GEM

IIT Kanpur AMC for Pre-owned Servers Storage Genetec VMS Tender 2025 IIT Kanpur

Posted

27 Oct 2025, 05:21 pm

Deadline

06 Nov 2025, 07:00 pm

EMD

₹2,00,000

Progress

Issue27 Oct 2025, 05:21 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 3

TECHNICAL SERVICES OTHER SERVICE IT EQUIPMENT

Tender Overview

Organization: Indian Institute Of Technology (IIT) Kanpur (Department of Higher Education) seeks an AMC/CMC for pre-owned Servers, Storage, and Genetec VMS for a period of three years. The estimated value is not disclosed; however, an EMD of ₹200,000 is required. The scope emphasizes post-warranty maintenance, service support, and OEM-authorized service capabilities. A key differentiator is the embedded 25% flexibility on contract quantity or duration at the time of issue and post-award, enabling responsive scope adjustments. The procurement highlights include compliance with bidder financial health, non-obsolescence, and OEM authorization requirements. Tender aims at ensuring stable performance of critical IT infrastructure with formal escalation procedures.

Technical Specifications & Requirements

  • Category: Customized AMC/CMC for pre-owned IT infrastructure (servers, storage, Genetec VMS)
  • Contract duration: 3 years with option to adjust up to 25% by buyer at issuance or post-award
  • Eligibility criteria: Bidder must not be in liquidation; provide undertaking; 2+ years residual market life for offered products; OEM authorization from manufacturer/ Original Service Provider
  • EMD/PBG: ₹200,000; EMD submission via Banker’s Cheque payable to the Registrar, IIT Kanpur; hardcopy delivery within 5 days of bid end/opening; performance security via DD payable to Registrar, IIT Kanpur; DD can substitute PBG with timely submission
  • Service requirements: Dedicated toll-free service support; Escalation matrix with contact numbers
  • Documentation: Mandatory certificates and documents to be uploaded with bid; failure leads to rejection
  • Delivery/Support: 24x7 or standard service support channel, with vendor commitment to non-obsolete products
  • Past experience: Proof of prior experience required; project references to be supplied
  • Geography: IIT Kanpur, Kanpur, Uttar Pradesh

Terms, Conditions & Eligibility

  • EMD: ₹200,000; payment/guarantee through Banker’s Cheque or equivalent; hard copy within 5 days post bid end
  • Manufacturer Authorization: OEM/Original Service Provider authorization required
  • Non-assignment/sub-contract: Contract cannot be assigned or sub-contracted without prior written consent; ultimate liability remains with the seller
  • Service support: Dedicated/toll-free number and escalation matrix required
  • Documentation risk: Missing certificates/documentation leads to bid rejection
  • Performance security: DD acceptable as alternative to PBG; submit within 15 days of award
  • Lifetime considerations: Offered products must have at least 2 years residual market life; not end-of-life at bid time
  • General governance: All terms to be read in conjunction with bid document, ATC and corrigenda; ensure OEM and service details are current

Key Specifications

  • AMC/CMC for pre-owned servers, storage, Genetec VMS

  • Contract duration: 3 years with up to 25% quantity/duration adjustment

  • EMD: ₹200,000; payment via Banker’s Cheque or online; hard copy due within 5 days

  • OEM authorization must be provided; service support hotline and escalation matrix

  • Products must have at least 2 years residual market life; not end-of-life per OEM

  • Performance security via Demand Draft acceptable; submit within 15 days of award

  • Submission requires all certificates/documents as per bid; incomplete bid rejected

Terms & Conditions

  • EMD of ₹200,000 and performance security requirements

  • 25% adjustable contract quantity/duration with post-award flexibility

  • OEM authorization and non-obsolescence requirement for all products

Important Clauses

Payment Terms

EMD ₹200,000; Banker’s Cheque or online payment; hard copy delivery within 5 days; DD for performance security acceptable; PBG optional as per GeM GTC; ensure timely submission

Delivery Schedule

Contract for 3 years with option to adjust up to 25% by the buyer at issuance and post-award; delivery/installation commitments to be defined in contract

Penalties/Liquidated Damages

Not explicitly stated; bids may include escalation and performance penalties within standard IIT Kanpur terms; ensure compliance with all service levels

Bidder Eligibility

  • Not under liquidation, no court receivership or bankruptcy proceedings

  • Offer includes non-obsolete products with at least 2 years residual market life

  • OEM authorization from manufacturer or approved service provider

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar AMC/CMC of IT infrastructure

4

Financial statements (audited if available)

5

EMD payment proof (Banker’s Cheque or online payment)

6

Technical bid documents showing compliance with OEM authorization

7

OEM authorization certificate for service provider

8

Proof of non-liquidation status or undertaking

9

Escalation matrix and dedicated service support details

Frequently Asked Questions

How to bid for IIT Kanpur pre-owned IT AMC tender 2025?

Bidders must submit EMD ₹200,000, complete OEM authorization, and provide non-obsolescence proof; include financials, experience certificates, and service escalation matrix; tender allows 25% quantity/duration adjustment; ensure hard copies reach IIT Kanpur within 5 days of bid end.

What documents are required for IIT Kanpur AMC bid 2025?

Required documents include GST registration, PAN, company financials, experience certificates for similar AMC works, OEM authorization, EMD proof, technical bid, and an undertaking on non-liquidation status; missing certificates lead to bid rejection.

What is the EMD amount and acceptable payment method for IIT Kanpur tender?

EMD is ₹200,000; payment methods include Banker’s Cheque payable to Registrar, IIT Kanpur, or online transfer; hard copy of the EMD must be delivered within 5 days of bid end date; DD for performance security allowed post-award.

What are the contract duration and flexibility terms in this IIT Kanpur AMC?

The AMC contract runs for 3 years with a buyer option to adjust up to 25% of quantity or duration at issuance or after award; adjustments require bidder acceptance; ensures alignment with evolving IT infrastructure needs.

What past experience is required for IIT Kanpur Genetec VMS AMC?

Bidder must provide proof of past experience in supplying or maintaining similar IT infrastructure AMC/CMC projects; references should demonstrate capability to handle servers, storage, and Genetec VMS in a higher education environment.

What is the OEM authorization requirement for this IIT Kanpur tender?

Bids must include Manufacturer/Original Service Provider authorization with name, designation, address, email, and phone; ensures service support and parts supply from the OEM for the pre-owned assets.

What are the service support requirements for IIT Kanpur AMC?

Bidders must provide a dedicated toll-free support line and an escalation matrix with contact numbers; ensure timely service response and resolution aligned with IIT Kanpur expectations and contract SLAs.

What happens if products become end-of-life before contract end?

Offers must ensure at least 2 years residual market life; products declared end-of-life by the OEM before this period may disqualify the bid; non-obsolescence commitment is mandatory for eligibility.

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