GEM

Chief Secretariat EPABX System Annual Maintenance Tender Puducherry 2025 - ISI/ISO Standards & 25% Clause

Posted

24 Oct 2025, 04:48 pm

Deadline

03 Nov 2025, 05:00 pm

Value

₹5,000

Location

CHENNAI , TAMIL NADU

Progress

Issue24 Oct 2025, 04:48 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • CHIEF SECRETARIAT Puducherry requirement for annual EPABX system maintenance
  • • 25% quantity/duration adjustment clause at contract award and post-issuance
  • • Estimated value ₹5,000; no BOQ items listed; service-oriented scope
  • • No explicit technical specifications or response-time metrics in tender
  • • Location-based maintenance for EPABX within Puducherry territory
  • • EMD amount not disclosed; bidders must confirm during bid submission
  • • Vendor qualifications rely on standard telecom maintenance capabilities and documentation

Categories 1

EPBAX

Tender Overview

Organization: Chief Secretariat, Establishment Section Cs Office Puducherry. Procurement: Annual Maintenance service for EPABX System. Estimated value: ₹5,000.00. Location: Puducherry (territory), procurement category targets telecom PBX maintenance. Scope context: maintenance contract for existing EPABX infrastructure with no BOQ items listed, implying a service-oriented engagement rather than hardware supply. Unique differentiator: a formal 25 percent up/down adjustment window for quantity or contract duration at contract award time, and a subsequent cap of 25 percent after issuance. This clause directly affects bid sizing and delivery planning. The absence of detailed technical specs indicates reliance on pre-existing system documentation and vendor expertise.

Technical Specifications & Requirements

  • Product/Service: Annual maintenance for EPABX system operational support.
  • Data points: No explicit technical specifications or performance metrics provided in the tender; bidders should rely on the organization’s EPABX configuration records and service history.
  • Delivery context: Service availability and on-site support likely required within Puducherry; no delivery schedule or response time is stated.
  • Compliance expectations: Not specified; bidders may need to align with standard telecom maintenance practices and any internal SLAs.
  • Qualification hints: With no BOQ, bidders should prepare generic maintenance capabilities, including troubleshooting, spares management, and helpdesk support.

Terms, Conditions & Eligibility

  • EMD: Not provided in tender details (verify with issuing authority).
  • Contract flexibility: Option clause allows quantity or duration adjustments up to 25% at contract issue and post-issuance.
  • Delivery & support: No explicit delivery timelines; bidders should assume ongoing annual maintenance with standard response commitments.
  • Documentation: Ensure readiness of typical bid documents (organization credentials, GST, PAN, experience proofs) per standard government tenders.
  • Payment terms: Not specified; bidders should seek clarification during bid submission and align with government procurement norms.

Key Specifications

  • EPABX system maintenance

  • Annual maintenance service

  • Location: Puducherry (territory)

  • Estimated value ₹5,000.00

  • No BOQ items

  • 25% quantity/duration adjustment clause

  • No explicit technical standards provided

Terms & Conditions

  • EMD amount not disclosed; confirm during bid submission

  • 25% adjustment window for quantity or duration at contract issuance

  • No BOQ; service-based maintenance expected

Important Clauses

Payment Terms

Not specified; bidders should seek explicit terms during bid qualification

Delivery Schedule

No fixed delivery schedule; anticipate ongoing annual maintenance support in Puducherry

Penalties/Liquidated Damages

Not mentioned; bidders should request clarity on SLAs and penalties during bid process

Bidder Eligibility

  • Experience in EPABX/system maintenance

  • Prescribed GST and PAN validity

  • Financial stability to support service delivery

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for EPABX/system maintenance

4

Financial statements or solvency proof

5

Technical bid documents outlining maintenance capabilities

6

OEM authorizations or certifications for EPABX brands (if applicable)

7

Any previous project completion certificates related to telecom maintenance

8

Details of service teams, SLA capabilities, and helpdesk setup

Frequently Asked Questions

How to bid on EPABX maintenance tender in Puducherry 2025

Bidders must submit GST, PAN, experience certificates, financials, and technical bids for annual EPABX maintenance. Ensure OEM authorizations are included if applicable. The tender includes a 25% quantity/duration adjustment clause; clarify EMD status and payment terms during bid submission.

What documents are required for Puducherry EPABX bid 2025

Required documents include GST certificate, PAN card, experience certificates for EPABX maintenance, financial statements, technical compliance documents, and OEM authorizations. Ensure bids reflect service capabilities and previous project experience in telecom maintenance.

What is the 25% adjustment clause in this tender

The buyer allows up to a 25% increase or decrease in contract quantity or duration at contract issuance, and the same limit applies post-issuance. Bidders should plan capacity and staffing to accommodate potential scale changes.

What are the EPABX maintenance scope requirements Puducherry

Tender specifies annual maintenance for EPABX system with no BOQ items. Vendors should provide on-site support, troubleshooting, spare management, and helpdesk assistance within Puducherry, adhering to standard telecom maintenance practices and internal SLAs.

When is the payment for Puducherry EPABX maintenance likely

Payment terms are not specified in the tender; bidders should seek clarification. Typical government practice involves milestone or monthly payments subject to service delivery and acceptance criteria, aligned with applicable financial rules.

What standards or certifications are required for EPABX tender

No explicit standards are listed. Proponents should include ISO or telecom maintenance certifications if available, along with OEM authorizations for EPABX brands used, to demonstrate quality and compatibility with existing systems.

What is the estimated value and scope for this tender

Estimated value is ₹5,000.00 for annual EPABX maintenance, indicating a small-scale service contract. Bidders should emphasize cost-effective maintenance plans, response times, and spares availability to win the procurement bid.

What documents should accompany the technical bid Puducherry

The technical bid should include organization credentials, EPABX maintenance experience, OEM authorizations, system diagrams, service level proposals, and a detailed staffing plan, along with metalogical compliance to GST and PAN validation.