GEM

National Informatics Centre Storage & Backup AMS Tender Hyderabad Telangana 2025

Bid Publish Date

31-Oct-2025, 10:41 am

Bid End Date

10-Nov-2025, 11:00 am

Bid Opening Date

10-Nov-2025, 11:30 am

EMD

₹1,08,105

Value

₹54,05,244

Location

HYDERABAD , TELANGANA

Progress

Issue31-Oct-2025, 10:41 am
AwardPending
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Quantity

16

Bid Type

Two Packet Bid

Tender Overview

The National Informatics Centre (NIC) invites bids for Annual Maintenance Service (AMS) of data center storage and backup assets, located in Hyderabad, Telangana. Estimated value: ₹5,405,244 with an EMD of ₹108,105. Scope includes a 100 TB upgrade utilizing higher-capacity 4 TB SATA/NL SAS HDD at 7200 RPM or above. The procurement targets an OEM Authorized Service Provider to maintain storage and backup hardware. A key differentiator is the inclusion of a flexible contract quantity/duration up to 25%. Bidders must ensure a service office in the consignee’s state, with dedicated support channels and OEM authorization requirements.

Technical Specifications & Requirements

  • Product/Service: Annual Maintenance Service for data center storage and backup assets; storage upgrade project for 100 TB capacity using 4 TB HDDs (higher capacity SATA NL SAS, 7200 RPM or higher).
  • Quantity/Value: Upgradation of 100 TB; Estimated contract value ~ ₹5,405,244; EMD: ₹108,105.
  • Standards/Compliance: OEM Authorized Service Provider prerequisites; dedicated toll-free support number; escalation matrix with telephone contacts; office of service provider must be located in the state of the consignee.
  • Delivery/Support Scope: On-site AMS coverage for storage assets; any upgrade activities to be aligned with OEM guidelines; require manufacturer authorization forms and supplier details.
  • Documentation/Certification: Must furnish OEM authorization, service center details, escalation contacts, and physical EMD submission by closing date to the specified address.

Terms, Conditions & Eligibility

  • EMD: ₹108,105 to be submitted in physical form at the address provided (New Delhi).
  • Quantity/Duration Flexibility: Contract quantity or duration may vary up to 25% during final issuance and post-award.
  • Service Office: An office of the Service Provider must exist in the consignee state; documentary evidence required.
  • Support Channels: Bidder/OEM must provide a dedicated toll-free service number and a defined escalation matrix.
  • Authorization: OEM/Original Service Provider authorization form with full details must accompany bid.
  • Delivery/Payment Terms: Not specified in tender data; bidders should prepare accordingly with OEM support terms and installation plans.

Key Specifications

    • Product/Service: Annual Maintenance Service for data center storage assets and backup devices
    • Upgrade scope: 100 TB capacity upgrade using higher-capacity 4 TB HDDs
    • Drive type: SATA NL SAS interface, 7200 RPM or higher
    • Capacity target: 100 TB total upgrade capacity
    • Vendor requirement: OEM Authorized Service Provider with proper authorization documents
    • Support requirements: Dedicated toll-free support number and a formal escalation matrix
    • Geographic requirement: Service office must be located in the consignee state (Telangana)

Terms & Conditions

  • EMD amount payable in physical form to NIC by closing date at New Delhi address

  • Contract quantity/duration may be adjusted up to 25% at issuance or post-award

  • OEM authorization and service-officer documentation must be provided with bid

  • Dedicated service hotline and escalation matrix are mandatory

Important Clauses

Payment Terms

Not specified in tender data; bidders should anticipate standard NIC practices and propose terms consistent with OEM support and delivery milestones.

Delivery Schedule

Not specified; bidders must outline installation/upgrade timelines for 100 TB HDD upgrade in coordination with NIC data center assets.

Penalties/Liquidated Damages

Not specified; bidders should assume standard performance-based remedies and propose LD terms aligned with project milestones.

Bidder Eligibility

  • Must be an OEM Authorized Service Provider with verifiable authorization

  • Service office located in the consignee state (Telangana) with documentary evidence

  • Dedicated toll-free service number and escalation matrix

  • EMD in physical form ₹108,105 submitted to NIC New Delhi address

  • Experience in AMS for data center storage/backup devices or similar storage upgrade projects

  • Compliance with NIC terms and OEM support requirements

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Required Documents

1

EMD in physical form (₹108,105) submitted at National Informatics Center, A-Block, CGO Complex, Lodhi Road, New Delhi-110003

2

OEM authorization certificate with supplier details (name, designation, address, email, phone)

3

Proof of service office located in the consignee state (Telangana) with documentary evidence

4

Dedicated toll-free service contact details and escalation matrix

5

GST registration certificate and PAN card

6

Experience certificates for data center storage/AMS similar scope

7

Technical bid documents and any compliance certificates as required by NIC

8

Financial statements or turnover proof if requested by terms

Frequently Asked Questions

How to bid for NIC storage AMS tender in Hyderabad 2025

Bidders must submit the physical EMD of ₹108,105 to the NIC New Delhi address, provide OEM authorization, proof of Telangana service office, and detailed AMS plan for 100 TB HDD upgrades using 4 TB drives, with escalation matrix and toll-free support numbers.

What documents are required for NIC data center AMS bid in Telangana

Required documents include EMD in physical form, OEM authorization letter, service-officer proof in Telangana, dedicated support contact details, escalation matrix, GST and PAN, and relevant experience certificates for data center storage maintenance.

What are the technical specs for the 100 TB HDD upgrade tender

Upgrade scope specifies 100 TB capacity using higher-capacity 4 TB HDDs with SATA NL SAS interface, at 7200 RPM or higher, to be integrated with existing data center storage/assets under OEM guidance.

What are the eligibility criteria for OEM authorized providers

Eligibility requires verifiable OEM authorization, a Telangana-based service office, dedicated toll-free support, and an established escalation matrix; bidders must demonstrate prior AMS for storage assets and provide OEM-specific authorization forms.

When is the EMD submission deadline for this NIC tender

EMD must be submitted in physical form at the NIC address in New Delhi before bid closing date; late submissions are not considered, ensure proper delivery verification.

What are the delivery terms for NIC storage AMS project

Delivery terms are not specified; bidders should present a clear installation and upgrade schedule for 100 TB HDD upgrade, coordinated with NIC data center timelines and OEM guidelines.

What is the role of OEM authorization in NIC procurement

OEM authorization validates the supplier as an authorized service provider for the data center AMS; attach complete authorization form with contact details, and ensure ongoing OEM support for hardware maintenance post-award.

What support channels are required for NIC AMS bidding

Bids must include a dedicated toll-free service number and a formal escalation matrix with telephone contacts, ensuring prompt remote/onsite support per OEM standards.