GEM

Coal India Limited Annual Maintenance Service Data Center Assets Security Systems Firewalls OEM Authorized Service Provider 2025

Bid Publish Date

04-Nov-2025, 5:43 pm

Bid End Date

25-Nov-2025, 6:00 pm

Bid Opening Date

25-Nov-2025, 6:30 pm

Value

₹2,78,220

Progress

Issue04-Nov-2025, 5:43 pm
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Key Highlights

  • • OEM Authorized Service Provider requirement for data center security devices
  • • Security systems devices and firewall maintenance scope
  • • Estimated contract value ₹278,220.00; precise scope to be clarified in tender documents
  • • Mandatory certificate/document uploads per ATC and corrigendum
  • • No BOQ items listed; single AMS contract likely with SLA expectations
  • • Compliance with OEM standards and availability of OEM spare parts
  • • GST/PAN and financial/experience documentation typically required

Categories 2

TIME LOCKS FIREWALL

Tender Overview

Coal India Limited invites bids for Annual Maintenance Service of Data Center Assets – Security Systems Devices; Firewall with OEM Authorized Service Provider credentials. Estimated value is ₹278,220.00. No BOQ items listed and no start/end dates published. The procurement focuses on maintenance of critical security and firewall infrastructure, requiring OEM-certified support and service continuity for data-center integrity. This tender emphasizes authorized service capability and compliance with vendor certifications to ensure system reliability and timely issue resolution. Bidders should prepare to demonstrate OEM authorizations and prior maintenance experience on security devices and firewall platforms.

Technical Specifications & Requirements

  • Scope: Annual Maintenance Service for data center security systems including firewalls and related devices.
  • Category emphasis: OEM Authorized Service Provider with credentials to service and maintain security devices.
  • Estimated value: ₹278,220.00.
  • BOQ: No items listed; scope appears as a single maintenance contract rather than multiple line items.
  • Key considerations: Ensure availability of original manufacturer spare parts, prompt on-site response, and adherence to vendor maintenance schedules. Although specifications are not detailed, focus on OEM-certified technicians and service SLAs for uptime.
  • Deliverables likely include regular health checks, firmware updates, backup configurations, and incident response support according to OEM standards.

Terms, Conditions & Eligibility

  • EMD: Not specified in the provided data; bidders should verify in actual tender documents.
  • Certificates: Upload required certificates/documents as per Bid Document, ATC, and corrigendum; non-submission may lead to rejection.
  • OEM Certification: Must be an OEM Authorized Service Provider; demonstrate valid authorization from device manufacturers.
  • Documentation: Prepare GST, PAN, experience certificates, financials, and technical compliance if demanded in the ATC.
  • Compliance: Align with buyer-added terms; ensure readiness to supply OEM-certified maintenance and service for security devices and firewalls.

Key Specifications

  • Product/Service: Annual Maintenance Service for data center security devices and firewalls

  • Estimated value: ₹278,220.00

  • Vendor requirement: OEM Authorized Service Provider with valid authorization

  • Spare parts: Original manufacturer parts to be used

  • Delivery/response: On-site support and SLA adherence as per OEM guidelines

  • Documentation: Upload required certificates per ATC

Terms & Conditions

  • EMD amount not specified in the provided data; confirm in official tender documents

  • Must be OEM authorized; provide valid OEM authorization during submission

  • Submission of standard certificates per ATC and corrigendum is mandatory

  • bidder_eligibility]

  • faqs

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Important Clauses

Payment Terms

Not specified in data; verify in tender documentation and ATC for milestone-based or lump-sum payments.

Delivery Schedule

On-site maintenance visits and response times to be aligned with OEM service level agreements; exact schedule to be confirmed in the contract.

Penalties/Liquidated Damages

Not detailed here; check ATC for LD terms, response SLAs, and remedy periods tied to uptime targets.

Bidder Eligibility

  • Must be an OEM Authorized Service Provider for relevant security devices and firewalls

  • Demonstrate prior AMS experience in data center security equipment

  • Provide OEM-compliant certification documents and financial stability evidence

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMS in data center security devices and firewalls

4

Financial statements or turnover evidence

5

EMD/Security deposit documents (if applicable in final tender)

6

Technical bid/documentation showing OEM authorization

7

Any OEM-specific compliance certificates

Frequently Asked Questions

How to bid for Coal India AMS for data center security devices in 2025

Bidders should obtain OEM authorization, submit GST and PAN, and include prior AMS experience for data center security. Ensure certificates align with ATC requirements and upload all technical certifications. The tender value is ₹278,220.00; verify EMD applicability in the official documents and prepare OEM-compliant maintenance proposals.

What documents are required for OEM data center firewall maintenance tender

Required documents include GST certificate, PAN, experience certificates for similar AMS, financial statements, OEM authorization letters, technical bid documents, and any ATC-specified certificates. Ensure all documents are current and match the tender’s specific OEM device categories and SLAs.

What are the eligibility criteria for Coal India AMS data center bid 2025

Eligibility includes being an OEM Authorized Service Provider for relevant devices, documented AMS experience in data center security, valid financials, and submission of required registrations. Demonstrating capability to supply OEM-certified parts and adhere to OEM SLAs is essential.

What is the estimated value and scope of the AMS for security devices

The estimated value is ₹278,220.00. Scope covers annual maintenance of data center security devices and firewalls, requiring OEM-certified technicians and access to original parts. Specific device models will be confirmed in the official tender and ATC.

When is the submission deadline for Coal India security AMS tender

Exact bid submission deadlines are published in the official tender documents. Bidders should monitor the portal for the ATC and corrigendum updates to confirm the final date, ensuring all OEM authorizations and certificates are uploaded prior to submission.

What standards or OEM certifications are required for submission

Submit OEM authorization certificates for the relevant firewall/security device lines, along with any manufacturer-supported service certifications. Ensure alignment with OEM maintenance standards, part replacement policies, and documented SLAs for data center uptime.

What payment terms apply to Coal India security maintenance contract

Payment terms are not disclosed in this summary; verify in the ATC. Typically, maintenance contracts involve milestone-based or periodic payments after service delivery, with possible acceptance criteria and warranty coverage defined in the contract.