desktop AMC with HP printers?

AMS coverage includes on-site and remote diagnostics, preventive maintenance, spare parts/consumables handling, and fault resolution for Desktop PCs, HP printers and multifunction devices. Ensure dedicated support line, and confirm OEM repair standards, hardware compatibility, and warranty alignment with the listed brands.

When is the delivery timeline for service support under this tender?

No explicit deadline; bidders should propose responsive SLAs for incident reporting, diagnosis within 24-48 hours, and resolution within a defined number of business days, matching OEM guidelines and typical government AMC expectations.

What is the EMD amount for this procurement?

EMD details are not specified in the tender data; bidders should monitor official addenda. In similar DGQA AMCs, EMD ranges are typically a small percentage of estimated value; prepare funds accordingly and ensure submission with bid as required.

What are the eligibility criteria for service providers under this DGQA AMS?

Eligibility requires a local service office in the consignee state, a dedicated toll-free support line, and demonstrable AMS experience for Desktops, Laptops and Peripherals from brands listed (HCL, Acer, Lenovo, HP, Samsung, Brother). Evidence includes client references and OEM partnerships.

What standards or certifications are expected for this AMS?

No explicit standards listed; bidders should align with OEM repair practices and general IT service management norms. If possible, include ISO 9001 or equivalent quality management alignment and brand-specific service certifications where available.

How to prepare the 25% adjustment clause for quantity or duration?

Pre-issuance and post-issuance adjustments up to 25% are allowed. Bidders must accept revised quantities and/or duration if invoked, and provide pricing impacts or cost adjustments in the bid proposal to accommodate potential changes.