GEM

Western Railway Mumbai Custom Services Tender for Room/Box Boy, Safaiwala, Cleaning & Pest Control 2-Year Manpower Contract 2025

Posted

24 Oct 2025, 04:48 pm

Deadline

14 Nov 2025, 05:00 pm

EMD

₹2,93,500

Value

₹1,46,72,785

Location

MUMBAI , MAHARASHTRA

Progress

Issue24 Oct 2025, 04:48 pm
AwardPending
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Quantity

5

Bid Type

Two Packet Bid

Categories 3

SERVICES BOX WATER TREATMENT PLANT

Tender Overview

Western Railway, Indian Railways invites bids for multiple manpower services at running rooms in Churchgate, Mumbai Central carshed, Mahim and Bandra for a 2-year period. The scope includes Room Boy, Box Boy, Safaiwala, Cleaning, Sanitization & Disinfection, and Pest/Rodent Control. The project is valued at ₹14,672,784.60 with an EMD of ₹293,500. The contract allows a ±25% variation in quantity or duration at issue and post-award. EMD can be submitted as an FDR pledged to the Senior Divisional Finance Manager, Western Railway, Mumbai Central, with hardcopy delivery within specified timelines. There are file-based SOWs and required certificates; non-submission risks rejection. The BOQ shows no quantitative line items and the terms emphasize documentary compliance and adherence to attached AtC/SLA files. This is a large-scale, multi-site, two-year service contract within Mumbai, aimed at ensuring continuous housekeeping, guest services, and pest management for running-room facilities. Unique factors include the multi-location scope, manpower-based execution, and flexibility on contract quantity/duration. A detailed scope file is available for bidders to review before submission.

Technical Specifications & Requirements

  • Service categories: Room Boy, Box Boy, Safaiwala, Cleaning, Sanitization, Disinfection, Pest and Rodent Control.
  • Locations: Running Rooms at Churchgate, Mumbai Central carshed, Mahim, Bandra.
  • Duration: 2 years on manpower basis; potential ±25% variation in quantity/duration.
  • Estimated value: ₹14,672,784.60; EMD: ₹293,500.
  • EMD/Payment terms: EMD via online or Fixed Deposit Receipt (FDR); FDR endorsement with hard copy delivery within 15 days of award; successful bidder may submit FDR as security deposit.
  • Attachments: SOW, ATC, SLA; compliance with uploaded documents is mandatory.
  • No BOQ items; bid relies on service scope and certificate submissions.
  • Quality/compliance: Submit required certificates and OEM or service provider authorizations as per T&C.

Terms, Conditions & Eligibility

  • EMD: ₹293,500; payment via online or as permitted by FDR; submission as per T&C.
  • Variation clause: Up to 25% increase/decrease in quantity or duration before or after contract issue.
  • FDR/PBG: EMD can be submitted as FDR; post-award, a FDR in the name of Senior Divisional Finance Manager, Western Railway; hard copy due within defined windows.
  • Delivery/Scope: Scope spread across four locations; SOW/SLA attached; non-submission of required documents leads to rejection.
  • Documentation: GST, PAN, experience certificates, financials, and any OEM authorizations as per ATC terms.
  • SLA/ATC: Adherence to buyer-specific SLA and ATC files; file-viewable attachments govern performance metrics and penalties.

Key Specifications

  • Service categories: Room Boy, Box Boy, Safaiwala, Cleaning, Sanitization & Disinfection, Pest & Rodent Control

  • Locations: Churchgate Running Rooms, Mumbai Central carshed, Mahim, Bandra

  • Duration: 2 years; variation up to 25% in quantity or duration

  • Estimated contract value: ₹14,672,784.60; EMD: ₹293,500

  • EMD submission: online or FDR (pledged to Senior Divisional Finance Manager, Western Railway)

  • FDR release: after endorsement; hard copy delivery within 15 days of award

  • PBG alternative: allowed per GeM GTC

  • Attachments: SOW, SLA, ATC; require compliance certificates

Terms & Conditions

  • EMD ₹293,500; acceptable in online form or FDR

  • Quantity/duration can shift by up to 25% pre/post contract issue

  • FDR/PBG methods with specified beneficiary and endorsement requirements

Important Clauses

Payment Terms

EMD paid via online or FDR; standard GeM terms apply; PBG optional per GTC

Delivery Schedule

Manpower-based deployment across four locations for 2-year period; delivery readiness per SOW

Penalties/Liquidated Damages

Penalty terms to be defined in SLA; SLAs to govern performance and service levels

Bidder Eligibility

  • Experience in providing housekeeping and pest control services for multi-location facilities

  • Financials demonstrating stability for 2-year engagement

  • Compliance with local GST and PAN requirements; OEM authorizations when applicable

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates

4

Financial statements

5

EMD submission document (online receipt or FDR with endorsement)

6

Technical bid documents

7

OEM authorizations (if applicable)

8

SOW/SLA/ATC attachments

9

Any mandatory certificates specified in T&C

Frequently Asked Questions

How to bid for housekeeping and pest control tender in Mumbai?

Bidders must submit GST, PAN, experience certificates, and financials along with EMD ₹293,500. Provide SOW/SLA compliance, OEM authorizations, and FDR/endorsement if using EMD as security. Ensure location coverage (Churchgate, Mumbai Central, Mahim, Bandra) and two-year manpower deployment terms.

What documents are required for Western Railway service tender in Mumbai?

Submit GST certificate, PAN card, experience certificates, financial statements, EMD submission proof (online receipt or FDR), technical bid documents, OEM authorizations if any, and SOW/SLA attachments; ensure copies uploaded and hard copies delivered as instructed.

What are the essential service categories for this Mumbai tender?

Categories include Room Boy, Box Boy, Safaiwala, Cleaning, Sanitization & Disinfection, and Pest & Rodent Control; scope spans four running-room locations with a two-year manpower contract and possible ±25% variation in quantity/duration.

When is the bid submission deadline for this Mumbai tender?

Bid submission terms require timely uploading of all documents and hard copy delivery of FDR if used; exact deadline is provided in the tender portal and ATC/SLA attachments govern submission timelines and delivery of originals within 15 days of award.

What are the EMD and performance security requirements for this bid?

EMD amount is ₹293,500; can be submitted as online payment or Fixed Deposit Receipt (FDR) pledged to the Senior Divisional Finance Manager, Western Railway; after award, performance security may be provided as FDR or PBG per GeM GTC.

What locations are covered under this Western Railway service contract?

Locations include Churchgate Running Rooms, Mumbai Central carshed, Mahim, and Bandra; the contract is for two years on a manpower basis with scope for service delivery across all four sites.

What standards or certifications are required for tender compliance?

Submit required certificates per ATC; ensure GST/PAN compliance; OEM authorizations if applicable; SOW/SLA attachments govern quality metrics; ISI/ISO standards are not specified in the data, but compliance with attached terms is mandatory.

How does the 25% variation clause affect the contract?

The buyer may increase or decrease contract quantity or duration up to 25% at the time of contract issue and again post-award; bidders must accept revised scope without dispute to maintain eligibility.

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