GEM

Uttar Pradesh Power Corporation Limited service tender Bareilly Office Service & Support 2025 - Dedicated Toll-Free Support UPPCL

Bid Publish Date

27-Oct-2025, 4:43 pm

Bid End Date

12-Nov-2025, 12:00 pm

Bid Opening Date

12-Nov-2025, 12:30 pm

Value

โ‚น9,983

Location

BAREILLY , UTTAR PRADESH

Progress

Issue27-Oct-2025, 4:43 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Categories 1

SERVICES

Tender Overview

Uttar Pradesh Power Corporation Limited (UPPCL) invites bids for a specialized office service and support contract under the Energy Department, Bareilly, Uttar Pradesh 243001. The procurement scope centers on a formal Service & Support engagement aligned to a defined SOW file attachment. The bidder must establish an office of the service provider within the consigneeโ€™s state and provide a dedicated toll-free support line. Estimated contract value is modest (approx. โ‚น9,983) with no BOQ items published. A key differentiator is mandatory regional presence and a formal SLA governing service response.

Technical Specifications & Requirements

The tender requires adherence to a Service & Support framework with the following specifics: an in-state service office for UPPCL Bareilly, a dedicated toll-free telephone line for support, and compliance with the SOW document attached to the bid. The agreement hinges on timely, reliable office-based service delivery and crisis-response capability. Documentation must prove the bidderโ€™s capability to operate within Uttar Pradesh and provide accessible regional support as described in the SOW file attachment. SLA alignment is implied via the bid terms and the Office of The Executive Engineer address.

Terms & Eligibility

Key eligibility includes establishing a local UP presence, submission of required certificates/files as per the bid document, and provision of a dedicated toll-free support facility. Participation requires adherence to bidder-supplied SLA expectations, document submissions, and evidence of service capability in Uttar Pradesh. The terms emphasize service availability, client-facing support access, and compliance with the stated SOW and T&Cs for Bareilly-based execution.

Key Specifications

  • Office of Service Provider located in the state of consignee (UPPCL Bareilly) as documentary evidence

  • Dedicated/toll-free telephone number for service support

  • SOW document attachment governing scope of work and service levels

  • Local service capability requirement within Uttar Pradesh

  • SLA alignment implied via bid terms and service commitment

Terms & Conditions

  • Local presence: service office required in Uttar Pradesh

  • Dedicated toll-free support line must be available to clients

  • SOW document governs scope, SLAs, and performance metrics

Important Clauses

Payment Terms

Payment terms to be defined in the SOW; ensure compliance with UP stack terms and any SLA-basedไป˜ๆฌพ schedule

Delivery Schedule

Delivery and service availability as per SOW; response times and escalation paths defined within SLA

Penalties/Liquidated Damages

Penalties for non-compliance with SLA metrics, with specifics to be finalized in SOW

Bidder Eligibility

  • Local presence: bidder must operate an office within Uttar Pradesh

  • Capability to provide dedicated toll-free support as part of service contract

  • Compliance with SOW and attached terms; submission of all required certificates

๐Ÿค– AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates evidencing similar office service/support engagements

4

Financial statements (last 2-3 years)

5

EMD/Security deposit (as applicable per tender terms)

6

Technical bid documents showing compliance with SOW

7

OEM authorizations or partner certifications (if required)

8

Evidence of local service office in Uttar Pradesh

Frequently Asked Questions

How to bid for Bareilly service tender with dedicated toll-free support in UP?

Bidders must submit GST, PAN, experience certificates, financials, and EMD as applicable, plus technical bids aligned to the SOW. Ensure a UP-based service office and a dedicated toll-free line; review the attached SOW for SLA targets and submission checklists before the bid close.

What documents are required for UPPCL Bareilly service procurement?

Required documents include GST certificate, PAN, 2โ€“3 years of financial statements, experience certificates for similar office support, EMD/Security deposit if specified, technical compliance documents, and proof of a UP-based service office; OEM authorizations if needed.

What are the key eligibility criteria for UP power service bid 2025?

Eligibility requires a registered business with UP presence, ability to provide dedicated toll-free support, compliance with the attached SOW, and submission of all certificates outlined in the bid document and any corrigenda; ensure regional service capability in Bareilly.

How is service delivery duration governed for this UP tender?

Delivery/availability is governed by the SOW; bidders must demonstrate timely service response capability and escalation procedures, with SLA-based performance metrics to be defined in the SOW and aligned with the Executive Engineer Bareilly office requirements.

What standards or certifications are required for UP service procurement?

Certifications include general business compliance docs (GST, PAN) and any SOW-specified certifications; OEM authorizations or partner certifications may be required if the service centers on vendor-provided solutions; verify in the SOW attachment.

When is the bid submission deadline for the Bareilly service tender?

Exact submission deadline is published in the tender portal; bidders should monitor the procurement notice, ensure all required certificates and the technical bid are uploaded, and confirm the UP-based service office documentation prior to the deadline.

What is the role of the SOW in this UP tender for Bareilly?

The SOW defines the scope of work, service levels, response times, and performance metrics; bidders must tailor their technical bid to meet these requirements and provide evidence of capability to fulfill the stated service obligations within Uttar Pradesh.

How to verify the dedicated toll-free support requirement for UPPCL Bareilly?

Check the bid documents for the exact toll-free number format, hours of operation, and escalation path; bidders must demonstrate a live toll-free line and a robust support desk as part of the service commitment described in the SOW.

Similar Tenders

Custom Bid for Services - ----

Department of Financial Services

AHMEDABAD, GUJARAT

Est: โ‚น22.0 L
View Details