GEM

Rourkela Steel Plant Inkjet Printer AMC Tender 2025 - ISM Service supervision ISD SAIL 730 days

Posted

25 Oct 2025, 01:48 pm

Deadline

06 Nov 2025, 05:00 pm

Location

SUNDARGARH , ODISHA

Progress

Issue25 Oct 2025, 01:48 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

SERVICES MACHINE

Tender Overview

Organization: Rourkela Steel Plant, a unit of Steel Authority of India Limited. Product/Service: supervision, servicing and maintenance of an INKJET PRINTER at SSM. Quantity/Scope: contract for 24.000 MONTH terms across 730 DAYS in 99 PHASES. Location: site at SSM, Rourkela, Odisha (facility-specific). Estimated Value: not disclosed. Key Differentiator: on-site trained service engineers, annual preventive maintenance, and immediate breakdown rectification with service book maintenance. Unique requirement: safety clearance validation and gate passes during the contract.

Technical Specifications & Requirements

  • Scope: Yearly supervision, servicing and maintenance for the INKJET PRINTER (CONTROL PRINT at SSM) and all accessories; ensure machine readiness for printing at all times.
  • Service Level: immediate breakdown rectification, preventive maintenance, and availability of spares for quick restoration.
  • On-site Staffing: only the service engineers/supervisors of the bidder to be stationed at site; trained personnel required.
  • Documentation & Recording: maintain a service book countersigned by the executing officer.
  • Safety & Access: obtain safety clearance from Safety Engineering Department; provide required gate passes for service engineers.
  • Install Location: Inkjet printer installed at Slitter-I of SSM; scope includes full printer coverage under AMC.
  • Contract Duration: 730 DAYS from order date; validity extended up to 730 DAYS.
  • Spare Parts: bidder to provide required spares; consignees: SSM(O) and RSP.

Terms, Conditions & Eligibility

  • EMD/Guarantee: not specified in available data; bidders should verify near bid submission.
  • Experience: bidder must deploy trained service engineers with on-site presence; prior similar maintenance experience implied.
  • Delivery & Availability: machine must remain available for continuous printing; no line stoppages.
  • Payment Terms: not detailed in available data; bidders should confirm during tendering.
  • Warranty/AMC: scope is annual maintenance; two-year effort noted in special terms.
  • Documentation: GST, PAN, experience certificates, financial statements, OEM authorizations, technical compliance certificates; service book records.
  • Penalties: not specified in provided terms; refer to standard SAIL procurement clauses.
  • Miscellaneous: safety clearances, gate passes, and on-site stationing are mandatory throughout the contract.

Key Specifications

  • INKJET PRINTER maintenance scope including all accessories

  • On-site service engineers stationed at SSM site

  • Yearly supervision, servicing and maintenance with preventive maintenance

  • Immediate breakdown rectification with operational restoration

  • Service book maintained and countersigned by executing officer

  • Safety clearance from Safety Engineering Department; gate passes for service engineers

  • Spare parts to be provided by bidder; consignees SSM(O) and RSP

  • Printer located at Slitter-I of SSM; cover under AMC

  • Contract duration: 730 days (2 years) from order date

Terms & Conditions

  • 2-year contract duration with supervision and maintenance of inkjet printer

  • On-site engineers only; safety clearance and gate passes mandatory

  • SPARES to be supplied by bidder; service book to be maintained

Important Clauses

Payment Terms

Not specified in available data; bidders should confirm during tendering.

Delivery Schedule

Maintenance and servicing to be carried out for the entire contract period with immediate breakdown response.

Penalties/Liquidated Damages

Not specified; refer to standard procurement terms and site-specific SLAs.

Bidder Eligibility

  • On-site service engineers must be stationed at SSM for entire AMC

  • Experience in maintenance of inkjet printers or similar equipment

  • Capability to provide spares quickly and maintain a service book

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar inkjet printer AMC

4

Financial statements ( audited if available )

5

EMD/Security deposit documents (if applicable)

6

Technical bid documents

7

OEM authorization/endorsement for inkjet printer maintenance

8

Safety clearance certificate (or proof of process to obtain)

Frequently Asked Questions

What documentation is required for the inkjet printer AMC tender in Odisha?

Bidders must submit GST registration, PAN, experience certificates for similar inkjet maintenance, financial statements, OEM authorizations, and technical bid documents. Also provide service records, safety clearances, and gate pass arrangements for on-site engineers at SSM.

How long is the inkjet printer maintenance contract in Rourkela valid?

The contract duration is 730 DAYS from the date of order, effectively a 2-year AMC with annual preventive maintenance and breakdown support as specified in the scope of work.

What are the on-site requirements for service engineers in this tender?

Only bidder’s trained service engineers/supervisors may operate at the site; they must maintain a service book countersigned by the executing officer and obtain safety clearance and gate passes for site access.

What are the expected response actions for printer breakdowns?

Engineers must rectify immediately to restore operation, ensure machine readiness for printing, and maintain records of breakdowns and repairs in the service book.

Are spares included in the AMC for the inkjet printer?

Yes, the bidder must provide required spares for the job; consignees are SSM(O) and RSP, ensuring quick restoration of printing capability.

What safety approvals are required before starting the job?

Safety clearance from the Safety Engineering Department is mandatory, with gate passes issued for service engineers; revalidation is required as per rules during the contract period.

Who is the contracting organization for the inkjet printer service in this tender?

The contract is issued by Rourkela Steel Plant, a unit of Steel Authority of India Limited, for supervision, servicing and maintenance of an inkjet printer at SSM.

What are the penalties or SLAs for non-performance in this tender?

Penalties are not explicitly stated in the provided terms; bidders should review the standard SAIL procurement clauses and define SLAs for uptime and response times during bidding.