Tender Overview
West Bengal Medical Services Corporation Ltd. invites bids for an Inductively Coupled Plasma Mass Spectrometer (ICPMS) with Accessories applicable to the West Bengal Health & Family Welfare Department. The scope includes delivery, installation and commissioning at the Siliguri Regional Food Testing Laboratory with a 3-year OEM warranty. Estimated EMD is ₹360,000. Bidders must establish a functional service centre in each consignee state or demonstrate on-site warranty, with installation tied to a formal acceptance. The opportunity requires non-obsolescence with a minimum market life of 7 years, and clear online EMD payment proof. Unique aspects include dedicated service support, escalation matrices, and GST handling terms.
- Organization: West Bengal Medical Services Corporation Ltd.
- Location: Siliguri, West Bengal (delivery/installation site)
- Product: ICPMS with Accessories (GSI, Q2)
- EMD: ₹360,000 via RTGS/online transfer
- Warranty: 3 years from acceptance/installation
- Delivery/Installation: to be completed at the specified regional lab
- Key differentiator: mandatory service centres and post-warranty support framework
Technical Specifications & Requirements
Although explicit ICPMS specifications are not published, bidders must ensure the offered system is non-obsolete (minimum 7 years residual market life) and capable of on-site/OEM warranty with service centres in the state. The terms emphasize installation/commissioning, training, maintenance, and a robust after-sales support group within India. Bidders must provide OEM warranty certificates at delivery and maintain a dedicated toll-free support channel with an escalation matrix. GST will be reimbursed per actuals or applicable rate up to quoted GST percentage.
Terms, Conditions & Eligibility
- EMD: ₹360,000 (online RTGS/Internet banking) to West Bengal Medical Services Corporation Ltd. with bid number noted in transfer
- Service Centre: functional centre in each consignee location; 30 days to establish if not present
- Delivery & Installation: at Siliguri Regional Food Testing Laboratory; on-site commissioning as applicable
- Warranty & Support: 3 years warranty; OEM certificates due at delivery; dedicated service contact and escalation matrix
- Documents: GST, PAN, experience proofs, financials, OEM authorizations; non-obsolete product life of at least 7 years
- GST: actual or applicable rate, not exceeding quoted GST, with reimbursable terms
- Penalties: liability for service delays and non-compliance to be inferred from ATC/Corresponding terms
- Payment Terms: linked to delivery/installation and acceptance; escalation for service issues
