GEM

Earth Sciences Secretariat O&M of Effluent/Sewage Treatment Plant ASP Service India 2025

Posted

24 Oct 2025, 05:41 pm

Deadline

18 Nov 2025, 06:00 pm

EMD

₹12,000

Value

₹6,00,000

Location

SATARA , MAHARASHTRA

Progress

Issue24 Oct 2025, 05:41 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • MSME purchase preference with online validation via Udyog Aadhaar/URC
  • • OEM Authorized Service Provider (ASP) for complete O&M of ETPT
  • • Dedicated toll-free service support and formal escalation matrix
  • • Local office requirement in the consignee state with documentary evidence
  • • Salaries/wages paid by service provider before claiming payments with statutory docs
  • • Past project experience proofs accepted: contracts, execution certificates, or third-party notes
  • • SOW and SLA attached; strict compliance to service levels
  • • EMD set at ₹12,000; estimated project value ₹6,00,000

Categories 2

OTHER SERVICE SEWAGE TREATMENT PLANT

Tender Overview

The Earth Sciences Secretariate invites bids for the Operation and Maintenance of the Effluent/Sewage Treatment Plant—Complete System under an OEM Authorized Service Provider (ASP) framework, with certain functional but outside AMC and warranty conditions. The project is valued at approximately ₹600,000 and requires an EMD of ₹12,000. Bidders must ensure an office of the service provider in the consignee state, plus a dedicated toll-free service number and an escalation matrix. Past project experience and certificates must be uploaded, and salary/wage payments for deployed staff must be settled by the service provider before claiming payments. The scope emphasizes service capability, not merely supply, and adherence to documentation requirements. This tender includes MSME purchase preference, where eligible bidders must be manufacturers of offered goods or service providers for services. A comprehensive SOW and SLA are attached for bidder reference, and the bidder must supply proof of past experience via contracts, execution certificates, or equivalent documents. Overall, the procurement targets a specialized O&M provider with a local presence and robust support mechanisms.

Technical Specifications & Requirements

  • Product/Service: Operation and Maintenance of complete Effluent/Sewage Treatment Plant system
  • Scope: OEM Authorized Service Provider (ASP); functional but outside AMC/warranty
  • Estimated Value: ₹600,000; EMD: ₹12,000
  • MSME Purchase Preference: Eligible bidders must be MSMEs online validated via Udyog Aadhaar/URC; for services, bidder must be service provider
  • Service Office: Must have an office in the state of the consignee; documentary evidence required
  • Support: Dedicated toll-free service number and escalation matrix
  • Documentation: Upload required certificates and past-experience proofs; ATC and Corrigendum compliance
  • Staff Payments: Service provider to pay salaries/wages before claiming payment; include PF/ESIC documentation
  • SOW/SLA: Access attached SOW and SLA documents; ensure compliance with service terms
  • Past Experience Proof: Contracts, invoices with self-certification, execution certificates, or third-party notes

Terms, Conditions & Eligibility

  • EMD: ₹12,000 (amount not refundable except as per bid terms)
  • MSME Reservation: Purchase preference for validated MSMEs; bidders must be manufacturer for goods/service provider for services
  • Office Requirement: Local service-provider office in consignee state with documentary evidence
  • Support Channels: Dedicated toll-free number and escalation matrix required
  • Salary/Wages: Pay deployed staff before claiming payments; provide PF/ESIC and bank statements
  • Past Experience Proof: Acceptable documents include contracts with invoices, execution certificates, or third-party notes
  • Certificates: Upload all requested certificates; non-submission may lead to rejection
  • SOW/SLA: Adhere to attached scope and service levels; ensure alignment with terms

Key Specifications

  • Product/Service: O&M of complete Effluent/Sewage Treatment Plant system

  • Estimated value: ₹6,00,000; EMD: ₹12,000

  • MSME reservation validity through Udyog Aadhaar/URC

  • Local service office requirement in consignee state

  • Dedicated support line and escalation matrix

  • SOW and SLA documents attached for detailed performance metrics

  • Past experience proofs acceptable: contracts, execution certificates, or third-party notes

Terms & Conditions

  • MSME reservation and service-provider validation via Udyog Aadhaar/URC

  • Office in consignee state; dedicated toll-free support & escalation matrix

  • Salary/wage payments by provider prior to claim; PF/ESIC documentation

Important Clauses

Payment Terms

Salaries of deployed staff must be paid by the service provider before claiming payment from the buyer, with PF/ESIC and bank statements submitted.

Delivery Schedule

Not specified; service delivery must align with SOW/SLA attached, with milestones to be defined in the contract.

Penalties/Liquidated Damages

Penalties, if any, will be defined in the SOW; LD terms to be clarified in contract and ATC.

Bidder Eligibility

  • MSME status validated online via Udyog Aadhaar/URC

  • Manufacturer of offered goods for goods bids or service provider for services

  • Local presence with consignee-state office and dedicated support infrastructure

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Required Documents

1

GST certificate

2

PAN card

3

Past experience certificates or execution certificates

4

Contract copies with invoices or equivalent proof

5

FT PF/ESIC documentation for deployed staff

6

OEM authorizations or ASP proof (if applicable)

7

Dedicated toll-free service numbers and escalation matrix

8

Proof of MSME status and online validation

Frequently Asked Questions

How to bid for the ETPT O&M tender in India with MSME preference?

Bidders must be MSME-validated via Udyog Aadhaar/URC and either the manufacturer of offered goods or the service provider for services. Upload proof with bid, supply the EMD of ₹12,000, and ensure a local office in the consignee state along with dedicated support numbers and escalation matrix.

What documents are required for the OEM ASP ETPT maintenance bid?

Required documents include GST registration, PAN, past experience proofs (contracts/invoices or execution certificates), PF/ESIC documentation for deployed staff, MSME status proof, and OEM/ASP authorizations. Also submit the dedicated toll-free support details and escalation matrix.

What are the key technical requirements for the ETPT service tender?

Core requirements specify complete O&M of the Effluent/Sewage Treatment Plant by an OEM-Authorized ASP, with local service presence, dedicated support, and adherence to SOW/SLA attached. No other project-specific technical specs are provided in the tender data.

When is the EMD payable and what is the amount for this bid?

The EMD is ₹12,000. Payment terms follow standard tender guidelines; ensure submission with bid and confirm acceptance per ATC. EMD supports bid validity and bidder qualification for MSME reservations.

What is the required service office criterion for this tender?

The bidder must establish an office of the service provider within the state of the consignee, with documentary evidence. This enables local support, quicker response times, and maintains compliance with escalation procedures.

What references are acceptable to prove past ETPT maintenance experience?

Acceptable proofs include contract copies with invoices, execution certificates from clients, or third-party release notes. Each document should clearly show scope, contract value, and service delivery for ETPT maintenance projects.

What are the payment terms for service claims under this procurement?

The service provider must pay staff salaries first and then claim payment from the buyer, accompanied by PF/ESIC documentation and bank statements showing disbursements for deployed personnel.

What are the avoidable bottlenecks when bidding for this procurement of ETPT?

Key bottlenecks include missing MSME validation, lack of consignee-state office evidence, absent past-experience proofs, missing GST/PAN, and incomplete SOW/SLA alignment. Ensure all certificates and documentation are uploaded with the bid.