GEM

Water Resources Department Jharkhand Photocopier Maintenance Tender Ricoh 2025

Posted

27 Oct 2025, 12:45 pm

Deadline

06 Nov 2025, 01:00 pm

Progress

Issue27 Oct 2025, 12:45 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Technical standards or certifications: Not specified in data; verify Ricoh service requirements and any internal standards
  • • Brand/OEM requirements: Ricoh photocopier maintenance scope; OEM-agnostic wording implies broad service capability
  • • Special clauses: OPTION CLAUSE permits ±25% quantity/duration adjustment at contract issue; capped at ±25% thereafter
  • • Eligibility: No liquidation or bankruptcy; undertake this condition with bid submission
  • • Warranty/Support: Dedicated toll-free service line and escalation matrix required
  • • Penalties/Performance: Not clearly stated; bidders should seek SLA-based penalties in tender docs
  • • Delivery/Installation: Maintenance service engagement; no BOQ items; focus on service responsiveness
  • • Documentation: ATC certificates uploaded; No deviation/No relation certificates required

Categories 2

PHOTOCOPIER MACHINE MACHINE

Tender Overview

The tender is issued by the Water Resources Department Jharkhand for ANNUAL MAINTENANCE SERVICE of Photocopier Machines, specifically Ricoh models. The procurement focuses on service support rather than OEM exclusivity, labeled as Neither OEM nor ASP. With a flexible quantity/duration option up to 25% at contract issue, bidders must be prepared for adjustments. A dedicated toll-free support line and an escalation matrix are mandatory, ensuring prompt service and resolution. The BoQ shows no line items, indicating a broad maintenance scope rather than discrete parts, and there is no stated estimated value or EMD in the available data.

Technical Specifications & Requirements

  • Product: Photocopier maintenance for Ricoh machines
  • Service: Annual maintenance and after-sales support
  • OEM status: Neither OEM nor Authorised Service Provider specified; open to bidders with service capabilities
  • Support features: Dedicated toll-free telephone number for service, and a formal escalation matrix
  • Contract flexibility: OPTION CLAUSE allows ±25% change in quantity or duration at contract issuance; post-issuance also limited to ±25%
  • Documentation: No explicit BOQ items; service scope appears broad; ensure compliance with internal service SLAs
  • Compliance: Ensure service capability for Ricoh photocopier models and timely response
  • ATC/ATC doc: No deviation certificate, no relation certificate required; ATC documentation uploaded

Terms, Conditions & Eligibility

  • EMD: Not specified in data; bidders should verify at bid submission
  • Financial standing: Bidders must not be under liquidation or bankruptcy; provide undertaking
  • Service capability: Dedicated toll-free service line; escalation matrix required
  • Deviation: No deviation certificate; maintain ATC compliance
  • Delivery/Response: Timely service response and supported SLAs
  • Documents: Submit GST, PAN, experience, financials, OEM authorizations if applicable, EMD proof
  • Penalties: Not specified in available terms; verify SLA penalties during bidding

Key Specifications

  • Photocopier maintenance service for Ricoh models

  • Annual maintenance scope with dedicated support

  • Dedicated toll-free service line required

  • Escalation matrix with telephone numbers for service

  • Option Clause enabling ±25% quantity/duration adjustment at issue

  • No BOQ items; broad service coverage rather than component-level specs

Terms & Conditions

  • EMD amount not disclosed; bidders must confirm at submission

  • Escalation matrix and toll-free service line mandatory

  • Quantity/duration may be adjusted by up to 25% at contract issuance

Important Clauses

Payment Terms

Not specified in data; bidders should confirm payment milestones and mode during bid submission

Delivery Schedule

Maintenance service engagement; no discrete delivery dates shown; clarify response time SLAs

Penalties/Liquidated Damages

No explicit penalties in data; bidders must review SLA penalties in final tender documents

Bidder Eligibility

  • Not under liquidation, court receivership, or bankruptcy

  • Demonstrated capacity to provide Ricoh photocopier maintenance services

  • Ability to provide dedicated toll-free support and escalation matrix

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Required Documents

1

GST Registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar maintenance contracts

4

Financial statements or turnover proof

5

EMD documentation (if required by purchaser’s terms)

6

Technical bid documents demonstrating service capability for Ricoh photocopiers

7

OEM authorizations or service capability certificates (if applicable)

8

Any ATC certificates referenced in buyer terms

Frequently Asked Questions

How to bid for photocopier maintenance tender in Jharkhand 2025?

To bid, ensure eligibility by avoiding liquidation status, submit GST, PAN, and financials, plus experience certificates for Ricoh maintenance. Provide evidence of a dedicated toll-free support line and escalation matrix. Clarify no-deviation compliance and upload ATC documents if required.

What documents are required for Ricoh photocopier service bid in Jharkhand?

Submit GST certificate, PAN card, company registration, experience certificates for similar maintenance, financial statements, EMD proof if applicable, technical bid detailing Ricoh service capabilities, and OEM authorizations or service certifications as relevant to the bidder.

What is the escalation framework for photocopier service in Jharkhand?

Bidders must provide an escalation matrix with contact numbers, including primary, secondary, and tertiary contacts, ensuring timely escalation for service outages. The matrix should cover after-hours support and weekend responsiveness where applicable.

What are the price/EMD requirements for this Jharkhand tender?

EMD amount is not disclosed in the available data; bidders should verify the exact EMD. Prepare to furnish payment proofs and bank details as per tender rules and ensure alignment with SLA-based payment terms once issued.

What is the delivery/response time requirement for maintenance in Jharkhand?

The tender specifies dedicated support but does not list exact response times. Bidders should propose SLAs for initial response within hours and on-site attendance within 24-48 hours, subject to final tender terms and site access conditions.

Are OEM or ASP requirements applicable to this Ricoh maintenance tender?

The category states Neither OEM nor ASP, indicating open eligibility based on service capability. Bidders should demonstrate Ricoh-certified technicians or equivalent competencies and provide relevant service qualifications without OEM exclusivity.

What standards or certifications are needed for Ricoh photocopier maintenance in Jharkhand?

While no standards are explicitly listed, bidders should showcase relevant service certifications, operating in compliance with industry best practices, and demonstrate compatibility with Ricoh maintenance requirements. Include any internal quality or service management standards you meet.

What is the scope of the 25% quantity/duration option in the contract?

At contract issuance, the buyer may adjust the contract quantity or duration by up to 25%. Any post-issuance changes must remain within +/-25%. Bidders should plan scalable resources and flexible service delivery to accommodate adjustments.