Tender Overview
The SVPNPA (Sardar Vallabhbhai Patel National Police Academy) seeks an integrated security and surveillance system AMC covering outdoor perimeter security, software, hardware, networking, licenses, and consumables to be supplied by the service provider. The engagement carries an EMD of ₹118,006 and contemplates contract quantity/duration adjustments up to 25%. A pre-bid online meeting is scheduled for 24/10/2025 at 1600 Hrs. The L1 bidder must ensure compatibility with existing infrastructure, provide a local service office, and deliver comprehensive support with an escalation matrix. Amalicious code certificate and 5-year warranty undertaking are mandated. The requirement focuses on a complete security ecosystem rather than standalone components, emphasizing integration and sustainment across the full lifecycle of the system.
Technical Specifications & Requirements
- Project scope includes outdoor perimeter security and comprehensive security solution: software, hardware, networking, and licenses; consumables included in contract cost.
- Must be compatible with existing infrastructure; integration capability is mandatory.
- Service provider must maintain a dedicated local office in the consignee state and offer a dedicated toll-free service line with an escalation matrix.
- Mandatory certificates: Malicious Code Certificate confirming no embedded malicious code; L1 bidder to provide 5-year warranty undertaking.
- Pre-bid meeting details provided; post-award order cancellation risk for L1 bidder is specified, along with IP address checks.
- No BOQ items listed; procurement leans on an integrated, service-heavy contract rather than discrete line items.
Terms, Conditions & Eligibility
- EMD: ₹118,006 as security deposit.
- Pre-bid meeting scheduling: online on 24/10/2025 at 1600 Hrs.
- Warranty: comprehensive 5-year warranty undertaking required.
- Post-award: order cancellation risk for L1 bidder; ensure original service/product supply.
- Compliance: must not be blacklisted; integration with existing infrastructure is essential; MSO presence in consignee state.
- Malicious code certificate and escalation matrix are mandatory deliverables.
