Tender Overview
Hindustan Aeronautics Limited (HAL), under the Department Of Defence Production, seeks a service contract with unclear scope and no BOQ items available. Estimated value is ₹3,910,000, with an EMD of ₹39,100. Location details are not specified in the data. The tender emphasizes service support terms, MSE purchase preference, and the requirement for a local service office in the consignee state. The contract includes quantity/duration adjustment up to 25% at issue or post-issuance, binding bidders to revised terms. A consortium option is allowed with equal responsibility among members, and salary/wage payments for deployed staff must be made by the service provider ahead of claiming from the buyer. Unique clauses include escalation matrices, toll-free service support, and mandatory certificate uploads to avoid rejection. This opportunity requires bidders to demonstrate service capability and compliance with buyer terms, even in the absence of explicit technical specs.
Technical Specifications & Requirements
- No formal technical specifications or BOQ items are provided.
- BOQ shows Total Items: 0; no itemized quantities or deliverables.
- Key documented requirements include: purchase preference for MSEs, office presence in the consignee state, and escalation/toll-free support matrices.
- Mandatory certificates and documents must be uploaded with bid; failure to do so may lead to rejection.
- Payment terms imply service staff salaries are paid by the provider upfront and then reimbursed by the buyer.
- The tender highlights flexibility in contract quantity/duration up to 25% and consortium bidding rules for complex expertise.
Terms, Conditions & Eligibility
- EMD: ₹39,100.
- Consortium allowed with shared responsibility among members.
- MSE Purchase Preference applicable; manufacturer must be the bidder for goods, service provider for services.
- Office of service provider must be located in the state of consignee; documentary evidence required.
- Escalation matrix and toll-free support numbers mandatory.
- Salary/wages for deployed staff to be paid by service provider upfront before claiming from buyer.
- Non-submission of required certificates/documents may lead to bid rejection.
- 25% quantity/duration adjustment permitted at contract issue or later.
